Abstract: Certain embodiments of systems and methods for managing security data are provided. In one embodiment, a system can be provided. The system can include at least one processor operable to execute one or more computer-executable instructions. The system can also include at least one memory operable to store the one or more computer-executable instructions. The instructions can be operable to: collect status information associated with a plurality of sites monitored by a security service provider; generate, based at least in part upon the collected information, at least one graphical presentation associated with the plurality of sites, the at least one presentation comprising one or more respective selectable status indicators associated with each of the plurality of sites; and output, by the monitoring system, the generated at least one presentation.

Abstract: The present invention comprises systems and methods for addressing exceptions (i.e., alarms) associated with a guard tour according to a predefined hierarchy. The exception is generated automatically based on data associated with the guard tour, as typically collected by an ETTS. The present invention receives tour data, and based upon predefined customer preferences and current conditions, generates a procedure to be followed to optimally resolve the exception. An exemplary exception is one based on the time interval between checkpoints. If, for example, the time interval is outside of a predetermined range, then an exception may be generated.

Abstract: The present invention comprises systems and methods for addressing exceptions (i.e., alarms) associated with a guard tour according to a predefined hierarchy. The exception is generated automatically based on data associated with the guard tour, as typicdally collected by an ETTS. The present invention receives tour data, and based upon predefined customer preferences and current conditions, generates a procedure to be followed to optimally resolve the exception, typically based on to various parameters, including customer, exception type, day, date, and time of day. In response to an exception, a contact list is generated, the contact list being associated with one or more of the parameters. Based on the nature of the exception, the present invention has the ability to prevent an operator from clearing the exception until it has been resolved in a predefined manner.

Abstract: The present invention comprises systems and methods for addressing exceptions (i.e., alarms) associated with a guard tour according to a predefined hierarchy. The exception is generated automatically based on data associated with the guard tour, as typicdally collected by an ETTS. The present invention receives tour data, and based upon predefined customer preferences and current conditions, generates a procedure to be followed to optimally resolve the exception, typically based on to various parameters, including customer, exception type, day, date, and time of day. In response to an exception, a contact list is generated, the contact list being associated with one or more of the parameters. Based on the nature of the exception, the present invention has the ability to prevent an operator from clearing the exception until it has been resolved in a predefined manner.