Abstract: A health information processing network having: a processing system configured to present a first health related inquiry accessible through user devices together with alternative responses including: a) a first correct response to the first health related inquiry; and b) a second incorrect response to the first health related inquiry; and a plurality of user devices each configured to allow a user to: i) identify the first health related inquiry and alternative responses; and ii) input a selection of one of the first and second responses. The processing system is configured to receive the input selected responses and accumulate each of the input first correct responses with an associate user identify in a first database. The processing system is further configured to: a) provide access to one of the input first correct responses in the first database based upon predetermined access criteria; and b) identify a user associated with the accessed one of the input first correct responses.

Abstract: A relationship call center management system and method is used in a call center by a call center manager or supervisor. The relationship management system and method permits call center resources to be grouped into relationship profiles. A relationship key field corresponding to the relationship profiles is then used to organize and display statistics within the call center. A strategy and action management system and method permits the user to build customized actions and to create strategy profiles including one or more user-defined goal thresholds and assigned actions to take place when the goal thresholds are met. A statistics display system presents the call center statistics in different user-defined views, for example, corresponding to one of the relationship profiles. The statistics display system also monitors the statistics and provides an indication to the user when the user-defined goal thresholds have not been met.