Abstract: The invention relates to a method for processing call signalling messages during a communications switch overload condition. The method integral to the invention comprises a dual threshold test, one based on message latency and the other based on queue occupancy. The method begins with the receipt of a plurality of call signalling messages comprising dispensable, indispensable and essential messages. The processing then continues by comparing a new message expected latency with a latency-based threshold. If the new message expected latency compares unfavourably, the queue occupancy is then compared with a queue occupancy based threshold. If this comparison is also unfavourable the call signalling messages are processed based on call type. Using the expected latency as a threshold ensures that no dispensable message has a latency greater than a tunable threshold.