Abstract: A system includes a template database storing, for each of a plurality of predefined root causes, a corresponding correspondence template and response form template. Each root cause corresponds to a cause of an exception associated with an ATM. An automatic reconciliation tool determines a exception has occurred associated with a ATM. A set of exception parameters are determined associated with the exception. A party is determined at the service provider with which to correspond in or order to resolve the exception. A root cause of the exception is determined. A correspondence template and a response form template are identified for the determined root cause and used to generate correspondence which includes a description of the exception, instructions for actions to take, and a link configured to provide access to a response form. The response form includes fields for providing a response parameter.

Abstract: A system includes a template database storing, for each of a plurality of predefined root causes, a corresponding correspondence template and response form template. Each root cause corresponds to a cause of an exception associated with an ATM. An automatic reconciliation tool determines a exception has occurred associated with a ATM. A set of exception parameters are determined associated with the exception. A party is determined at the service provider with which to correspond in or order to resolve the exception. A root cause of the exception is determined. A correspondence template and a response form template are identified for the determined root cause and used to generate correspondence which includes a description of the exception, instructions for actions to take, and a link configured to provide access to a response form. The response form includes fields for providing a response parameter.

Abstract: A device memory stores contact information for associates tasked with resolving the exceptions and a set of correspondence templates for requesting predefined types of information from one or more service providers. A processor determines a first exception has occurred associated with a first ATM. An exception profile is determined for the first exception. The exception profile is provided for viewing in a user interface accessible to the first associate. The processor receives, from the user interface, a request for information associated with resolving the first exception. Using the correspondence templates, correspondence is generated which includes the request for the information associated with resolving the first exception. The correspondence is addressed to the first service provider. The correspondence is provided to the first service provider.

Abstract: An image item processing engine for image item exchange may receive an image item data packet including two image items, each including a digital image documenting an action for a recipient institution and associated metadata. The metadata may identify the image item sender and a country associated with an image item, the packet originator, or the recipient institution, at least one country associated with the second image item being different than a country associated with the first image item. The engine may apply sorting rules to determine item types for the first and second image items based on their metadata, determine a recipient institution for the packet based on the item types, assemble a data transfer packet including the digital images and metadata included in the first and second image items, and provide the data transfer packet to a transfer packet routing service for routing to the selected recipient institution.

Abstract: An image item processing engine for image item exchange may receive an image item data packet including two image items, each including a digital image documenting an action for a recipient institution and associated metadata. The metadata may identify the image item sender and a country associated with an image item, the packet originator, or the recipient institution, at least one country associated with the second image item being different than a country associated with the first image item. The engine may apply sorting rules to determine item types for the first and second image items based on their metadata, determine a recipient institution for the packet based on the item types, assemble a data transfer packet including the digital images and metadata included in the first and second image items, and provide the data transfer packet to a transfer packet routing service for routing to the selected recipient institution.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a propensity multiplier for customer message and opportunity management, such that an associate can more effectively assist a customer. The system may provide a customer profile associated with the customer to the channel. The profile compiles customer interaction data, including real-time and batched historic customer interaction data. This data is utilized to predict communication points and opportunities for the customer that may be most relevant to the customer. In this way, the system determines a propensity for each of the communication points and/or opportunities and modifies the ranking of each based on triggers from the received customer interaction data. Thus, providing the communication points and opportunities to an associate within a customer profile, such that the associate is prepared with communication points and opportunities tailored for the customer he/she is interacting with.