Abstract: The disclosed embodiments relate to a computer system that facilitates the providing of an answer to a question. During operation, the computer system receives the question from a user, where the question is related to income taxes. Then, the computer system performs content-dependent processing of the question based on a tax-information data structure to produce the answer to the question. Note that the tax-information data structure includes: tax phrases, context information associated with the tax phrases, tax concepts that encompass multiple tax phrases, and/or statistical association metrics between the tax phrases and the tax concepts. Next, the computer system provides the answer to the user.

Abstract: The disclosed embodiments relate to a computer system that facilitates the providing of an answer to a question. During operation, the computer system receives the question from a user, where the question is related to income taxes. Then, the computer system performs content-dependent processing of the question based on a tax-information data structure to produce the answer to the question. Note that the tax-information data structure includes: tax phrases, context information associated with the tax phrases, tax concepts that encompass multiple tax phrases, and/or statistical association metrics between the tax phrases and the tax concepts. Next, the computer system provides the answer to the user.

Abstract: A technique for facilitating customization of a software application is described. During this customization technique, an indicator, which indicates that a software application for an electronic device has been discovered by a user, is provided to a publisher of the software application. In response to the indicator, the publisher provides a token to the user. This token identifies a customized application-delivery service for the software application and/or a user-specific customization of the software application. Note that the customized application-delivery service and the user-specific customization are based on information about the user associated with the user's pre-existing or just-established relationship with the publisher. Next, the token is provided to an application-delivery service, and the application-delivery service provides the customized software application to the electronic device or a computer, for example, using the customized application-delivery service.

Abstract: Activities of a user are tracked while a user uses a software application. Based on the tracked user activities, a user-experience metric is determined for the user, where the user-experience metric reflects a need to modify a user experience associated with the software application. In response to the determined user-experience metric, the user experience is modified. For example, modifying the user experience may include: providing help content to the user, changing a user interface associated with the software application, and/or contacting the user.

Abstract: The disclosed embodiments provide a system that facilitates use of an application. During operation, the system obtains an activity history of interaction between the user and the application during use of the application by the user. Next, the system applies a predictive model to the activity history to predict a probability of a user action in the application. Finally, the system facilitates subsequent real-time use of the application by the user based on the probability of the user action.

Abstract: Some embodiments provide a system that monitors use of an application. During operation, the system uses the application to track a set of interactions between a set of users and the application without impacting the performance of the application. Next, the system stores the interactions as the interactions are detected by the application. Finally, for each user from the set of users, the system periodically processes a subset of the stored interactions associated with the user to obtain an activity history for the user, wherein the activity history is used to facilitate subsequent real-time use of the application by the user.

Abstract: A technique for facilitating customization of a software application is described. During this customization technique, an indicator, which indicates that a software application for an electronic device has been discovered by a user, is provided to a publisher of the software application. In response to the indicator, the publisher provides a token to the user. This token identifies a customized application-delivery service for the software application and/or a user-specific customization of the software application. Note that the customized application-delivery service and the user-specific customization are based on information about the user associated with the user's pre-existing or just-established relationship with the publisher. Next, the token is provided to an application-delivery service, and the application-delivery service provides the customized software application to the electronic device or a computer, for example, using the customized application-delivery service.