Abstract: A method for scheduling outbound communications to sales leads based, at least partly, on a model of customer behavior derived from (i) customer data gathered from a plurality of customers that initiated contact with an electronic communications interface, and (ii) time data recording for each of the customers a time or time period at which the customer interacted with the electronic communications interface. The model predicts, for one or more time periods and segments of a population, a likelihood of successfully engaging with a person from the segment of the population. The scheduling includes prioritizing the outbound communications to the sales leads during one or more defined time periods. A method of determining a preferred time to make an outbound communication to a sales lead is based, at least partly, on the model of customer behavior.

Abstract: A method for scheduling outbound communications to sales leads based, at least partly, on a model of customer behaviour derived from (i) customer data gathered from a plurality of customers that initiated contact with an electronic communications interface, and (ii) time data recording for each of the customers a time or time period at which the customer interacted with the electronic communications interface. The model predicts, for one or more time periods and segments of a population, a likelihood of successfully engaging with a person from the segment of the population. The scheduling includes prioritising the outbound communications to the sales leads during one or more defined time periods. Also disclosed is a method of determining a preferred time to make an outbound communication to a sales lead based, at least partly, on the model of customer behaviour.

Abstract: A method for scheduling outbound communications to sales leads based, at least partly, on a model of customer behavior derived from (i) customer data gathered from a plurality of customers that initiated contact with an electronic communications interface, and (ii) time data recording for each of the customers a time or time period at which the customer interacted with the electronic communications interface. The model predicts, for one or more time periods and segments of a population, a likelihood of successfully engaging with a person from the segment of the population. The scheduling includes prioritizing the outbound communications to the sales leads during one or more defined time periods.

Abstract: A computer implemented method is described. The method includes storing historic consultant performance data describing historical interactions between consultants and leads, together with information relating to skill, areas relevant to those historical interactions, and generating windowed performance data describing performance of the consultants in respect of the skill areas within a defined window. The method further includes determining the suitability of a particular consultant to be allocated to new leads involving a particular skill area based on at least the historic consultant performance data for interactions involving the particular consultant and the particular skill area and the windowed performance data of the particular consultant in respect of the particular skill area.

Abstract: A method for scheduling outbound communications to sales leads based, at least partly, on a model of customer behaviour derived from (i) customer data gathered from a plurality of customers that initiated contact with an electronic communications interface, and (ii) time data recording for each of the customers a time or time period at which the customer interacted with the electronic communications interface. The model predicts, for one or more time periods and segments of a population, a likelihood of successfully engaging with a person from the segment of the population. The scheduling includes prioritising the outbound communications to the sales leads during one or more defined time periods.