Patents by Inventor William Curtis Leck

William Curtis Leck has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Next agent available notification
    Patent number: 8411843
    Abstract: The present invention, in one embodiment, is directed to an agent available notifier 250 that (a) receives a request from the first customer, but not from the second customer, to be notified when the first contact is eligible for servicing by a selected resource so that the first customer is free to perform a desired activity and (b) in response to the first customer's request, provides the first customer with a selected notification that the first contact is eligible for servicing, wherein the second customer is not provided with the selected notification when the second contact is eligible for servicing.
    Type: Grant
    Filed: October 4, 2005
    Date of Patent: April 2, 2013
    Assignee: Avaya Inc.
    Inventors: Shaiju Kurian Cyriac, Diana Messano D'Angelo, Sreerupa Das, Bruce Wallace Hill, William Curtis Leck