Abstract: A method, article of manufacture, and apparatus for presenting an auditory recording having associated data representing at least one term identified in the recording is disclosed. In an embodiment, this comprises providing a visual representation of the term, providing a link associated with an occurrence of the term in the recording, and when the link is selected, playing a portion of the recording corresponding to the occurrence of the term. A portion of the recording following the portion corresponding to the occurrence of the term may be played.

Abstract: Incremental scanning is disclosed. A system is monitored to detect object events, and a scan list may be updated with information regarding objects to be scanned, based on some of the object events. Objects are scanned based on the information in the scan list.

Abstract: A method, article of manufacture, and apparatus for managing an object are disclosed. In an embodiment, this comprises managing an object having content, in a system having a dynamic policy selector configured with at least one analytic policy applied to evaluate the content of the object. The object is associated to an information management policy. Classification levels may be used, in which classification levels are associated to information management policies and objects are associated with classification levels. Objects containing certain elements or related elements may be associated to form an information group, to which information management policies may be applied as a group. Storage pools may be used for managing objects with similar classification levels or information protection policies.

Abstract: A method, article of manufacture, and apparatus for managing an object are disclosed. In an embodiment, this comprises managing an object having content, in a system having a dynamic policy selector configured with at least one analytic policy applied to evaluate the content of the object. The object is associated to an information management policy. Classification levels may be used, in which classification levels are associated to information management policies and objects are associated with classification levels. Objects containing certain elements or related elements may be associated to form an information group, to which information management policies may be applied as a group. Storage pools may be used for managing objects with similar classification levels or information protection policies.

Abstract: Scanning is disclosed. A scan collection period is determined. A system is monitored to detect object events during the scan collection period, and differential and incremental scan lists may be updated with information regarding objects to be scanned, based on some of the object events. Objects are scanned based on the information in the incremental scan list. Objects are scanned based on the information in the differential scan list. The incremental scan may be performed more than once before the differential scan is performed. Information regarding objects associated with object events occurring outside the scan collection period may be removed from the scan list.

Abstract: A method, article of manufacture, and apparatus for processing auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication, comparing a portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon, and quarantining the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.

Abstract: Scanning is disclosed. A system is monitored to detect object events, and it is determined whether an object event requires an update to a scan list. If an update is required, the scan list is authenticated. The scan list is updated with information regarding objects associated with the object event. Authentication may be performed by comparing a stored hash value of the scan list with a computed hash value of the scan list. If the scan list is not successfully authenticated, a full scan may be performed or a remotely stored scan list may be used.

Abstract: A method, article of manufacture, and apparatus for inventory control of items in a location. In an embodiment, this comprises an identification tag associated with a transaction authorizing some items to be removed from the location, such as a purchase, an identification tag reader configured to read the identification tag and placed to cover a portion of the location, and a computer configured to process information including the identification tag read by the reader and take action in response, such as issuing an alert. An identification tag reader having erase/reprogram capability may be provided to reprogram identification tags, and the reprogrammed code may include an identification of the transaction. The inventory control system may be further configured to detect when an identification tag is brought back into the location. In some embodiments, encryption is used in reprogramming the identification tag, and authentication is performed when the tag is detected at an egress to the location.

Abstract: Differential scanning is disclosed. A scan collection period is determined. A system is monitored to detect object events during the scan collection period, and a scan list may be updated with information regarding objects to be scanned, based on some of the object events. Objects are scanned based on the information in the scan list. Information regarding objects associated with object events occurring outside the scan collection period may be removed from the scan list.

Abstract: A method, article of manufacture, and apparatus for monitoring a location having a plurality of audio sensors and video sensors are disclosed. In an embodiment, this comprises receiving auditory data, comparing a portion of the auditory data to a lexicon comprising a plurality of keywords to determine if there is a match to a keyword from the lexicon, and if a match is found, selecting at least one video sensor to monitor an area to be monitored. Video data from the video sensor is archived with the auditory data and metadata. The video sensor is selected by determining video sensors associated with the areas to be monitored. A lookup table is used to determine the association. Cartesian coordinates may be used to determine positions of components and their areas of coverage.

