Abstract: Approaches presented herein enable intelligent service request classification and assignment learning. More specifically, a request comprising a free form text or spoken description is received from a user. The request description is parsed and classified by a regression-based classifier. The regression-based classifier classifies based on, for example: the description itself; the requestor's history of requests, and/or supplemental demographics about a requestor. Optionally, a user may verify the classification or select from a plurality of returned classifications. A service provider or administrator confirms that a classification is correct. If not, the incorrectly classified request is queued. If so, the correctly classified request is added to a set of training data to be used in classifying future requests.

Abstract: Approaches presented herein enable intelligent service request classification and assignment learning. More specifically, a request comprising a free form text or spoken description is received from a user. The request description is parsed and classified by a regression-based classifier. The regression-based classifier classifies based on, for example: the description itself; the requestor's history of requests, and/or supplemental demographics about a requestor. Optionally, a user may verify the classification or select from a plurality of returned classifications. A service provider or administrator confirms that a classification is correct. If not, the incorrectly classified request is queued. If so, the correctly classified request is added to a set of training data to be used in classifying future requests.

Abstract: Approaches presented herein enable intelligent service request classification and assignment learning. More specifically, a request comprising a free form text or spoken description is received from a user. The request description is parsed and classified by a regression-based classifier. The regression-based classifier classifies based on, for example: the description itself; the requestor's history of requests, and/or supplemental demographics about a requestor. Optionally, a user may verify the classification or select from a plurality of returned classifications. A service provider or administrator confirms that a classification is correct. If not, the incorrectly classified request is queued. If so, the correctly classified request is added to a set of training data to be used in classifying future requests.

Abstract: Approaches presented herein enable intelligent service request classification and assignment learning. More specifically, a request comprising a free form text or spoken description is received from a user. The request description is parsed and classified by a regression-based classifier. The regression-based classifier classifies based on, for example: the description itself; the requestor's history of requests, and/or supplemental demographics about a requestor. Optionally, a user may verify the classification or select from a plurality of returned classifications. A service provider or administrator confirms that a classification is correct. If not, the incorrectly classified request is queued. If so, the correctly classified request is added to a set of training data to be used in classifying future requests.

Abstract: Various approaches for updating system monitoring policy parameters. In one approach, updates to the monitoring policy parameters are transmitted to an event server via an event report. The event server transmits the event report to a subcomponent manager executing on the monitored system. The subcomponent manager determines to which of a plurality of monitoring subcomponents the update is to be applied. The subcomponent manager then suspends the execution thread of the monitoring subcomponents, updates monitoring policy parameters of the subcomponent with data from the event report, and thereafter resumes the execution thread of the subcomponents. The subcomponent then operates with the updated monitoring policy parameters.

Abstract: A method and apparatus for sending a message from a first operator at a first workstation to a second operator at a second workstation in an operations-computing arrangement for operating one or more computer systems. The operations-computing arrangement includes the first and second workstations, which are coupled to respective operations servers. Each operations server is coupled to at least one computer system, each workstation executes software that provides an operator interface for operating a computer system, and each operations server provides an interface to a computer system. The infrastructure used to transmit system-generated event reports to operators at the workstations is used to transmit text messages between operators.

Abstract: Various approaches for updating system monitoring policy parameters. In one approach, updates to the monitoring policy parameters are transmitted to an event server via an event report. The event server transmits the event report to a subcomponent manager executing on the monitored system. The subcomponent manager determines to which of a plurality of monitoring subcomponents the update is to be applied. The subcomponent manager then suspends the execution thread of the monitoring subcomponents, updates monitoring policy parameters of the subcomponent with data from the event report, and thereafter resumes the execution thread of the subcomponents. The subcomponent then operates with the updated monitoring policy parameters.

Abstract: Various approaches for updating system monitoring policy parameters. In one approach, updates to the monitoring policy parameters are transmitted to an event server via an event report. The event server transmits the event report to a subcomponent manager executing on the monitored system. The subcomponent manager determines to which of a plurality of monitoring subcomponents the update is to be applied. The subcomponent manager then suspends the execution thread of the monitoring subcomponents, updates monitoring policy parameters of the subcomponent with data from the event report, and thereafter resumes the execution thread of the subcomponents. The subcomponent then operates with the updated monitoring policy parameters.

Abstract: A method and apparatus for operating one or more computer systems via an operations-computing arrangement. The operations-computing arrangement includes a plurality of workstations coupled to a plurality of operations servers, and each operations server is coupled to at least one computer system. Each workstation executes software that provides a user interface for operating a computer system, and each operations server provides an interface to a computer system. A first operations server registers with a second operations server for the second operations server to forward event reports received by the second operations server to the first operations server. The second operations server generates event reports in response to computer system events. Event reports are transmitted from the second operations server to one or more workstations coupled to the second operations server, and also to the first operations server.