Abstract: Fleet vehicles are brought into a service provider to have various services performed. The service provider accesses an automated work authorization system and provides an identification of the service provider, the vehicle, the service to be performed and their associated costs. The system processes the request to determine if the requested service is necessary or appropriate for this specific vehicle based on the current status of the vehicle as well as that vehicle's service history. In addition, the cost of the service is analyzed to determine if it is appropriate. The system can then automatically generate a work authorization and communicate the work authorization to the service provider. If the system is unable to fully process the request, the call can be transferred to a human technical assistant for further processing. All of the information gathered by the system is passed to the technical assistant and automatically populates an interface used by the technical assistant.

Abstract: Fleet vehicles are brought into a service provider to have various services performed. The service provider accesses an automated work authorization system and provides an identification of the service provider, the vehicle, the service to be performed and their associated costs. The system processes the request to determine if the requested service is necessary or appropriate for this specific vehicle based on the current status of the vehicle as well as that vehicle's service history. In addition, the cost of the service is analyzed to determine if it is appropriate. The system can then automatically generate a work authorization and communicate the work authorization to the service provider. If the system is unable to fully process the request, the call can be transferred to a human technical assistant for further processing. All of the information gathered by the system is passed to the technical assistant and automatically populates an interface used by the technical assistant.