Abstract: Methods and systems for preventing vehicle theft. A video stream of a parking area wherein a vehicle is parked can be captured, the video stream provided by a theft notification service to which the vehicle is pre-registered. The vehicle in the video stream can be identified. The video stream is then analyzed to detect motion with respect to the vehicle. An alert can then be generated if motion is detected.

Abstract: Methods for audio/video (A/V) recording and communication devices including a camera, are provided. One such method comprises determining that a parcel has been left within an area about the A/V recording and communication device, determining that the parcel has been removed from the area about the A/V recording and communication device, determining whether removal of the parcel from the area about the A/V recording and communication device was authorized, and when the removal of the parcel from the area about the A/V recording and communication device is determined to have been unauthorized, generating an alert.

Abstract: A method of the device for reducing false alarm notification to call center comprises receiving a triggered abnormal status notification by a user's device and having a user to assist processing information of the notification or filtering false alarms before the notification is transmitted to/processed by a call center. The filtering of the false alarms can be achieved by using a dismiss button on a touchscreen, receiving a user's voice command, and/or verifying the user's identity and permission level using one or more biometric identifiers.

Abstract: A system and method for a distributed earthquake analysis and reporting system are provided. The system includes a facility control system at a facility that obtains earthquake information sent from one or more seismic sensors, and sends the earthquake information over a network directly or indirectly to other facility control systems. The facilities which include the facility control systems can be owned/operated by different business organizations or by the same organization, in examples. The facility control system at each facility responds to received earthquake information from the other facility control systems by configuring building systems such as public address systems to warn building occupants, industrial machine controllers to stop machinery, and elevator controllers to stop elevators at a nearest floor and open its doors, in examples.

Abstract: Measurements can be obtained from sensors to determine a state of a device. The state can be used to determine whether to provide an alert. For example, after a first alert is provided, it can be determined that the device is not accessible to the user based on the determined state, and a second alert can be suppressed at a specified time after providing the first alert. The sensor measurements can be monitored after suppressing the second alert, and a state engine can detect a change in a state based on subsequent sensor measurements. If the state change indicates that the device is accessible to the user the second alert can be provided to the user. Alerts can be dismissed based on a change in state. A first device can coordinate alerts sent to or to be provided by a second device by suppressing or dismissing such alerts.

Abstract: This disclosure relates to the analysis of data generated by one or more connected systems and devices. Operational data obtained by one or more connected devices and/or systems, such as a connected thermostat and/or wind turbine system, may be used to detect and/or predict impending failures and/or suboptimal performance. By detecting and/or predicting anomalous system and device performance, various actions may be taken to improve system and device performance and mitigate failure conditions.

Abstract: A method and computerized system is disclosed for managing the underwriting, quoting and binding an insurance policy with regard to the technology used to militate against the financial consequences of property losses. The invention utilizes a classifier for categorizing and weighing risk, composed of data representing in an identified building, a first unmitigated insurance risk and a second insurance risk, based upon the use of certain technology. A plurality of such weights are summed such that the weights generate a minimized risk for a building structure under consideration. combinations of technologies, employed in existing building structures to a classification, which then permits an underwriter to establish a premium. In another aspect of the invention data structures representing the quantification of risk reduction attendant a given technology or product are chained into a plurality of decision trees that process a construction phase and a pruning phase.

Abstract: Location based security rules are provided for preventing unauthorized access to a device, application, system, content, and/or network, etc. The location-based security rules enable a user, computing device, system, etc. to access the requested item or information when the user provides proper identification information. The proper identification information is based in part on the location of the user and/or the user's access request.

Abstract: This disclosure discloses an obstacle locating method and apparatus, which pertain to the field of locating technology. The obstacle locating method includes: acquiring a location of a locating device when an obstacle is found; adding the location and an identification of an indoor map corresponding to the location into location information; and sending the location information to a mobile device, where the location information triggers the mobile device to mark and display the location on an indoor map having the identification.

Abstract: An approach for influencing demand response event performance through a variable incentive signal. Automated demand response programs may achieve an energy demand reduction by signaling participating consumers to curtail energy usage for a certain period of time, referred to as an “event”. Customers may be free to “opt-out” and withdraw their participation from DR events, on a per-event basis. When a participant opts out, the quantity of energy savings of the event may be reduced. Participating customers may be sent a message offering an incentive to tolerate an ongoing DR event. As the event progresses, the DR operator may dynamically monitor and modulate the rate of opt-outs. The present approach may be different in that instead of modulating the number of participants that are included in the event, it may modulate an incentive signal to keep already-included participants from opting out.

