Patents by Inventor Thomas S. POOLE
Thomas S. POOLE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Publication number: 20240054542Abstract: A system and method include a kiosk processor, a device kiosk on a customer mobile device, which displays via a user interface, content and options for the customer from a third party customer service system, a customer interaction channel that receives, via an associated customer interaction network, a request to access the third party customer service system, an authentication module associated with the kiosk processor that receives customer data and customer input associated with an authentication request to authenticate the customer, identifies a customer mobile device based on device identifiers, and evaluates risk factors associated with the customer mobile device, and a communication interface associated with the kiosk processor, that transmits, via a push notification gateway, a push notification to the device kiosk on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service system.Type: ApplicationFiled: October 23, 2023Publication date: February 15, 2024Inventors: Lawrence Douglas, Thomas S. Poole, Hannes Jouhikainen
-
Patent number: 11823228Abstract: Systems and methods for providing purchase driven financial statements include an account processor that receives account data associated with one or more financial accounts of the account holder and advertising data via a network; one or more databases that stores at least the received account data and the received advertising data; and a statement processor that creates a financial statement based at least in part on the account data and the advertising data, provides the financial statement to an account holder, and tracks the account holder's future account data based on the provided advertising data.Type: GrantFiled: November 18, 2019Date of Patent: November 21, 2023Assignee: CAPITAL ONE SERVICES, LLCInventors: Thomas S. Poole, Janusz Michael Niczyporuk, Luke A. Hammock
-
Patent number: 11798049Abstract: A system and method include a kiosk processor, a device kiosk on a customer mobile device, which displays via a user interface, content and options for the customer from a third party customer service system, a customer interaction channel that receives, via an associated customer interaction network, a request to access the third party customer service system, an authentication module associated with the kiosk processor that receives customer data and customer input associated with an authentication request to authenticate the customer, identifies a customer mobile device based on device identifiers, and evaluates risk factors associated with the customer mobile device, and a communication interface associated with the kiosk processor, that transmits, via a push notification gateway, a push notification to the device kiosk on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service system.Type: GrantFiled: August 3, 2020Date of Patent: October 24, 2023Assignee: CAPITAL ONE SERVICES, LLCInventors: Lawrence Douglas, Thomas S. Poole, Hannes Jouhikainen
-
Publication number: 20230316312Abstract: The disclosed embodiments generally relate to in-store customer traffic analysis systems and methods. The system includes at least one sensor positioned within a retail store, at least one display associated with the at least one sensor, one or more memory devices storing instructions and one or more hardware processors configured to execute the instructions to perform operations. The operations include receiving a sensor signal indicating that a user device is within a proximity to the at least one sensor in the retail store, extracting a user device identifier from the sensor signal, correlating the sensor signal to the at least one display, generating a foot traffic record associated with the user device identifier and the at least one display, based on the received sensor signal, and storing the generated foot traffic record.Type: ApplicationFiled: June 7, 2023Publication date: October 5, 2023Applicant: Capital One Services, LLCInventor: Thomas S. Poole
-
Publication number: 20230298006Abstract: Systems and methods are provided for generating and managing dynamic customized electronic tokens for electronic device interactions. A system for transferring data between a user device associated with a user and a remote device may include a memory storing instructions and a processor configured to execute the stored instructions. The stored instructions may configure the processor to receive, via a network, transaction information from the remote device, access information associated with an electronic token, and provide the electronic token to the remote device. The electronic token may be associated with at least one of the user or the user device, and a token server may generate the electronic token based on the received transaction information, and determine one or more expiration parameters for the electronic token.Type: ApplicationFiled: May 22, 2023Publication date: September 21, 2023Applicant: Capital One Services, LLCInventors: Paul Y. MORETON, Matthew DE GANON, Thomas S. POOLE
-
