Abstract: Systems and methods of monitoring activity are provided. Activity at a subscriber location is determined using data which is accessible to a provider of a product or service to track the provision of the product or service to a subscriber at the subscriber location. The product or service may be provided to subscriber premises, such as utility products provided to a subscriber's home or office, or to equipment such as a mobile telephone which is associated with the subscriber.

Abstract: A method and apparatus for assessing a communications' network adherence to Service Level Agreements (SLAs) is presented. The apparatus includes a arrival curve parameter derivation and arrival curve parameter reporting means. A arrival curve parameter generator may be implemented either in hardware for a predefined response in fitting arrival curves to cumulative content arrival variations, or in software for flexibility in the content traffic considered for assessment. The arrival curve generator may be associated with a physical port, a line card, or a network node. Arrival curve parameters defining arrival curves are employed by a Network Management System (NMS) in conjunction with communications network node and communications network service curves in performing SLA conformance assessments.