Abstract: Methods and apparatus are provided for storing email messages into activity records in business management system. In an embodiment, an user interface for an email application program may receive a request may be received to create an activity record in a business management system based on a received email message, and in response an activity record may be created in a database in the business management system.

Abstract: A suite of features for use by a synchronization agent to synchronize data records among two or more clients. Some of the embodiments enhance conventional synchronization features by providing customizable response of a synchronization agent to an operator's needs. For example, conditions may be defined that permit various client records to be synchronized according to policies that differ from default synchronization policies. Different synchronization policies may be triggered by the content of data records or by the clients from which the records originate. Other features may cause automatic population of fields within data records or resolution of synchronization conflicts.