Call Management Through A Hands Free Communication Device
A hands free communication device (2), such as a headset, adapted to be simultaneously connected to a first telecommunication device (2) and a second telecommunication device (3). The hands free communication device (2) is adapted to send a call status signal to the first telecommunication device (3) upon reception of a corresponding call status signal from the second telecommunication device (4) and to send a call status signal to the second telecommunication device (4) upon reception of a corresponding call status signal from the first telecommunication device (3). The invention also relates to a system implementing such a hands free device (2) and a method using such a system.
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The invention relates to a hands free communication device adapted to be simultaneously connected to a first telecommunication device and a second telecommunication device. The invention also relates to a system comprising such a hands free communication device and a method of remote controlling a telecommunication device by means of another telecommunication device in a communication system.
BACKGROUND ARTToday, many people all over the world use several different telecommunication devices such as PSTN desktop phones, IP desktop phones, PC softphones and mobile phones etc. Especially smart phones and IP telephony (IP desk phones and PC softphones) have become popular the recent years. Smart phones are advantageous as the user can move around while having a conversation with other call participants. PSTN and IP telephony is advantageous as it often provides telephony at low rates and good audio quality.
Mobile phones, smart phones, tablet computers or the like are often wirelessly connected to hands free communication devices such as headsets, speakerphones, wireless speakers etc. in order to transfer the audio to and from a hands free communication device, which is more convenient to use in the actual situation. F. ex. a user may use a headset or an in-car speakerphone while driving, as the hands are free for driving. Another example includes connecting a smart phone to a wireless speaker in order to share music with other persons. It is also an advantage to connect a wireless speaker to a tablet computer or laptop computer as the built in loudspeaker of these devices normally has a poor sound quality.
Often a user is in a scenario where he is using a headset and has several telecommunication devices within reach, and it may be confusing to switch between different user interfaces.
A hands free communication device according to the preamble of claim 1 is known from EP 2248271 B1.
DISCLOSURE OF INVENTIONThe object of the invention is to provide a hands free communication device with improved functionality. The hands free communication device is according to the invention adapted to send a call status signal to the first telecommunication device upon reception of a corresponding call status signal from the second telecommunication device and to send a call status signal to the second telecommunication device upon reception of a corresponding call status signal from the first telecommunication device. Thus, the user using the hands free device may by means of the first telecommunication device be informed about call status on the second telecommunication device and vice versa. This may be advantageous, if for example only one of the telecommunication devices is within visible, audible or other kind of “sensory” reach. It is advantageous to exchange the call status via the hands free device, as the telecommunication devices may already be connected to this for exerting hands free communication.
The hands free communication device may be adapted to be wirelessly connected by means of a first radio link to the first telecommunication device and by means of a second radio link to the second telecommunication device. The radio links may be according to the Bluetooth standard, DECT standard, IEEE 802.11 standard or other radio standards.
According to a preferred embodiment, the hands free device is a headset comprising a speaker, a microphone and attachment means.
Alternatively, the hands free device could be a speakerphone or conferencing device comprising a microphone and a speaker.
The hands free communication device may be adapted to send remote control commands to the first telecommunication device upon reception of corresponding remote control signals from the second telecommunication device and to send remote control signals to the second telecommunication device upon reception of corresponding remote control signals from the first telecommunication device. Thus, a user may control the first telecommunication device via the user interface of the second telecommunication device and vice versa.
The remote control signals may comprise instructions to accept an incoming call. Thus, a user may accept an incoming call on f. ex. a softphone by means of the user interface of f. ex. a smart phone and converse via headset or speakerphone connected to both.
The remote control signals may also comprise instructions to make an outgoing call. Thus, the user may by means of f. ex. a smart phone select a contact and making a call on f. ex. a softphone on a computer.
I addition, the user may select, which call is routed to the hands free device, if there are simultaneous calls on both telecommunication devices. Also, the user may put a first call on hold, while a second call is answered.
The invention also relates to a communication system comprising such a hands free device, a first telecommunication device, and a second telecommunication device.
According to an embodiment, the first telecommunication device comprises a first display and the second telecommunication device comprises a second display.
The user may by means of the first display be able to select a contact stored on the second telecommunication device. Thus, the user may select f. ex. a Lync® contact or Skype® contact on a PC by scrolling the display of a smart phone. This may require a continuous updating or synchronization between the two telecommunication devices.
