Abstract: A personal service computer is provided for the administration and maintenance of communication systems. On the basis of an initialization of a communication exchange between the communication system and the connected personal service computer, communication-associated information are interrogated with the assistance of which--after a selection of an administration job--the provided stack of administration and maintenance instructions is determined in the personal service computer. The administration and maintenance parameters to be inserted are interrogated under the control of the user surface. The administration and maintenance instructions that are provided with administration and maintenance parameters and which form a job stack, are successively transferred to the communication system and a reply information transmitted as a reaction from the communication system is interpreted, evaluated and visualized.

Abstract: For administering and maintaining a greatest variety of communication systems having a greatest variety of configuration levels and function versions, a modularly structured personal service computer can be connected thereto locally or via communication networks. The adaptability to the greatest variety of communication systems is achieved with the assistance of a software concept wherein administration and maintenance instructions that administer and maintain communication systems are generated individually associated to a communication system and under the control of the user surface and are communicated to the respective communication system. The software concept is based on a software structure comprising four program structures that can be modified by removing or adding program modules given the least influencing of the implemented program modules and that substantially enhances the modularity and adaptability of the personal service computer.