Patents by Inventor Tinny M. Ng

Tinny M. Ng has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11226835
    Abstract: A method, computer program product, and a system where a processor(s) obtains, from a client, permission to access computing device(s) utilized by the client to monitor the client and interact with the client and an identification of each interface of the device(s). The processor(s) obtains a computer-initiated interaction, from a host communicatively coupled to the processor(s), requesting delivery to the client and a response from the client. The processor(s) monitors, via the accessing the computing device(s), activities performed by the client. The processor(s) determines a real-time environmental context of the client at a point in time of receiving the computer-initiated interaction. The processor(s) cognitively analyzes data and metadata of the computer-initiated interaction to determine attributes. The processor(s) designates an interface of a computing device to receive the delivery and to obtain the response.
    Type: Grant
    Filed: July 24, 2019
    Date of Patent: January 18, 2022
    Assignee: International Business Machines Corporation
    Inventors: Joanna W. Ng, Diana Lau, Ioanna Maria Attarian, Tinny M. Ng
  • Patent number: 11226833
    Abstract: A method, computer program product, and a system where a processor(s) obtains, from a client, permission to access computing device(s) utilized by the client to monitor the client and interact with the client and an identification of each interface of the device(s). The processor(s) obtains a computer-initiated interaction, from a host communicatively coupled to the processor(s), requesting delivery to the client and a response from the client. The processor(s) monitors, via the accessing the computing device(s), activities performed by the client. The processor(s) determines a real-time environmental context of the client at a point in time of receiving the computer-initiated interaction. The processor(s) cognitively analyzes data and metadata of the computer-initiated interaction to determine attributes. The processor(s) designates an interface of a computing device to receive the delivery and to obtain the response.
    Type: Grant
    Filed: November 12, 2018
    Date of Patent: January 18, 2022
    Assignee: International Business Machines Corporation
    Inventors: Joanna W. Ng, Diana Lau, Ioanna Maria Attarian, Tinny M. Ng
  • Publication number: 20200150982
    Abstract: A method, computer program product, and a system where a processor(s) obtains, from a client, permission to access computing device(s) utilized by the client to monitor the client and interact with the client and an identification of each interface of the device(s). The processor(s) obtains a computer-initiated interaction, from a host communicatively coupled to the processor(s), requesting delivery to the client and a response from the client. The processor(s) monitors, via the accessing the computing device(s), activities performed by the client. The processor(s) determines a real-time environmental context of the client at a point in time of receiving the computer-initiated interaction. The processor(s) cognitively analyzes data and metadata of the computer-initiated interaction to determine attributes. The processor(s) designates an interface of a computing device to receive the delivery and to obtain the response.
    Type: Application
    Filed: November 12, 2018
    Publication date: May 14, 2020
    Inventors: Joanna W. Ng, Diana Lau, Ioanna Maria Attarian, Tinny M. Ng
  • Publication number: 20200150983
    Abstract: A method, computer program product, and a system where a processor(s) obtains, from a client, permission to access computing device(s) utilized by the client to monitor the client and interact with the client and an identification of each interface of the device(s). The processor(s) obtains a computer-initiated interaction, from a host communicatively coupled to the processor(s), requesting delivery to the client and a response from the client. The processor(s) monitors, via the accessing the computing device(s), activities performed by the client. The processor(s) determines a real-time environmental context of the client at a point in time of receiving the computer-initiated interaction. The processor(s) cognitively analyzes data and metadata of the computer-initiated interaction to determine attributes. The processor(s) designates an interface of a computing device to receive the delivery and to obtain the response.
    Type: Application
    Filed: July 24, 2019
    Publication date: May 14, 2020
    Inventors: Joanna W. Ng, Diana Lau, Ioanna Maria Attarian, Tinny M. Ng
  • Patent number: 8768957
    Abstract: A computer program product and apparatus are disclosed for managing task data. A task identifier that identifies a task is sent from a task processing portlet to a mapping engine, and then to a process server. A task type is identified by the process server based on the task identifier. The task type is sent from the process server to the mapping engine, which uses a mapping entry database that includes mapping entries to identify a set of queries and a set of data sources that are mapped to the task type. Data received from the set of data sources is aggregated in response to the set of queries to form aggregated data. The aggregated data is used by the human user to complete the selected task. The mapping entry is changed at runtime by changing the set of data sources that are mapped to the task type.
    Type: Grant
    Filed: September 1, 2010
    Date of Patent: July 1, 2014
    Assignee: International Business Machines Corporation
    Inventors: Laura M. Chan, Roke Jung, Dipali Kapadia, Tinny M. Ng, Neil R. Santos, Kaylee M. Thomsen, Kim Tsao
  • Patent number: 8417725
    Abstract: A computer implemented method, apparatus, and computer program product for managing task data. A task advisor identifies a set of queries and a set of data sources mapped to a task type in a mapping entry. The task type is associated with a selected task. The mapping entry maps the task type to the set of queries. The set of queries is mapped to the set of data sources. The task advisor sends each query in the set of queries to a corresponding data source in the set of data sources. The task advisor aggregates the data received from the set of data sources in response to the set of queries. A user may utilize the aggregated data to complete the selected task.
    Type: Grant
    Filed: April 4, 2012
    Date of Patent: April 9, 2013
    Assignee: International Business Machines Corporation
    Inventors: Laura M. Chan, Roke Jung, Dipali Kapadia, Tinny M. Ng, Neil R. Santos, Kaylee M. Thomsen, Kim Tsao
  • Publication number: 20120197935
    Abstract: A computer implemented method, apparatus, and computer program product for managing task data. A task advisor identifies a set of queries and a set of data sources mapped to a task type in a mapping entry. The task type is associated with a selected task. The mapping entry maps the task type to the set of queries. The set of queries is mapped to the set of data sources. The task advisor sends each query in the set of queries to a corresponding data source in the set of data sources. The task advisor aggregates the data received from the set of data sources in response to the set of queries. A user may utilize the aggregated data to complete the selected task.
    Type: Application
    Filed: April 4, 2012
    Publication date: August 2, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Laura M. Chan, Roke Jung, Dipali Kapadia, Tinny M. Ng, Neil R. Santos, Kaylee M. Thomsen, Kim Tsao
  • Publication number: 20110066647
    Abstract: A computer implemented method, apparatus, and computer program product for managing task data. A task advisor identifies a set of queries and a set of data sources mapped to a task type in a mapping entry. The task type is associated with a selected task. The mapping entry maps the task type to the set of queries. The set of queries is mapped to the set of data sources. The task advisor sends each query in the set of queries to a corresponding data source in the set of data sources. The task advisor aggregates the data received from the set of data sources in response to the set of queries. A user may utilize the aggregated data to complete the selected task.
    Type: Application
    Filed: September 1, 2010
    Publication date: March 17, 2011
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Laura M. Chan, Roke Jung, Dipali Kapadia, Tinny M. Ng, Neil R. Santos, Kaylee M. Thomsen, Kim Tsao