Abstract: A method of problem case packaging handling consists collecting manufacturing problem information from entities associated with fabrication of a semiconductor product; and distributing the manufacturing problem information into problem cases which are stored in a problem database, each problem case representing a respective manufacturing problem and being associated with manufacturing problem information related to that problem case.

Abstract: A method and system of providing instructions in addressing an equipment problem are provided. An indication of an equipment problem is checked against a solution database to identify at least one suggested solution to the equipment problem. A suggested solution from the at least one suggested solution is provided. An actual fix solution implemented in association with the equipment problem is recorded.

Abstract: A method of building a problem troubleshooting database for use in a semiconductor manufacturing system includes storing semiconductor manufacturing problem data in a problem troubleshooting database; storing cause data in the problem troubleshooting database, the cause data being associated with respective problem data; storing solution data in the problem troubleshooting database, the solution data being associated with respective semiconductor manufacturing problem data and cause data; evaluating the effectiveness of the solution data; and updating the solution data with information with respect to the effectiveness determined in the evaluating step.

Abstract: A method of problem case packaging handling consists collecting manufacturing problem information from entities associated with fabrication of a semiconductor product; and distributing the manufacturing problem information into problem cases which are stored in a problem database, each problem case representing a respective manufacturing problem and being associated with manufacturing problem information related to that problem case.

Abstract: A method and system of providing instructions in addressing an equipment problem are provided. An indication of an equipment problem is checked against a solution database to identify at least one suggested solution to the equipment problem. A suggested solution from the at least one suggested solution is provided. An actual fix solution implemented in association with the equipment problem is recorded.

Abstract: The present disclosure provides a smart virtual assistant system to assist in the repair and maintenance of semiconductor tools The virtual assistant system includes an interface for receiving a tool alarm from a specified semiconductor tool and a database including a table for providing information as to what can and cannot be done to the specified semiconductor tool. The virtual assistant system also includes two processing subsystems, one including instructions for deducting tool alarm information from the tool alarm and the other for receiving the tool alarm information, perusing the database, and identifying one or more causes associated with the tool alarm information.

Abstract: The present invention provides a multiple platform computer network having: at least one client device; a main service platform, the main service platform in selective communication with the client device when the client device is properly authenticated and authorized for use with the main service platform; a support platform for providing support to the main service platform; a dummy log-in user interface for interfacing between the main service platform and the at least one client device; and a control handling system for handling communications between the main service platform and the support platform. Optionally, a content ID mapping table capable of associating each of a plurality of support platform user numbers with content accessible within the support platform is provided. Two methods of using a multiple platform computer network to simplify access to the network and to reduce licensing fees associated with user access is provided herewithin.

Abstract: A method and system of providing customization options for a portal user interface are provided. New content that may be selected for addition to a customized portal user interface associated with the user are identified for a user in a graphical user interface separately from previously available content that may be selected for addition to the customized portal user interface. If a selection is received of at least a part of the new content for addition to the customized portal user interface associated with the user, a user profile identifying content to be included in the customized portal user interface associated with the user is updated.