Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

Abstract: In various embodiments, methods, systems, and non-transitory computer-readable media are disclosed that allow users to specify runtime customizations of documents developed using a desktop integration framework. Workbook metadata is a set of information that describes how a given workbook is integrated with a particular web application. When a workbook is being published, metadata may be written into a local cache in the published workbook as well as a workbook definition file. Metadata management may be handed by a metadata service allowing updates and customization of published workbooks independently of a local cache in the published workbook and the workbook definition file. A workbook composer enables users to customize the metadata and store the customizations using the metadata manager.

Abstract: In various embodiments, methods, systems, and non-transitory computer-readable media are disclosed that allow developers to allow runtime customizations of documents developed using a desktop integration framework. Workbook metadata is a set of information that describes how a given workbook is integrated with a particular web application. When a workbook is being published, metadata may be written into a local cache in the published workbook as well as a workbook definition file. Metadata management may be handed by a metadata service allowing updates and customization of published workbooks independently of a local cache in the published workbook and the workbook definition file.

Abstract: In various embodiments, methods, systems, and non-transitory computer-readable media are disclosed that allow developers to allow runtime customizations of documents developed using a desktop integration framework. Workbook metadata is a set of information that describes how a given workbook is integrated with a particular web application. When a workbook is being published, metadata may be written into a local cache in the published workbook as well as a workbook definition file. Metadata management may be handed by a metadata service allowing updates and customization of published workbooks independently of a local cache in the published workbook and the workbook definition file.

Abstract: In various embodiments, methods, systems, and non-transitory computer-readable media are disclosed that allow users to specify runtime customizations of documents developed using a desktop integration framework. Workbook metadata is a set of information that describes how a given workbook is integrated with a particular web application. When a workbook is being published, metadata may be written into a local cache in the published workbook as well as a workbook definition file. Metadata management may be handed by a metadata service allowing updates and customization of published workbooks independently of a local cache in the published workbook and the workbook definition file. A workbook composer enables users to customize the metadata and store the customizations using the metadata manager.