Publication number: 20230252459Abstract: Methods and systems for providing browser extension are disclosed. In some embodiments, the browser extension system includes a communication device in communication with a computing device and a networked system. The browser extension system also includes a processor configured to perform operations comprising: maintaining data associated with the computing device; detecting, through a browser extension application running on the computing device, a field in a web page associated with the networked system and provided by a web browser application running on the computing device; and in response to detecting the field: (i) automatically populating the field, through the browser extension application, with a secure token mapped to the data, (ii) detecting, through the browser extension application, a submission script associated with the web page, and (iii) automatically executing the submission script to submit the secure token through the browser extension application to the networked system.Type: ApplicationFiled: April 21, 2023Publication date: August 10, 2023Applicant: Capital One Services, LLCInventors: Matthew de Ganon, Thomas S. Poole, Paul Y. Moreton, Dwij Trivedi, Kunal Arora, Katherine H. McHugh
-
Patent number: 11704661Abstract: Systems and methods are provided for generating and managing dynamic customized electronic tokens for electronic device interactions. A system for transferring data between a user device associated with a user and a remote device may include a memory storing instructions and a processor configured to execute the stored instructions. The stored instructions may configure the processor to receive, via a network, transaction information from the remote device, access information associated with an electronic token, and provide the electronic token to the remote device. The electronic token may be associated with at least one of the user or the user device, and a token server may generate the electronic token based on the received transaction information, and determine one or more expiration parameters for the electronic token.Type: GrantFiled: April 28, 2021Date of Patent: July 18, 2023Assignee: Capital One Services, LLCInventors: Paul Y. Moreton, Matthew De Ganon, Thomas S. Poole
-
Patent number: 11704686Abstract: The disclosed embodiments generally relate to in-store customer traffic analysis systems and methods. The system includes at least one sensor positioned within a retail store, at least one display associated with the at least one sensor, one or more memory devices storing instructions and one or more hardware processors configured to execute the instructions to perform operations. The operations include receiving a sensor signal indicating that a user device is within a proximity to the at least one sensor in the retail store, extracting a user device identifier from the sensor signal, correlating the sensor signal to the at least one display, generating a foot traffic record associated with the user device identifier and the at least one display, based on the received sensor signal, and storing the generated foot traffic record.Type: GrantFiled: October 16, 2020Date of Patent: July 18, 2023Assignee: Capital One Services, LLCInventor: Thomas S. Poole
-
Patent number: 11687918Abstract: Methods and systems for providing browser extension are disclosed. In some embodiments, the browser extension system includes a communication device in communication with a computing device and a networked system. The browser extension system also includes a processor configured to perform operations comprising: maintaining data associated with the computing device; detecting, through a browser extension application running on the computing device, a field in a web page associated with the networked system and provided by a web browser application running on the computing device; and in response to detecting the field: (i) automatically populating the field, through the browser extension application, with a secure token mapped to the data, (ii) detecting, through the browser extension application, a submission script associated with the web page, and (iii) automatically executing the submission script to submit the secure token through the browser extension application to the networked system.Type: GrantFiled: March 22, 2021Date of Patent: June 27, 2023Assignee: Capital One Services, LLCInventors: Matthew de Ganon, Thomas S. Poole, Paul Y. Moreton, Dwij Trivedi, Kunal Arora, Katherine H. McHugh
-
Publication number: 20230045220Abstract: A system and method for generating a notification of a price change for a transaction and facilitating an associated price adjustment based on electronic image capture of a paper receipt. An image capture system captures an electronic image of a paper transaction receipt, which is transmitted to a data extraction processor that extracts transaction receipt data from the captured electronic image. A unique key is generated that is matched to a transaction record to generate a reliability score for the OCRed image and to authorize price matching. If the price monitoring server identifies that the price of a purchased transaction item has changed, the price monitoring server automatically generates a notification to the user indicating the price change and an email to the customer service department of the merchant from which the transaction item was purchased, requesting a price adjustment that is credited back to the payment instrument.Type: ApplicationFiled: October 25, 2022Publication date: February 9, 2023Inventor: Thomas S. Poole
