Patents by Inventor Vadim Shif
Vadim Shif has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11706084Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: GrantFiled: May 9, 2022Date of Patent: July 18, 2023Assignee: ServiceNow, Inc.Inventors: Adar Margalit, Vadim Shif
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Publication number: 20220263710Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: ApplicationFiled: May 9, 2022Publication date: August 18, 2022Inventors: Adar Margalit, Vadim Shif
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Patent number: 11329869Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: GrantFiled: June 15, 2021Date of Patent: May 10, 2022Assignee: ServiceNow, Inc.Inventors: Adar Margalit, Vadim Shif
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Patent number: 11265203Abstract: Systems and methods for processing alerts indicative of conditions of nodes of a computing infrastructure are herein disclosed as comprising, in an implementation, generating a node hierarchy comprising nodes associated with a service model, wherein relationships between the nodes are based on impact rules, identifying alerts related to the node hierarchy, wherein the alerts are indicative of impairments affecting at least a portion of the node hierarchy, and performing impact calculation for nodes of the node hierarchy based on the identified alerts. In an implementation, the impact values may be calculated in parallel for nodes indicated for processing. In an implementation, the nodes associated with the service model represent infrastructure or applicative resources and comprise nodes included in the service model and nodes related to, but not included in, the service model.Type: GrantFiled: October 3, 2019Date of Patent: March 1, 2022Assignee: ServiceNow, Inc.Inventors: Adar Margalit, Yuval Rimar, Vadim Shif, Netta Hasdai
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Publication number: 20210320839Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: ApplicationFiled: June 15, 2021Publication date: October 14, 2021Inventors: Adar Margalit, Vadim Shif
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Patent number: 11044144Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: GrantFiled: January 9, 2020Date of Patent: June 22, 2021Assignee: ServiceNow, Inc.Inventors: Adar Margalit, Vadim Shif
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Publication number: 20200228396Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: ApplicationFiled: January 9, 2020Publication date: July 16, 2020Inventors: Adar Margalit, Vadim Shif
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Patent number: 10659289Abstract: The present approach relates to the use of a unique key for event messages related to the same event and by employing a publication/subscription framework so that like-keyed event messages are only processed by a subscribing server. The message key may be a numeric value (e.g., from 0-99) calculated or generated based on designated event fields so that similar message keys will have the same message key number. The message key may be used to populate an event bucket field and may also be used as the topic of an event message, allowing a subscribing server to subscribe to this message key and receive and process the related event messages in order of arrival. In this manner, there is no distribution of the event messages having the same message key between parallel processing servers.Type: GrantFiled: March 22, 2018Date of Patent: May 19, 2020Assignee: ServiceNow, Inc.Inventors: Vadim Shif, Ofer Gati, Dov Miron
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Publication number: 20200106659Abstract: Systems and methods for processing alerts indicative of conditions of nodes of a computing infrastructure are herein disclosed as comprising, in an implementation, generating a node hierarchy comprising nodes associated with a service model, wherein relationships between the nodes are based on impact rules, identifying alerts related to the node hierarchy, wherein the alerts are indicative of impairments affecting at least a portion of the node hierarchy, and performing impact calculation for nodes of the node hierarchy based on the identified alerts. In an implementation, the impact values may be calculated in parallel for nodes indicated for processing. In an implementation, the nodes associated with the service model represent infrastructure or applicative resources and comprise nodes included in the service model and nodes related to, but not included in, the service model.Type: ApplicationFiled: October 3, 2019Publication date: April 2, 2020Inventors: Adar Margalit, Yuval Rimar, Vadim Shif, Netta Hasdai
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Patent number: 10547501Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: GrantFiled: October 10, 2017Date of Patent: January 28, 2020Assignee: ServiceNow, Inc.Inventors: Adar Margalit, Vadim Shif
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Patent number: 10454752Abstract: Systems and methods for processing alerts indicative of conditions of nodes of a computing infrastructure are herein disclosed as comprising, in an implementation, generating a node hierarchy comprising nodes associated with a service model, wherein relationships between the nodes are based on impact rules, identifying alerts related to the node hierarchy, wherein the alerts are indicative of impairments affecting at least a portion of the node hierarchy, and performing impact calculation for nodes of the node hierarchy based on the identified alerts. In an implementation, the impact values may be calculated in parallel for nodes indicated for processing. In an implementation, the nodes associated with the service model represent infrastructure or applicative resources and comprise nodes included in the service model and nodes related to, but not included in, the service model.Type: GrantFiled: June 10, 2016Date of Patent: October 22, 2019Assignee: ServiceNow, Inc.Inventors: Adar Margalit, Yuval Rimar, Vadim Shif, Netta Hasdai
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Publication number: 20190296960Abstract: The present approach relates to the use of a unique key for event messages related to the same event and by employing a publication/subscription framework so that like-keyed event messages are only processed by a subscribing server. The message key may be a numeric value (e.g., from 0-99) calculated or generated based on designated event fields so that similar message keys will have the same message key number. The message key may be used to populate an event bucket field and may also be used as the topic of an event message, allowing a subscribing server to subscribe to this message key and receive and process the related event messages in order of arrival. In this manner, there is no distribution of the event messages having the same message key between parallel processing servers.Type: ApplicationFiled: March 22, 2018Publication date: September 26, 2019Inventors: Vadim Shif, Ofer Gati, Dov Miron
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Publication number: 20190102469Abstract: Various embodiments are disclosed herein that provide users of a cloud computing system with the ability to display, prioritize, and/or handle enterprise alerts, e.g., in the form of a sorted list. In some embodiments, these alerts may be ranked according to a ‘smart priority’ calculation. The ‘smart priority’ calculation may take into account a number of factors related to given alert, e.g.: severity level, business criticality level, role, number of affected system components, types of affected system components, etc. These factors may be combined in the ‘smart priority’ calculation in a hierarchical fashion, e.g., based on a predetermined (or user-customized ranking) of the importance and/or weighting of the various factors. By seeing the historical and status metadata information relating to the alerts, users may more quickly understand which alerts to address first—and what possible solutions may be employed in order to close out the open alerts in the system.Type: ApplicationFiled: October 3, 2017Publication date: April 4, 2019Inventors: Bnayahu Makovsky, Netta Hasdai, Vadim Shif, Adar Margalit, Yotam Barak
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Publication number: 20190104014Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.Type: ApplicationFiled: October 10, 2017Publication date: April 4, 2019Inventors: Adar Margalit, Vadim Shif
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Publication number: 20170126472Abstract: Systems and methods for processing alerts indicative of conditions of nodes of a computing infrastructure are herein disclosed as comprising, in an implementation, generating a node hierarchy comprising nodes associated with a service model, wherein relationships between the nodes are based on impact rules, identifying alerts related to the node hierarchy, wherein the alerts are indicative of impairments affecting at least a portion of the node hierarchy, and performing impact calculation for nodes of the node hierarchy based on the identified alerts. In an implementation, the impact values may be calculated in parallel for nodes indicated for processing. In an implementation, the nodes associated with the service model represent infrastructure or applicative resources and comprise nodes included in the service model and nodes related to, but not included in, the service model.Type: ApplicationFiled: June 10, 2016Publication date: May 4, 2017Inventors: Adar Margalit, Yuval Rimar, Vadim Shif, Netta Hasdai