Abstract: A system and method for managing emergency calls are disclosed herein. The method includes receiving an emergency related call at a call center, and during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported. A public safety answering point to notify of the incident is identified, where such identification is based upon at least some of the retrieved information. A database is searched for outgoing calls to the identified public safety answering point, and based upon results from the searching, a determination is made as to whether to contact the identified public safety answering point.

Abstract: Methods for reminding a user of a task associated with a communication are disclosed herein. One example of the method involves reminding the user of a task associated with an incoming communication, and another example of the method involves reminding the user of a task associated with an outgoing communication.

Abstract: The described method and system provide for determining whether to immediately contact a PSAP (Public Safety Answering Point) or attempt to communicate with a telematics services subscriber before contacting the PSAP in the event of an emergency. If a subscriber associated with the telematics unit is deaf and/or mute, and a TIM (TTY (TeleTYpewriter) Interface Module) or TTY device is not available to the subscriber, the subscriber may not be able to communicate with a call center regarding an emergency situation. Thus, expedited emergency procedures are executed by the call center in such a situation to avoid delay and facilitate the arrival of assistance as soon as possible.

Abstract: Systems and methods are provided for disabling a vehicle. An exemplary system includes, but is not limited to an antenna that is adapted to be attached to the vehicle. The antenna is configured to transmit and receive communication transmissions. A telematics unit is communicatively connected to the antenna. The telematics unit is adapted for attachment to the vehicle and is configured to communicatively connect to a necessary sub-system of the vehicle, to receive telecommunications from a user through the antenna, and to disable the necessary sub-system in response to receiving an instruction from the user to disable the vehicle.

Abstract: A method and system for dynamic determination of optimal route delivery receives a point of interest location, a current vehicle location, and a date of first set of route directions from a telematics unit over a wireless network by a software application running on a navigation server. The application accesses the first set of route directions and a second set of route directions from a database located on a telematics service provider premises. Both the first and second set of route directions are between the current vehicle location and the point of interest. If there is a traffic obstacle along a route between the current vehicle location and the point of interest location and the traffic obstacle was implemented after the first set of directions, a live advisor sends a notification to a user and provides the user with an alternate method of delivering route directions over the wireless network.

Abstract: The described method and system provide for determining whether to immediately contact a PSAP (Public Safety Answering Point) or attempt to communicate with a telematics services subscriber before contacting the PSAP in the event of an emergency. If a subscriber associated with the telematics unit is deaf and/or mute, and a TIM (TTY (TeleTYpewriter) Interface Module) or TTY device is not available to the subscriber, the subscriber may not be able to communicate with a call center regarding an emergency situation. Thus, expedited emergency procedures are executed by the call center in such a situation to avoid delay and facilitate the arrival of assistance as soon as possible.

Abstract: The described method and system provide for utilizing a navigation system to facilitate communications between a call center and a disabled individual who may have difficulty hearing or speaking. In one implementation, if TTY services are unavailable through a TIM or TTY device, a call center may communicate with occupants of a vehicle through a vehicle navigation unit, utilizing a display and input method associated with the navigation unit. In another implementation, the call center may communicate with occupants of a vehicle through the navigation unit in the first instance.

Abstract: Various examples of a methods and systems are disclosed herein for routing calls at a call center based on spoken languages. In one example, a method includes, but is not limited to, receiving, by a call center, information indicating a request for assistance from a driver of a vehicle and information indicating one or more languages spoken by the driver. The call center automatically identifies an available advisor who speaks at least one language spoken by the driver. The call center automatically directs the request for assistance to the available advisor.

Abstract: Methods for reminding a user of a task associated with a communication are disclosed herein. One example of the method involves reminding the user of a task associated with an incoming communication, and another example of the method involves reminding the user of a task associated with an outgoing communication.

Abstract: A system for facilitating the use of a single telecommunication device by multiple users is disclosed herein. The system includes, but is not limited to, a telecommunication component that is adapted for attachment to a vehicle and that is configured to utilize a telecommunication network that is configured to allot a predetermined amount of usage time units to the telecommunication component. The system also includes an electronic processing device that is associated with the telecommunication component. The electronic processing device is configured to allocate a portion of the usage time units to each user of a plurality of users of the telecommunication component.

Abstract: Systems and methods are provided for disabling a vehicle. An exemplary system includes, but is not limited to an antenna that is adapted to be attached to the vehicle. The antenna is configured to transmit and receive communication transmissions. A telematics unit is communicatively connected to the antenna. The telematics unit is adapted for attachment to the vehicle and is configured to communicatively connect to a necessary sub-system of the vehicle, to receive telecommunications from a user through the antenna, and to disable the necessary sub-system in response to receiving an instruction from the user to disable the vehicle.

Abstract: A system for facilitating the use of a single telecommunication device by multiple users is disclosed herein. The system includes, but is not limited to, a telecommunication component that is adapted for attachment to a vehicle and that is configured to utilize a telecommunication network that is configured to allot a predetermined amount of usage time units to the telecommunication component. The system also includes an electronic processing device that is associated with the telecommunication component. The electronic processing device is configured to allocate a portion of the usage time units to each user of a plurality of users of the telecommunication component.

Abstract: A system and method for managing emergency calls are disclosed herein. The method includes receiving an emergency related call at a call center, and during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported. A public safety answering point to notify of the incident is identified, where such identification is based upon at least some of the retrieved information. A database is searched for outgoing calls to the identified public safety answering point, and based upon results from the searching, a determination is made as to whether to contact the identified public safety answering point.

Abstract: A method and system for dynamic determination of optimal route delivery receives a point of interest location, a current vehicle location, and a date of first set of route directions from a telematics unit over a wireless network by a software application running on a navigation server. The application accesses the first set of route directions and a second set of route directions from a database located on a telematics service provider premises. Both the first and second set of route directions are between the current vehicle location and the point of interest. If there is a traffic obstacle along a route between the current vehicle location and the point of interest location and the traffic obstacle was implemented after the first set of directions, a live advisor sends a notification to a user and provides the user with an alternate method of delivering route directions over the wireless network.