-
Patent number: 11526893Abstract: A system and method for generating a notification of a price change for a transaction and facilitating an associated price adjustment based on electronic image capture of a paper receipt. An image capture system captures an electronic image of a paper transaction receipt, which is transmitted to a data extraction processor that extracts transaction receipt data from the captured electronic image. A unique key is generated by an authentication server that is matched to a transaction record to generate a reliability score for the OCRed image and to authorize price matching. If the price monitoring server identifies that the price of a purchased transaction item has changed, the price monitoring server automatically generates a notification to the user indicating the price change and an email to the customer service department of the merchant from which the transaction item was purchased, requesting a price adjustment that is credited back to the payment instrument.Type: GrantFiled: December 29, 2016Date of Patent: December 13, 2022Assignee: CAPITAL ONE SERVICES, LLCInventor: Thomas S. Poole
-
Publication number: 20220327600Abstract: Systems and methods are provided for purchasing merchandise items at a desired purchase price. In accordance with certain embodiments, systems and methods are provided for specifying a desired purchase price for a merchandise item. Embodiments of the present disclosure may also provide systems and methods for completing purchases of the merchandise item when the purchase price of the merchandise item is less than or equal to the desired purchase price. Other embodiments of the present disclosure may also provide systems and methods to determine and/or adjust the purchase price for a merchandise item and notify the customer when the adjusted purchase price is less than or equal to the desired purchase price.Type: ApplicationFiled: June 27, 2022Publication date: October 13, 2022Applicant: CAPITAL ONE SERVICES, LLCInventors: Thomas S Poole, Kaleen Love
-
Patent number: 11461834Abstract: Systems and methods are provided for assisting a customer with purchasing a merchandise item in a store. Assisting the customer may include determining a location of a customer (i.e., customer device) in the store, identifying merchandise items located adjacent to the customer, receiving selection of a merchandise item for purchase from the identified merchandise items, receiving payment authorization information for the purchase, and initiating delivery of the merchandise item to the customer. Additionally, systems and methods are provided for inventory management in a store. Consistent with certain embodiments, computer-implemented systems and methods are provided for selecting a sensor, receiving a sensor identifier and a position of the sensor, receiving merchandise identifiers for merchandise items located near the sensor, and storing the merchandise identifiers in association with the sensor identifier.Type: GrantFiled: April 21, 2020Date of Patent: October 4, 2022Assignee: Capital One Services. LLCInventors: Thomas S. Poole, Kaleen Love
-
Publication number: 20220284437Abstract: A system and method in accordance with exemplary embodiments may include systems and methods for providing fraud management, which may include, receiving account holder data, determining vertical spend patterns associated with merchants to define a merchant risk for each merchant, generating a transactional behavior patter for the account holder, and generating a fraud score and/or action set (e.g., refer/decline/queue for review) based on the transactional behavior pattern and merchant risk. Account holder data may include, for example, an account type, an account balance, account credits and debits, and transaction data including merchant name, location, and transaction details.Type: ApplicationFiled: May 24, 2022Publication date: September 8, 2022Inventors: Thomas S. Poole, Lawrence Douglas, Matthew R. Brolund
-
Patent number: 11403695Abstract: Systems and methods are provided for purchasing merchandise items at a desired purchase price In accordance with certain embodiments, systems and methods are provided for specifying a desired purchase price for a merchandise item. Embodiments of the present disclosure may also provide systems and methods for completing purchases of the merchandise item when the purchase price of the merchandise item is less than or equal to the desired purchase price. Other embodiments of the present disclosure may also provide systems and methods to determine and/or adjust the purchase price for a merchandise item and notify the customer when the adjusted purchase price is less than or equal to the desired purchase price.Type: GrantFiled: November 18, 2020Date of Patent: August 2, 2022Assignee: CAPITAL ONE SERVICES, LLCInventors: Thomas S Poole, Kaleen Love
