Abstract: Methods, devices, apparatus, computer-readable media and processors are provided that allow for on-demand user-assistance in a wireless communication device. User assistance is provided by demonstration routines that are stored locally and/or remotely, and which may be standard routines or customized routines to address the needs of the device user. The demonstration routines are accessed, and in some applications communicated to the wireless device, seamlessly to allow for a highly efficient means of providing user-assistance.

Abstract: Systems, methods, apparatus, processors and computer-readable media include a radiated testing module that executes a predetermined radiated performance test on a wireless device. The test dictates various performance-related parameters to measure and log at each of a plurality of predetermined positions. Further, the wireless device receives synchronization information operable to enable synchronization between the logged measurements and each of the positions. The synchronized log allows the wireless device, or another apparatus, to determine a radiated performance characteristic based on a predetermined analysis protocol. Further, the described embodiments allow for the determination of several radiated performance characteristics in a single test, using a single, unaltered wireless device.

Abstract: Apparatus and methods for monitoring usage patterns of a wireless device may include a usage monitoring and reporting module operable to monitor and log usage on a wireless device based on a received usage configuration. Further, based on the usage configuration, the wireless device may forward the log to another device operable to analyze the log and generate a usage pattern report viewable by an authorized user.

Abstract: Detection and management methods and apparatus for wireless devices may include an executable instruction authorization module operable to scan executable instructions on a wireless device, generate a log indicative of a virus or otherwise unauthorized executable instructions based on a received authorization configuration, and forward the log to a user manager. The user manager may be operable to analyze the log and generate an authorization report which may be viewable by an operator to determine the disposition of unauthorized executable instructions. At least one of the executable instruction authorization module, the user manager, and the operator may be operable to generate a control command operable to delete, or otherwise disable, unauthorized executable instructions on the wireless device, or to restore the executable instructions on the wireless device.

Abstract: Systems, methods, apparatus, processors and computer-readable media include a radiated testing module that executes a predetermined radiated performance test on a wireless device. The test dictates various performance-related parameters to measure and log at each of a plurality of predetermined positions. Further, the wireless device receives synchronization information operable to enable synchronization between the logged measurements and each of the positions. The synchronized log allows the wireless device, or another apparatus, to determine a radiated performance characteristic based on a predetermined analysis protocol. Further, the described embodiments allow for the determination of several radiated performance characteristics in a single test, using a single, unaltered wireless device.

Abstract: Methods and apparatus for providing monitoring of voice quality and diagnostic data related to voice quality on a wireless device. Monitoring thresholds can be implemented that allow for additional precautionary measures and/or further monitoring to occur if a threshold level of voice quality performance is experienced. The results of the voice and diagnostic monitoring can be communicated to the service provider who can then collect, analyze and generate reports to assess and determine quality-related problems experienced by the communication network.

Abstract: Aspects describe remotely diagnosing unauthorized hardware changes on a mobile device. The changes can be identified based on hardware component identification and/or based on behavior characteristics of the device. If an unauthorized change is detected, information relating to that change can be reported to a service provider. Further, actions associated with the authorized change can be automatically implemented or implemented after confirmation to proceed with the recommended action.

Abstract: Apparatus and methods for managing predetermined malfunction events in a wireless device operating in a wireless communications network. Malfunction event data and operational data are recorded by the wireless device based on a selected malfunction event tracking configuration. Further, a recovery module associated with the wireless device operates to attempt to recover information leading up to and including the malfunction event. The collected information may be transmitted to a user manager in the form of a malfunction event log. The malfunction event log may be analyzed to characterize the malfunction, and is particularly useful for determining the sequence and identity of events leading to the malfunction, including a crash, freeze and reset.

Abstract: Apparatus and methods for managing predetermined malfunction events in a wireless device operating in a wireless communications network. Malfunction event data and operational data are recorded by the wireless device based on a selected malfunction event tracking configuration. Further, a recovery module associated with the wireless device operates to attempt to recover information leading up to and including the malfunction event. The collected information may be transmitted to a user manager in the form of a malfunction event log. The malfunction event log may be analyzed to characterize the malfunction, and is particularly useful for determining the sequence and identity of events leading to the malfunction, including a crash, freeze and reset.

Abstract: A wireless device includes a communications processing engine having a plurality of diagnostic data relating to the operation of the wireless device on a wireless network; a computer platform having a universal diagnostic monitor module operable to retrieve selected ones of the plurality of diagnostic data from the communications processing engine, and operable to control generation of a view of the selected ones of the plurality of diagnostic data; and a user interface operable to present the view to a user.