Abstract: A system for automatically disarming an intrusion detection system, the intrusion detection system protecting a premises and having an armed state and a disarmed state of operation, including an intrusion detection system state of operation ascertainer operable, responsive to receiving an indication of detection of an intrusion, for ascertaining whether the intrusion detection system is in the armed state; a registered mobile communicator proximity detector communicating with the intrusion detection system state of operation ascertainer and operable, responsive to ascertaining that the intrusion detection system is in the armed state of operation, for ascertaining whether at least registered mobile communicator is in a vicinity of the premises; and an automatic intrusion detection system disarmer communicating with the registered mobile communicator proximity detector and operable, responsive to the ascertaining that at least one registered mobile communicator is in the vicinity of the premises, for automatic

Abstract: Methods and apparatus for controlling a home alarm and supporting various control functions including STB recording functions are described. In some embodiments, e.g., where the STB is a DOCSIS capable device, communications between the control panel and STB is through a gateway and/or server which allow the IP based control panel to interact with the STB via a communications network and other devices located external to the customer premise where the control panel is located. In embodiments where the STB supports IP capability, communication between the control panel and STB is via a home network. In some embodiments upon selecting an alarm activation option a user is provided an opportunity to select at least one of: recordings, which are scheduled for deletion, to be preserved, or suggestions for programs for recording. Upon alarm deactivation, a list of new recordings made in user's absence and a missed call log is presented.

Abstract: A system for facilitating smoke detector performance analysis including a server configured to receive operational data from an alarm panel and to perform analytics using the operational data, wherein the operational data is associated with at least one smoke detector that is operatively connected to the alarm panel.

Abstract: An emergency method, system, and non-transitory computer readable medium include a detection device configured to detect an emergency situation and switch a first device to emergency mode, an emergency mode device configured to gather information regarding the emergency situation while the first device is in emergency mode, and an actuation and discovery device configured to discover a second device in a vicinity of the first device and actuate the second device to perform an action based on the emergency situation detected by the detection device.

Abstract: Methods and systems, including computer programs encoded on computer storage media, for reducing the likelihood of signaling failover in an alarm system, the method including identifying alarm events detected at monitored properties by monitoring systems that are located at the monitored properties; tracking the ability of a primary application infrastructure to transmit, to a central monitoring station server, the alarm events; detecting disruption in the ability of the primary application infrastructure to transmit the alarm events to the central monitoring station server; based on the detected disruption, enabling a signal transmission switch that switches a path for alarm events from the primary application infrastructure to a secondary application infrastructure, the secondary application infrastructure being an infrastructure operated by a cloud service provider; and based on enablement of the transmission switch, transmitting, by the secondary application infrastructure, at least one alarm event to the

Abstract: Disclosed are vehicle communications networks for adapting user information using crowd-sensed contextual data, computer-executable instructions for provisioning such content/information, and vehicles equipped with a telematics system for adapting driver information using contextual data from vehicle participatory sensing systems. A disclosed method for provisioning information to occupants of a motor vehicle includes determining trip characteristics, including vehicle and driver data, for a current trip of the vehicle, and determining trip characteristics for previous trips that correspond to the current trip. The vehicle's communications system receives, over a distributed computer network from a vehicle participatory sensing system aggregating data from participative vehicles, operational data for the current trip as sensed by the participative vehicles.

Abstract: The present disclosure described herein, a wireless motion monitoring system and method. The motion detection device may comprise at least two sensors, a microprocessor and a memory unit. The motion detection device comprises retrieving a first motion data and a second motion data, filtering noise data, transmitting the filtered motion data to a data processing device, calculating steady-state values and transmitting the steady-state values to the data processing device.

Abstract: An electronic monitoring system is described that receives data from a particular monitoring system, receives data from multiple other monitoring systems, analyzes data received from the particular monitoring system irrespective of data received from the multiple other monitoring systems, based on the analysis, determines whether one or more events occur at the particular environment, and in response to determining that a particular event occurs at the particular environment, evaluates the particular event against a set of rules, selects, based on the evaluation results, a particular subset of the multiple other monitoring systems to serve as a cooperative monitoring network, assesses data received from the particular monitoring system with data received from the particular subset of the multiple other monitoring systems, based on the assessment, tracks, in connection with the particular event, events detected by the particular subset of the multiple other monitoring systems, and handles the particular event

Abstract: A system for controlling a remotely controlled equipment. The system includes an operator station with a main operating device which is operated by an operator to provide a main operating device signal, an operator station controller, and a confirmation operating device which is operated by the operator to provide a confirmation operating device signal. An equipment controller is connected to the operator station controller. A first gate is connected to the equipment controller. The first gate enables an operation of the remotely controlled equipment. A critical action controller receives the confirmation operating device signal. A second gate is connected to the critical action controller. The second gate enables the operation of the remotely controlled equipment.