According to an embodiment, the user may be able to initiate a call on the second telecommunication device by directly selecting the contact on the second telecommunication device without forwarding the contact details such as phone number from the first telecommunication device to the second telecommunication device. Thus, the first telecommunication device may act like a pure remote control sending only simple commands.
According to an embodiment, a graphical user interface widget on the first display is replicated on the second display. Thus, the user may experience a uniform graphical interface on both telecommunication devices.
The first telecommunication device may be a smart phone and the second telecommunication device may be a computer with a softphone.
Presence status, such as in a mobile phone call, in a soft phone call, in a meeting etc. may be exchanged between the two telecommunication devices.
The invention also relates to a method of remote controlling a telecommunication device by means of another telecommunication device in a communication system mention above, which method includes a first step wherein an incoming call on the first telecommunication device is accepted by sending a call accept command from the second telecommunication device to the hands free communication device, which in turn sends a call accept command to the first telecommunication device, which method includes a second step wherein an incoming call on the second telecommunication device is accepted by sending a call accept command from the first telecommunication device to the hands free communication device, which in turn sends a call accept command to the second telecommunication device.
The invention is explained in detail below with reference to the drawing illustrating a preferred embodiment of the invention and in which
The following reference signs are used in the figures and the following detailed description of the preferred embodiment.
A mobile application or “app” is installed on the smart phone 3. The computer 4 is connected to the Internet and a softphone (IP telephony software) is installed on it, whereby the computer 4 can be regarded as a telecommunication device. An app corresponding to the mobile app on the smart phone is installed on the laptop computer 4. The headset 2 is adapted or programmed to cooperate with these apps, whereby the smart phone 3 and the computer 4 can communicate with each other through the headset 2. The apps and the headset 2 make it possible to replicate call status between the smart phone 3 and the computer 4. Thus, it is possible to see on the smart phone display 5, whether there is an active call, an outgoing call, an incoming call etc. on the softphone on the computer 4. In addition, it is possible to see on a GUI (Graphical User Interface) widget on the computer display 6 whether there is an active call, an outgoing call, an incoming call etc. on the smart phone 3. Furthermore, it is possible to manage calls on the computer 4 by means of the user interface of the smart phone 3 and to manage calls on the smart phone 3 by means of the user interface of the computer 4.
The smart phone display 5 shows a similar GUI widget with corresponding text fields 14, 15 and soft buttons 16, 17. Thus, the user may also accept an incoming call on the computer softphone by touching the button 16 on the touch screen display 5 on the smartphone 4. This is possible, as the smart phone sends an “accept call” command to the headset 2, which in turn send an “accept call” command to the computer 4. This possibility is practical in a situation, where a user is not in front of his computer 4, but wearing his headset 2, which is connected to the computer 4 by the Bluetooth link 8, and is having his smart phone 3 in his pocket or hand. In this situation, he can see, who is calling on the smart phone's display 5, and accept the call if he wishes.
The opposite scenario is also possible. The user may be sitting in front of his computer 4, while there is an incoming call on his smart phone 3, which he has left in a pocket of his coat hanging in the other end of the office. The user can see on the computer display 6, that there is an incoming call on the smart phone 3 from a given person. If he wishes to accept the call, he activates the “Accept” button 16 on the computer display 6, whereby the computer 6 sends an “accept call” command to the headset 2, which in turn sends an “accept call” command to the smart phone 3. If he wishes to ignore the call, he may do this by activating the “ignore” button 17 on the computer display 12. In this case, the computer sends an “ignore call” command to the headset 2, which in turn sends an “ignore call” command to the smart phone 3. Thus, the call may be ignored quickly, whereby eventual disturbance of other people in the office may be minimized.
The apps may also be used to replicate presence status of the user and contacts in the communication software between the communication devices 3, 4.
Other commands, such as “volume up”, “volume down”, “mute” may be exchanged between the telecommunication devices 3, 4 through the hands free device 2.
The headset 2 and the telecommunication devices 3, 4 may be set to auto-connect when they are within range, which will ease the overall call handling.
The headset 2 shown here is a monaural headset with an ear hook 11 for attaching it to the users ear. However, other kinds of headsets could be contemplated, such as a duo headset with headband, neckband or other attachment means.
