Patents by Inventor Wayne N. Shelley

Wayne N. Shelley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Visual interactive response system and method translated from interactive voice response for telephone utility
    Patent number: 6920425
    Abstract: A system, method, and computer readable medium storing a software program for translating a script for an interactive voice response system to a script for a visual interactive response system. The visual interactive response system executes the translated visual-based script when a user using a display telephone calls the visual interactive response system. The visual interactive response system then transmits a visual menu to the display telephone to allow the user to select a desired response, which is subsequently sent back to the visual interactive response system for processing. The voice-based script may be defined in voice extensible markup language and the visual-based script may be defined in wireless markup language, hypertext markup language, or handheld device markup language.
    Type: Grant
    Filed: May 16, 2000
    Date of Patent: July 19, 2005
    Assignee: Nortel Networks Limited
    Inventors: Craig A. Will, Wayne N. Shelley