Abstract: Disclosed is a method of creating and updating schedules. The method comprises receiving a plurality of initial events associated with a plurality of entities, generating an initial schedule that identifies the plurality of initial events, receiving a plurality of subsequent events, processing each initial event of the plurality of initial events to identify a subset of the plurality of initial events that should be maintained based on which entity of the plurality of entities is associated with the initial event, and generating an updated schedule that identifies only the subset of the plurality of initial events and the plurality of subsequent events.

Abstract: Various exemplary embodiments relate to an operational group in a network element of a communication network, where the operational group is associated with monitored objects and monitoring client objects such that the status of the operational group is a function of the operational status of the monitored objects or services. Monitoring client objects can monitor the status of the operational group such that the status of each of the monitoring client objects reflects the status of the operational group.

Abstract: Systems and methods for scheduling workforces are provided.

Abstract: Various exemplary embodiments relate to an operational group in a network element of a communication network, where the operational group is associated with monitored objects and monitoring client objects such that the status of the operational group is a function of the operational status of the monitored objects or services. Monitoring client objects can monitor the status of the operational group such that the status of each of the monitoring client objects reflects the status of the operational group.

Abstract: A method of non-service affecting APS protection for MLPPP bundles on routing systems, and associated mechanism, including one or more of the following: specifying a working MLPPP bundle and a protection MLPPP bundle; specifying MLPPP parameters; associating the working MLPPP bundle and the protection MLPPP bundle with an APS circuit; bringing up an MLPPP session; changing an operational status of the working MLPPP bundle; synchronizing MLPPP state information between the working MLPPP bundle and the protection MLPPP bundle; and driving an operational status of the protection MLPPP bundle based on said changing the operational status of the working MLPPP bundle.

Abstract: Systems and methods for determining workforce staffing statistics in a contact center are disclosed. In one embodiment, the method comprises the steps of: receiving activity records associated with agents; and producing queue-specific staff counts for an interval. The counts are based on an activity record subset, and an agent skill, and a contact queue skill set. In one embodiment, the system comprises: an activity collector operative to receive events; and a staff statistics calculator operative to determine a staff count for a specified staffing interval. Each of the events describes a worker activity. In this embodiment, the calculator comprises: logic for receiving activity records derived from one of the events; logic for identifying contact queues for each worker in the activity records; and logic for incrementing a contact queue staff count if at least one skill for the respective worker is included in the respective contact skill set.

Abstract: A method of managing virtual routing forwarding (VRF) tables at a provider edge PE router of a L3 virtual private network (VPN) is provided. An import route target (ImpRT) tree is maintained at the PE router, which keeps the association between all ImpRT attributes currently configured on said PE router and the virtual routing table VRF at that router. When an ImpRT attribute is configured on a VRF table, the PE router first searches the tree to identify a local VRF table that contains a route(s) with that ImpRT attribute. If this information is available locally, the VRF is updated by copying the route information, and there is no need to do a route refresh. When an ImpRT is deleted from a VRF, a route refresh is avoided by parsing all the routes in the VRF and removing the routes that no longer have a matching route target.

Abstract: Systems and methods for scheduling workforces are provided.

Abstract: Systems and methods for scheduling contact center agents are provided. In this regard, a representative method includes: receiving information corresponding to work schedules and skills of agents of a remote contact center that shares contacts with a local contact center; correlating the skills with skills that are to be used for scheduling agents of the local contact center; and generating work schedules for the agents of the local contact center based, at least in part, on a correlation between the skills of the agents of the remote contact center and the local contact center, and an evaluation of the work schedules of the agents of the remote contact center.

Abstract: Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers.

Abstract: A method of non-service affecting APS protection for MLPPP bundles on routing systems, and associated mechanism, including one or more of the following: specifying a working MLPPP bundle and a protection MLPPP bundle; specifying MLPPP parameters; associating the working MLPPP bundle and the protection MLPPP bundle with an APS circuit; bringing up an MLPPP session; changing an operational status of the working MLPPP bundle; synchronizing MLPPP state information between the working MLPPP bundle and the protection MLPPP bundle; and driving an operational status of the protection MLPPP bundle based on said changing the operational status of the working MLPPP bundle.

Abstract: Systems and methods for scheduling contact center agents are provided. In this regard, a representative method includes: receiving information corresponding to work schedules and skills of agents of a remote contact center that shares contacts with a local contact center; correlating the skills with skills that are to be used for scheduling agents of the local contact center; and generating work schedules for the agents of the local contact center based, at least in part, on a correlation between the skills of the agents of the remote contact center and the local contact center, and an evaluation of the work schedules of the agents of the remote contact center.

Abstract: A system and method are provided for redundancy protection of IMA groups. A protection IMA state machine is synchronized with a working IMA state machine before a hot redundant switch is made. The SCCI number is transmitted directly from the working IMA state machine to the protection state machine over an IMA synchronization link, while delta information is transmitted from the working IMA state machine for use by the protection IMA state machine to derive the frame sequence number.

Abstract: Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers.

Abstract: A method of managing virtual routing forwarding (VRF) tables at a provider edge PE router of a L3 virtual private network (VPN) is provided. An import route target (ImpRT) tree is maintained at the PE router, which keeps the association between all ImpRT attributes currently configured on said PE router and the virtual routing table VRF at that router. When an ImpRT attribute is configured on a VRF table, the PE router first searches the tree to identify a local VRF table that contains a route(s) with that ImpRT attribute. If this information is available locally, the VRF is updated by copying the route information, and there is no need to do a route refresh. When an ImpRT is deleted from a VRF, a route refresh is avoided by parsing all the routes in the VRF and removing the routes that no longer have a matching route target.