Patents by Inventor Vvacheslav Zhakov

Vvacheslav Zhakov has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
    Publication number: 20170272574
    Abstract: A machine learning system and method for contact center use. Activities associated with a plurality of contact centers are monitored and a knowledge base is updated based on the monitored activities. An outcome for a particular contact center may be predicted based on monitored interactions for the particular contact center, and based on information in the knowledge base. An output is then generated based on the predicted outcome.
    Type: Application
    Filed: June 1, 2017
    Publication date: September 21, 2017
    Inventor: Vvacheslav Zhakov
  • DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
    Publication number: 20140140494
    Abstract: A machine learning system and method for contact center use. Activities associated with a plurality of contact centers are monitored and a knowledge base is updated based on the monitored activities. An outcome for a particular contact center may be predicted based on monitored interactions for the particular contact center, and based on information in the knowledge base. An output is then generated based on the predicted outcome.
    Type: Application
    Filed: November 21, 2012
    Publication date: May 22, 2014
    Applicant: Genesys Telecommunications Laboratories, Inc.
    Inventor: Vvacheslav Zhakov