Patents by Inventor Thomas Zahorik
Thomas Zahorik has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240129405Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.Type: ApplicationFiled: December 22, 2023Publication date: April 18, 2024Applicant: Capital One Services, LLCInventors: Sara McDOLE, Premkumar DHAYALAN, Thomas ZAHORIK, Saiteja KAMUNI, Sri PENMATSA, Vamsi RALLABANDI, Danni TANG, Suresh POTHIREDDY
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Publication number: 20240127804Abstract: Disclosed herein are system, method, and computer readable medium embodiments for machine learning systems to process interactive communications between at least two participants. Speech and text within the interactive communications are analyzed using machine learning models to infer insights located within the interactive communications. The inferred insights are converted to descriptive text or audio and tagged to the interactive communication as graphics or audio whispers reflecting the insights added to the interactive communication.Type: ApplicationFiled: October 12, 2022Publication date: April 18, 2024Applicant: Capital One Services, LLCInventors: Anup SHIRODKAR, Thomas ZAHORIK, Matthew C. FORD, Miguel DE LA ROCHA, Sara R. MCDOLE, Robert L. SCHOLTZ, III, Raghav SAHAI, Kevin T. SHAFFER, Trent F. HODGES, Avinash KAWALE, David ABER
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Patent number: 11856129Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.Type: GrantFiled: June 1, 2022Date of Patent: December 26, 2023Assignee: Capital One Services, LLCInventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
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Publication number: 20220294897Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.Type: ApplicationFiled: June 1, 2022Publication date: September 15, 2022Applicant: Capital One Services, LLCInventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
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Patent number: 11381677Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.Type: GrantFiled: May 21, 2020Date of Patent: July 5, 2022Assignee: Capital One Services, LLCInventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
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Publication number: 20210160366Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.Type: ApplicationFiled: May 21, 2020Publication date: May 27, 2021Applicant: Capital One Services, LLCInventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
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Patent number: 10694024Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.Type: GrantFiled: November 25, 2019Date of Patent: June 23, 2020Assignee: Capital One Services, LLCInventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy