Abstract: A message occurrence can be detected when a software application runs on a computing device. The message occurrence can be an occurrence where a text containing message is presented upon a user interface of the software application or a log associated with the software application is updated with a text containing message. A user context for the message occurrence can be determined. The user context can include a user sequence and an execution path. Message occurrence information can be conveyed to a message context catalog. Within the message context catalog, the message occurrence information can be indexed against unique message identifiers. Message occurrence information from the message context catalog can be presented in a computer's user interface when a message uniquely identified by the message identifier is presented in the user interface. The user interface can permit a user to edit text of messages.

Abstract: Data for a first time period in a primary data sequence is compared with data for a second time period in each of a set of secondary data sequences. The durations of the first and second time periods are correlated, and the first time period is different from the second time period. A ranking is assigned to each secondary data sequence based on the corresponding data for the second time period. The ranking for each of the set of secondary data sequences is written to a computer useable medium. The primary data sequence and the set of secondary data sequences are adjusted based on a request to change the primary data sequence to one of the set of secondary data sequences. The comparing, assigning, and writing are repeated for the adjusted primary data sequence and set of secondary data sequences.

Abstract: A message occurrence can be detected when a software application runs on a computing device. The message occurrence can be an occurrence where a text containing message is presented upon a user interface of the software application or a log associated with the software application is updated with a text containing message. A user context for the message occurrence can be determined. The user context can include a user sequence and an execution path. Message occurrence information can be conveyed to a message context catalog. Within the message context catalog, the message occurrence information can be indexed against unique message identifiers. Message occurrence information from the message context catalog can be presented in a computer's user interface when a message uniquely identified by the message identifier is presented in the user interface. The user interface can permit a user to edit text of messages.

Abstract: Product consumability can be measured by recording customer interaction with customer support mechanisms and mapping the resulting data into consumability characteristics. The consumability characteristics correspond to specific customer experiences with various features and processes throughout the product lifecycle. Through an examination of data mapped into the various consumability characteristics, the vendor or manufacturer can focus on improving features or processes associated with the product.

Abstract: Data for a first time period in a primary data sequence is compared with data for a second time period in each of a set of secondary data sequences. The durations of the first and second time periods are correlated, and the first time period is different from the second time period. To this extent, the data in the primary data sequence during the first time period provides a template for assigning a ranking to each secondary data sequence based on the corresponding data for the second time period.