Patents by Inventor Vadim Y. Zyarko
Vadim Y. Zyarko has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9729716Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.Type: GrantFiled: June 20, 2016Date of Patent: August 8, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Stanislav V. Zgardovski, Vadim Y. Zyarko, Oleksiy M. Kolomoyskyy
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Publication number: 20160295017Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.Type: ApplicationFiled: June 20, 2016Publication date: October 6, 2016Inventors: Stanislav V. Zgardovski, Vadim Y. Zyarko, Oleksiy M. Kolomoyskyy
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Patent number: 9374467Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.Type: GrantFiled: September 4, 2014Date of Patent: June 21, 2016Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Stanislav V. Zgardovski, Vadim Y. Zyarko, Oleksiy M. Kolomoyskyy
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Publication number: 20140369488Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.Type: ApplicationFiled: September 4, 2014Publication date: December 18, 2014Inventors: Stanislav V. Zgardovski, Vadim Y. Zyarko, Oleksiy M. Kolomoyskyy
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Patent number: 8879719Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.Type: GrantFiled: December 17, 2012Date of Patent: November 4, 2014Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Stanislav V. Zgardovski, Vadim Y. Zyarko, Oleksiy M. Kolomoyskyy
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Patent number: 8363819Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.Type: GrantFiled: July 27, 2010Date of Patent: January 29, 2013Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Stanislav V. Zgardovski, Vadim Y. Zyarko, Oleksiy M. Kolomoyskyy
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Publication number: 20120027197Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.Type: ApplicationFiled: July 27, 2010Publication date: February 2, 2012Inventors: Stanislav V. Zgardovski, Vadim Y. Zyarko, Oleksiy M. Kolomoyskyy