Patents by Inventor William Guinn

William Guinn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Component based customer care management
    Patent number: 10600059
    Abstract: A component-based customer care management provides a flexible, modifiable, and customizable data processing system that may be tailored according to a business' needs. The component-based system may be deployed as a software, hardware, or software and hardware enterprise system. The enterprise system may include discrete federated task-based components that interface with a database of information through a data management or integration components. The enterprise system may be modified or updated with modifications to components to realize changing data processing needs. The enterprise system may be maintained, revised, modified, or updated without substantial or significant recoding.
    Type: Grant
    Filed: July 29, 2004
    Date of Patent: March 24, 2020
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS, INC.
    Inventors: Greg Verego, William Guinn, Maxine Campbell, Michael Axford, Kevin Edwards, Craig Hanson
  • Component based customer care management
    Publication number: 20060026011
    Abstract: A component-based customer care management provides a flexible, modifiable, and customizable data processing system that may be tailored according to a business' needs. The component-based system may be deployed as a software, hardware, or software and hardware enterprise system. The enterprise system may include discrete federated task-based components that that interface with a database of information through a data management or integration components. The enterprise system may be modified or updated with modifications to components to realize changing data processing needs. The enterprise system may be maintained, revised, modified, or updated without substantial or significant recoding.
    Type: Application
    Filed: July 29, 2004
    Publication date: February 2, 2006
    Inventors: Greg Verego, William Guinn, Maxine Campbell, Michael Axford, Kevin Edwards, Craig Hanson