Abstract: A method comprising using at least one hardware processor for: receiving multiple data clusters, each comprising one or more path variations of a process performed with respect to multiple subjects, wherein each of the path variations comprises multiple stages of the process, and wherein at least some of the stages, each comprises one or more parameters; constructing a visualization template representative of the path variations, wherein the visualization template comprises multiple nodes, each node having one or more graphical attributes, wherein each node representative of a corresponding stage; assigning each of the graphical attributes of each of the nodes to a corresponding parameter of the corresponding stage; and visualizing one or more differences between the data clusters by generating at least one instance of the visualization template, the instance being representative of and corresponding to at least two of the data clusters, wherein each of the at least one instance is representative of and corre

Abstract: A method comprising using at least one hardware processor for: receiving multiple data clusters, each comprising one or more path variations of a process performed with respect to multiple subjects, wherein each of the path variations comprises multiple stages of the process, and wherein at least some of the stages, each comprises one or more parameters; constructing a visualization template representative of the path variations, wherein the visualization template comprises multiple nodes, each node having one or more graphical attributes, wherein each node representative of a corresponding stage; assigning each of the graphical attributes of each of the nodes to a corresponding parameter of the corresponding stage; and visualizing one or more differences between the data clusters by generating at least one instance of the visualization template, the instance being representative of and corresponding to at least two of the data clusters, wherein each of the at least one instance is representative of and corre

Abstract: A method for managing communication between a communications center and a party outside the center, which center has a central communications switch which is configured to generate incoming call event indications responsive to incoming calls to the center. The method includes receiving a request from the party for a callback, and establishing an outgoing call to the outside party through the switch, responsive to the request, such that the switch generates an incoming call event indication responsive to the outgoing call.