Abstract: A method, system, and program for managing network errors communicated in a message transaction with error information using a troubleshooting agent. A network facilitates message transactions between a requester and a responder for facilitating web services. When a non-application specific error occurs in relation to a particular message transaction, such as a network error, a protocol layer assigns an error code and either the requester or responder encodes the error code in the body of an envelope added to the particular message transaction. In particular, the message transaction is an XML message with a Simple Object Access Protocol (SOAP) envelope encoded with the error code to which the XML message is then attached. The error encoded message transaction is forwarded to a troubleshooting agent.

Abstract: A method, system, and program managing analysis of a degraded service in a grid environment are provided. In a grid environment of multiple diverse systems, a service availability management agent is enabled to receive multiple types of error messages generated from the multiple diverse systems within the grid environment. Each error message is parsed to determine a general error indicator. Then, the service availability management agent attempts to resolve the general error indicator and return a solution to each parsed error message. Solutions may include an adjustment of resource usage by a particular service, an explanation of a particular error message, or a recommendation of alternate resources. The service availability management agent preferably specifies the transmission of the solution in a format specified for the requester system.