Patents by Inventor Yuchien Chen

Yuchien Chen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Integrated customer web station for web based call management
    Patent number: 7236486
    Abstract: A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment.
    Type: Grant
    Filed: September 30, 2005
    Date of Patent: June 26, 2007
    Assignee: MCI, LLC
    Inventors: Thomas E. Baker, Susan L. Chaffee, Yuchien Chen, Charles J. Gruber, Howard P. Fishman
  • Integrated customer web station for web based call management
    Publication number: 20060098583
    Abstract: A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment.
    Type: Application
    Filed: September 30, 2005
    Publication date: May 11, 2006
    Applicant: WorldCom, INC.
    Inventors: Thomas Baker, Susan Chaffee, Yuchien Chen, Charles Gruber, Howard Fishman
  • Integrated customer web station for web based call management
    Patent number: 6956845
    Abstract: A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment.
    Type: Grant
    Filed: September 4, 2001
    Date of Patent: October 18, 2005
    Assignee: MCI, Inc.
    Inventors: Thomas E. Baker, Susan L. Chaffee, Yuchien Chen, Charles J. Gruber, Howard P. Fishman
  • Integrated customer web station for web based call management
    Patent number: 6611498
    Abstract: A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment.
    Type: Grant
    Filed: September 24, 1998
    Date of Patent: August 26, 2003
    Assignee: WorldCom, Inc.
    Inventors: Thomas E. Baker, Susan L. Chaffee, Yuchien Chen, Charles J. Gruber, Howard P. Fishman
  • Integrated customer web station for web based call management
    Publication number: 20020054587
    Abstract: A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment.
    Type: Application
    Filed: September 4, 2001
    Publication date: May 9, 2002
    Inventors: Thomas E. Baker, Susan L. Chaffee, Yuchien Chen, Charles J. Gruber, Howard P. Fishman