Abstract: Embodiments relate to multi-dimensional surface-based bid matching. An aspect includes receiving a bid from a first user, the bid comprising a plurality of ranges, wherein each range of the plurality of ranges corresponds to a respective dimension of a plurality of dimensions. Another aspect includes determining a first bid surface in the plurality of dimensions based on the plurality of ranges of the bid of the first user. Another aspect includes modifying the first bid surface based on a match to the bid of the first user, the match comprising a point on a second bid surface corresponding to a bid from a second user. Another aspect includes wherein, if the first user comprises a work requester, the second user comprises a work producer, and if the first user comprises a work producer, the second user comprises a work requester.

Abstract: Embodiments relate to multi-dimensional surface-based bid matching. An aspect includes receiving a bid from a first user, the bid comprising a plurality of ranges, wherein each range of the plurality of ranges corresponds to a respective dimension of a plurality of dimensions. Another aspect includes determining a first bid surface in the plurality of dimensions based on the plurality of ranges of the bid of the first user. Another aspect includes modifying the first bid surface based on a match to the bid of the first user, the match comprising a point on a second bid surface corresponding to a bid from a second user. Another aspect includes wherein, if the first user comprises a work requester, the second user comprises a work producer, and if the first user comprises a work producer, the second user comprises a work requester.

Abstract: Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

Abstract: An embodiment of the invention comprises a real-time collaborative technical support (RTCTS) system that may automatically generate and/or maintain social networks that may be dynamically evolving. The social networks may be based on the output of at least one multi-modal classification algorithm. These outputs may be occurring in real-time.

Abstract: Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.