Abstract: A modeling system has a database that: stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Abstract: A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.

Abstract: A method includes receiving a map indicating a layout of a location, receiving a point-of-interest (POI) data structure representing a POI, and POI metadata associated with the POI, generating an annotated floor map, based on the map, the annotated floor map including a POI indicator placed on the map at the location of the POI, the POI indicator indicating the type of the POI and the status of the POI, displaying at least a portion of the annotated floor map, in response to the client computing device moving within the location or out of the location, transmitting location information to a map selector and receiving one or more maps selected by the map selector, the one or more maps include or bound by the location information.

Abstract: A modeling system has a database that: stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Abstract: A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.

Abstract: A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.

Abstract: A method includes receiving a map indicating a layout of a location, receiving a point-of-interest (POI) data structure representing a POI, and POI metadata associated with the POI, generating an annotated floor map, based on the map, the annotated floor map including a POI indicator placed on the map at the location of the POI, the POI indicator indicating the type of the POI and the status of the POI, displaying at least a portion of the annotated floor map, in response to the client computing device moving within the location or out of the location, transmitting location information to a map selector and receiving one or more maps selected by the map selector, the one or more maps include or bound by the location information.

Abstract: According to one general aspect, a method may include storing, in a memory device, a plurality of floor maps, each floor map indicating the structural layout of a respective predefined physical location. The method may include storing, in a memory device, a plurality of point-of-interest (POI) data structures. Each POI data structure may include a physical location of an associated POI. The method may include receiving a floor map request from a client computing device, wherein the floor map request includes a requested location. The method may include based upon the location included by the floor map request, selecting a selected floor map and a selected subset of the plurality of POI data structures. The method may include transmitting, to the client computing device, a response to the floor map request based upon the selected floor map and the selected POI data structures.

Abstract: A method may include storing a plurality of floor maps, each floor map indicating a structural layout of a respective physical location, storing a plurality of point-of-interest (POI) data structures, each POI data structure including a physical location of an associated POI that is associated with the respective POI data structure, receiving a floor map request, the floor map request including a requested location, based upon the location included by the floor map request, selecting a floor map and a subset of the plurality of POI data structures, for each of the subset of the plurality of POI data structures, receiving metadata from the associated POI, the metadata indicating a status of the associated POI, and transmitting, to the client computing device and in response to the floor map request, the selected floor map and the selected POI data structures.

Abstract: A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Abstract: A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.

Abstract: According to one general aspect, a method may include receiving a floor map indicating a structural layout of a physical location, receiving a point-of-interest (POI) data structure representing a POI and POI metadata associated with the POI, POI data structure including a location of an associated POI that is associated with the POI, and the POI metadata including a POI type indicating a type of the associated POI, and a POI status indicating the status of the associated POI, annotating the floor map by overlaying on the selected floor map an indicator for each selected POI data structure such that the indicator is placed on the floor map at a location representing the physical location of the respective associated POI and indicates the type of the associated POI and the status of the associated POI, displaying a portion of the annotated floor map, and initiating a POI action.

Abstract: A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Abstract: A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Abstract: According to one general aspect, a method may include receiving a floor map indicating a structural layout of a physical location, receiving a point-of-interest (POI) data structure representing a POI and POI metadata associated with the POI, POI data structure including a location of an associated POI that is associated with the POI, and the POI metadata including a POI type indicating a type of the associated POI, and a POI status indicating the status of the associated POI, annotating the floor map by overlaying on the selected floor map an indicator for each selected POI data structure such that the indicator is placed on the floor map at a location representing the physical location of the respective associated POI and indicates the type of the associated POI and the status of the associated POI, displaying a portion of the annotated floor map, and initiating a POI action.

Abstract: A method may include storing a plurality of floor maps, each floor map indicating a structural layout of a respective physical location, storing a plurality of point-of-interest (POI) data structures, each POI data structure including a physical location of an associated POI that is associated with the respective POI data structure, receiving a floor map request, the floor map request including a requested location, based upon the location included by the floor map request, selecting a floor map and a subset of the plurality of POI data structures, for each of the subset of the plurality of POI data structures, receiving metadata from the associated POI, the metadata indicating a status of the associated POI, and transmitting, to the client computing device and in response to the floor map request, the selected floor map and the selected POI data structures.

Abstract: A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Abstract: According to one general aspect, a method may include storing, in a memory device, a plurality of floor maps, each floor map indicating the structural layout of a respective predefined physical location. The method may include storing, in a memory device, a plurality of point-of-interest (POI) data structures. Each POI data structure may include a physical location of an associated POI. The method may include receiving a floor map request from a client computing device, wherein the floor map request includes a requested location. The method may include based upon the location included by the floor map request, selecting a selected floor map and a selected subset of the plurality of POI data structures. The method may include transmitting, to the client computing device, a response to the floor map request based upon the selected floor map and the selected POI data structures.

Abstract: According to one general aspect, a method may include establishing a short-range wireless communication between a user device and a point-of-interest (POI) device, wherein the POI device is associated with a POI data structure that represents a physical POI. The method may include receiving a request to perform a POI action in regards to the physical POI. The method may include causing the POI action to be performed.

Abstract: According to one general aspect, a method may include receiving a floor map indicating the structural layout of a predefined physical location. The method may also include receiving a point-of-interest (POI) data structure representing a POI and POI metadata associated with the POI. The method may include generating an annotated floor map, based upon the floor map and including a POI indicator, wherein the POI indicator is placed on the floor map at the location of an associated POI and indicates both the type of the associated POI and at least part of the status of the associated POI. The method may include displaying, via a display interface, at least a portion of the annotated floor map.