Abstract: Individual users may log into the same online game from multiple different social networking platforms. The disclosed technology provides a way to unite users' accounts such that users that have logged into the online game from different social networking platforms can have their progress in the online game preserved regardless of which social networking platforms the user logged in from. Business intelligence about differences in the user's value when logging in from the different social networking platforms can be determined and incentivizing actions can be performed on the social networking platforms based on the business intelligence.

Abstract: Individual users may log into the same online game from multiple different social networking platforms. The disclosed technology provides a way to unite users' accounts such that users that have logged into the online game from different social networking platforms can have their progress in the online game preserved regardless of which social networking platforms the user logged in from. Business intelligence about differences in the user's value when logging in from the different social networking platforms can be determined and incentivizing actions can be performed on the social networking platforms based on the business intelligence.

Abstract: A collaboration workspace for multi-party resolution is presented that monitors activity and presence to improve communication and enhance the ability of service providers and users to work together to resolve issues concerning a user request or trouble ticket. Depending on the status of the user and service provider (e.g., offline, active, busy, etc.), the communication window provides communication in an E-mail or instant-messaging format.