In most cases, a user would converse by using the headset. However, it is not precluded that the user may converse with another call participant of a softphone call via the microphone and speaker of the smart phone. However, this requires that the headset is able to handle two simultaneously open audio links.
Also, other hands free communication devices such as speakerphones could be utilised in place of a headset.
The invention could also be utilized with other telecommunication devices than shown here, and two similar or even identical telecommunication devices could be used in one system. Thus, the following combinations are covered by the invention: a Bluetooth headset connected to two smart phones; a speakerphone (conferencing device) connected to a PSTN desk phone and a mobile phone; a headset with a wired connection to an IP desk phone and wirelessly connected to tablet computer (with a softphone); and a speaker phone connected to a laptop computer and a tablet computer.
It is also possible, that the hands free device is connected to more than two telecommunication devices. F. ex it could be contemplated that a headset is simultaneously connected to desk top computer with Microsoft Lync®, a tablet PC with Skype® and a smart phone. If the user is in a call on the smart phone, the presence status information on Lync® and Skype® could be updated, so other users of these systems can see that the user is in a mobile call.
Claims
1-15. (canceled)
16. A hands free communication device adapted to be simultaneously connected to a first telecommunication device and a second telecommunication device (4), wherein the hands free communication device is adapted to send remote control commands to the first telecommunication device upon reception of corresponding remote control signals from the second telecommunication device, and wherein the remote control signals (may) comprise instructions to accept an incoming call.
17. A hands free communication device according to claim 16, wherein the hands free communication device is adapted to send remote control signals to the second telecommunication device upon reception of corresponding remote control signals from the first telecommunication device.
18. A hands free communication device according to claim 17, wherein the remote control signals send to the second telecommunication device may comprise instructions to accept an incoming call.
19. A hands free communication device according to claim 16, wherein the remote control signals may comprise instructions to make an outgoing call.
20. A hands free communication device, according to claim 16, wherein the hands free communication device is adapted to send a call status signal to the first telecommunication device upon reception of a corresponding call status signal from the second telecommunication device and/or to send a call status signal to the second telecommunication device upon reception of a corresponding call status signal from the first telecommunication device.
21. A hands free communication device according to claim 16, which is adapted to be wirelessly connected by means of a first radio link to the first telecommunication device and by means of a second radio link to the second telecommunication device.
22. A hands free communication device according to claim 21, wherein the first radio link and the second radio link are following the Bluetooth® standard.
23. A hands free communication device according to claim 16 being a headset comprising a speaker, a microphone and attachment means.
24. A communication system comprising:
- a hands free communication device according to claim 16,
- a first telecommunication device, and
- a second telecommunication device.
25. A communication system according to claim 24, wherein the first telecommunication device comprises a first display and the second telecommunication device comprises a second display.
26. A communication system according to claim 25, wherein the user by means of the first display is able to select a contact stored on the second telecommunication device.
27. A communication system according to claim 26, wherein the user can initiate a call on the second telecommunication device by directly selecting the contact on the second telecommunication device without forwarding the contact details such as phone number from the first telecommunication device to the second telecommunication device.
28. A communication system according to claim 25, wherein a graphical user interface widget on the first display is replicated on the second display.
29. A communication system according to claim 25, wherein the first telecommunication device is a smart phone and the second telecommunication device is a computer with a softphone.
30. A communication system according to claim 24, wherein presence status, such as in a mobile phone call, in a soft phone call, in a meeting etc., may be exchanged between the first telecommunication device and the second telecommunication device.
31. A method of remote controlling a telecommunication device by means of another telecommunication device in a communication system according to claim 24, which method includes a first step wherein
- an incoming call on the first telecommunication device is accepted by sending a call accept command from the second telecommunication device to the hands free communication device, which in turn sends a call accept command to the first telecommunication device, which method includes a second step wherein an incoming call on the second telecommunication device is accepted by sending a call accept command from the first telecommunication device to the hands free communication device, which in turn sends a call accept command to the second telecommunication device.
Type: Application
Filed: Jan 16, 2013
Publication Date: Jul 18, 2013
Applicant: GN NETCOM A/S (Ballerup)
Inventor: GN Netcom A/S (Ballerup)
Application Number: 13/742,517
International Classification: H04M 1/60 (20060101);
