Abstract: Embodiments of the invention are directed to a computer-implemented method of performing a quality evaluation. The method may include selecting from a plurality of interaction recordings at least one interaction recording according to at least one KPI. The method may include associating a selected interaction recording with a predefined evaluation form, presenting interactions selected for evaluation to an evaluator and performing a predefined action based on a result of the evaluation.

Abstract: Embodiments of the invention are directed to a computer-implemented method of performing a quality evaluation. The method may include selecting from a plurality of interaction recordings at least one interaction recording according to at least one KPI. The method may include associating a selected interaction recording with a predefined evaluation form, presenting interactions selected for evaluation to an evaluator and performing a predefined action based on a result of the evaluation.

Abstract: A system and method for capturing, logging and retrieval of face-to-face interactions characterizing walk-in environments. The system comprising a device for capturing and storing one or more face to face interactions captured in the presence of the parties to the interaction, and a database for storing data and metadata information associated with the face-to-face interactions captured.

Abstract: A method of sharing information between computerized systems in an organization, including, collecting information from multiple computerized systems used by an organization, analyzing the collected information to derive new information based on the collected information, feeding the new information to more than one of the multiple computerized systems, utilizing the new information to affect the function of the computerized system to which it was fed, wherein the collecting and the feeding is performed on more than one type of computer based management systems.

Abstract: A system and methods for capturing, storing and retrieving customer face-to-face frontal interactions characterizing walk-in environments, for the purpose of quality management. The system comprises interaction capture and storage unit, which includes at least one of screen capture, storage and retrieval component or, voice capture, storage and retrieval component or, video capture, storage and retrieval component. The system comprising a set of recording and information gethering technics suitable for Walk-in environments that will enable organizations to record retrieve and evaluate the frontal interactions with their customers.

Abstract: A system and method for capturing, logging and retrieval of face-to-face interactions characterizing walk-in environments. The system comprising a device for capturing and storing one or more face to face interactions captured in the presence of the parties to the interaction, and a database for storing data and metadata information associated with the face-to-face interactions captured.