Abstract: Disclosed is a customization platform for service quality evaluation product, comprising an account management module generating a registration interface and a product creation interface for guiding a user to register and log in to customize a service quality evaluation product; an access mode configuration module generating a product access mode configuration interface for guiding user to configure an access mode for the service quality evaluation product; a voice transcription configuration module generating an industry type selection interface for guiding user to select an industry type and a corresponding voice recognition model for pre-training according to the industry type, the pre-trained voice recognition model converting an input audio file to text content; and a semantic analysis configuration module generating an evaluation information configuration interface for guiding user to input the evaluation information to perform service quality scoring according to the text content and the evaluation inf