Abstract: A method, article of manufacture, and apparatus for managing a lifecycle of an auditory communication is disclosed. In an embodiment, this comprises receiving an auditory communication with associated data representing identified keywords in the communication and call transport information. A data for a disposition of the communication is determined from a portion of the identified keywords, a portion of the call transport information, or a portion of the policies invoked. The communication is associated with the date(s).

Abstract: A method, article of manufacture, and apparatus for managing a lifecycle of an auditory communication is disclosed. In an embodiment, this comprises receiving an auditory communication with associated data representing identified keywords in the communication and call transport information. A date for a disposition of the communication is determined from a portion of the identified keywords, a portion of the call transport information, or a portion of the policies invoked. The communication is associated with the date(s).

Abstract: A method, article of manufacture, and apparatus for automated processing of an auditory communication is disclosed. In an embodiment, this comprises receiving the auditory communication with call transport information, triggering a first policy based on the data, and selecting, based on the first policy, at least a first lexicon comprising a plurality of keywords. A first portion of the call is compared to the first lexicon to identify keywords matched by the first portion of the call, and a second policy is invoked based on the matched keywords. The action(s) specified by the second policy is taken. Actions may include termination of the call, joining a third party, archiving the call, changing a characteristic of the call, or further processing using another lexicon.

Abstract: A method, article of manufacture, and apparatus for monitoring a location having a plurality of audio sensors and video sensors are disclosed. In an embodiment, this comprises receiving auditory data, comparing a portion of the auditory data to a lexicon comprising a plurality of keywords to determine if there is a match to a keyword from the lexicon, and if a match is found, selecting at least one video sensor to monitor an area to be monitored. Video data from the video sensor is archived with the auditory data and metadata. The video sensor is selected by determining video sensors associated with the areas to be monitored. A lookup table is used to determine the association. Cartesian coordinates may be used to determine positions of components and their areas of coverage.

Abstract: A method, article of manufacture, and apparatus for monitoring data traffic on a network is disclosed. In an embodiment, this includes obtaining intrinsic data from at least a portion of the traffic, obtaining extrinsic data from at least a portion of the traffic, associating the intrinsic data with the extrinsic data, and logging the intrinsic data and extrinsic data. The portion of the traffic from which the intrinsic data and extrinsic data are derived may not be stored, or may be stored in encrypted form.

Abstract: A method, article of manufacture, and apparatus for monitoring data traffic on a network is disclosed. In an embodiment, this includes obtaining intrinsic data from at least a portion of the traffic, obtaining extrinsic data from at least a portion of the traffic, associating the intrinsic data with the extrinsic data, and logging the intrinsic data and extrinsic data. The portion of the traffic from which the intrinsic data and extrinsic data are derived may not be stored, or may be stored in encrypted form.

Abstract: A method, article of manufacture, and apparatus for archiving auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication with keywords identified in the communication, storing the communication on a storage device, and associating the stored communication with data indicating at least one policy invoked by at least one of the identified keywords.

Abstract: A method, article of manufacture, and apparatus for inventory control of items in a location are disclosed. In an embodiment, this comprises a surveillance system comprising a plurality of cameras and at least one display, at least one identification tag, at least one identification tag reader configured to read the identification tag and placed to cover at least a portion of the location, and a computer configured to process information including the identification tag read by the reader. In response to the information, the computer controls a video camera to display an image showing an area around the identification tag. This may be based on a determination of heightened risk, such as when the identification tag is associated with a receipt and is brought back to the location after being removed from the location.

Abstract: A method, article of manufacture, and apparatus for inventory control of items in a location are disclosed. In an embodiment, this comprises an identification tag associated with a transaction authorizing some items to be removed from the location, such as a purchase, an identification tag reader configured to read the identification tag and placed to cover a portion of the location, and a computer configured to process information including the identification tag read by the reader and take action in response, such as issuing an alert. The inventory control system may be further configured to detect when the identification tag is brought back into the location.