-
Patent number: 11367073Abstract: A system and method in accordance with exemplary embodiments may include systems and methods for providing fraud management, which may include, receiving account holder data, determining vertical spend patterns associated with merchants to define a merchant risk for each merchant, generating a transactional behavior patter for the account holder, and generating a fraud score and/or action set (e.g., refer/decline/queue for review) based on the transactional behavior pattern and merchant risk. Account holder data may include, for example, an account type, an account balance, account credits and debits, and transaction data including merchant name, location, and transaction details.Type: GrantFiled: July 3, 2014Date of Patent: June 21, 2022Assignee: CAPITAL ONE SERVICES, LLCInventors: Thomas S. Poole, Lawrence Douglas, Matthew R. Brolund
-
Patent number: 11288703Abstract: The disclosed embodiments include methods, systems, and articles of manufacture for providing offers for linked transactions. Transaction data corresponding to a first product physically purchased using a financial service account and product identification data identifying the first purchased product are received. The transaction data and the product identification data are associated. A consumer that purchased the first product is determined based on at least the transaction data. Follow-on purchase to offer for sale to the consumer based on the product identification data is determined and a follow-up purchase offer to purchase the follow-on product is generated. The consumer is provided with the follow-on purchase offer to enable the consumer to purchase the follow-on product in an electronic commerce purchase transaction.Type: GrantFiled: September 11, 2020Date of Patent: March 29, 2022Assignee: Capital One Services, LLCInventors: Thomas S. Poole, David E. Keating, Drew Jacobs, Janusz M. Niczyporuk, Luke A. Hammock
-
Publication number: 20210256551Abstract: The disclosed embodiments include methods, systems, and articles of manufacture for providing offers for merchant accounts. The disclosed embodiments include, for example, a system for providing offers for accounts associated with a merchant. The system may be configured to receive a product identifier from a consumer, the product identifier identifying a product available from a merchant. The system may also determine whether the consumer has a current financial service account associated with the merchant. Further, the system may determine one or more incentives to offer the consumer, the one or more incentives being based at least in part on the product identifier.Type: ApplicationFiled: May 6, 2021Publication date: August 19, 2021Applicant: CAPITAL ONE SERVICES, LLCInventors: Thomas S. POOLE, David E. KEATING, Drew JACOBS, Janusz M. NICZYPORUK, Luke A. HAMMOCK
-
Publication number: 20210209588Abstract: Methods and systems for providing browser extension are disclosed. In some embodiments, the browser extension system includes a communication device in communication with a computing device and a networked system. The browser extension system also includes a processor configured to perform operations comprising: maintaining data associated with the computing device; detecting, through a browser extension application running on the computing device, a field in a web page associated with the networked system and provided by a web browser application running on the computing device; and in response to detecting the field: (i) automatically populating the field, through the browser extension application, with a secure token mapped to the data, (ii) detecting, through the browser extension application, a submission script associated with the web page, and (iii) automatically executing the submission script to submit the secure token through the browser extension application to the networked system.Type: ApplicationFiled: March 22, 2021Publication date: July 8, 2021Applicant: Capital One Services, LLCInventors: MATTHEW DE GANON, Thomas S. Poole, Paul Y. Moreton, Dwij Trivedi, Kunal Arora, Katherine H. McHugh
-
Patent number: 11030637Abstract: The disclosed embodiments include methods, systems, and articles of manufacture for providing offers for merchant accounts. The disclosed embodiments include, for example, a system for providing offers for accounts associated with a merchant. The system may be configured to receive a product identifier from a consumer, the product identifier identifying a product available from a merchant. The system may also determine whether the consumer has a current financial service account associated with the merchant. Further, the system may determine one or more incentives to offer the consumer, the one or more incentives being based at least in part on the product identifier.Type: GrantFiled: May 27, 2014Date of Patent: June 8, 2021Assignee: Capitol One Services, LLCInventors: Thomas S. Poole, David E. Keating, Drew Jacobs, Janusz M. Niczyporuk, Luke A. Hammock