Abstract: A control circuit for a resistive film touch panel is provided. The control circuit comprises a first pin through a fifth pin. An A/D converter circuit is capable of selecting at least one from among the first pin through the fourth pin, and of converting the voltage at at least the one pin thus selected into a digital value. A bias circuit is capable of selectively generating a combination of electrical states including a first predetermined voltage state, a second predetermined voltage state, and a high-impedance state. A logic circuit processes an output signal of the A/D converter circuit.

Abstract: An example apparatus for detecting loudspeaker faults includes a switch detector to detect that a loudspeaker fault detection switch is enabled. The apparatus also includes an audio receiver to receive an echo energy threshold and audio from a microphone in a test area. The apparatus further includes an audio analyzer to detect that the echo energy threshold is not exceeded by an acoustic echo in the captured audio. The apparatus includes a fault generator to generate a loudspeaker fault in response to detecting the acoustic echo does not exceed the echo energy threshold.

Abstract: An unsupervised behavior learning system and method for predicting anomalies in a distributed computing infrastructure. The distributed computing infrastructure includes a plurality of computer machines. The system includes a first computer machine and a second computer machine. The second computer machine is configured to generate a model of normal and anomalous behavior of the first computer machine, where the model is based on unlabeled training data. The second computer machine is also configured to acquire real-time data of system level metrics of the first machine; determine whether the real-time data is normal or anomalous based on a comparison of the real-time data to the model; and predict a future failure of the first computer machine based on multiple consecutive comparisons of the real-time data to the model.

Abstract: A dynamic integrated security system having a user interface with a display connected to the processor. A plurality of security devices may be situated in a geographical area. A security perimeter may be placed around a high profile entity initiated by a threat level having a predetermined magnitude. The security perimeter may be a geo-fence that encompasses a geo area around the high profile entity. The geo area may encompass one or more security devices. The one or more security devices in the geo area may be connected to the processor. The geo area may move and stay with the high profile entity upon a change of geographic position of the high profile entity. The one or more security devices within the geo area may be monitored and controlled for reducing or preventing effects of the threat level against the high profile entity.

Abstract: An unmanned aerial vehicle is described and includes a computer carried by the unmanned aerial vehicle to control flight of the unmanned aerial vehicle and at least one sensor. The unmanned aerial vehicle is caused to fly to a specific location within a facility, where the unmanned aerial vehicle enters a hover mode, where the unmanned aerial vehicle remains in a substantially fixed location hovering over the specific location within the facility and sends raw or processing results of sensor data from the sensor to a remote server system.

Abstract: Some embodiments are directed to a lockdown apparatus for facilitating initiation of lockdown procedures at a facility. The lockdown apparatus can include an actuator configured to transmit a lockdown initiation signal upon being actuated. The actuator can be configured to be recognizably distinguishable from a fire alarm actuator. The lockdown apparatus can also include a lockdown communicator configured to produce a lockdown communication for communicating initiation of lockdown procedures to the facility occupants and individuals not disposed proximate the facility upon transmission of the lockdown initiation signal, the lockdown communication being recognizably distinguishable from the fire alarm communication. The lockdown communicator can also include a vibrator that creates vibrations of sufficient strength to be perceivable by facility occupants upon transmission of the lockdown initiation signal.

Abstract: The present disclosure relates to methods and devices in clustered alarm scenarios. More particularly the disclosure pertains to methods and arrangements for detecting several messages of a preconfigured message type, arriving sequentially in time. This disclosure proposes a method, performed in a radio network node, of detecting several messages of a preconfigured message type. The method comprises detecting SI a first message of the preconfigured message type, the first message being associated with an event. The method further comprises reconfiguring S3, in the radio network node, in response to the detection, at least one radio setting related to detecting further messages of the preconfigured message type and monitoring S4 a radio spectrum for further messages of the preconfigured message type using the reconfigured radio settings.

Abstract: A method at an electronic device includes: displaying a camera history timeline, including: displaying a chronologically ordered sequence of event identifiers, each event identifier corresponding to a respective camera event, each respective camera event associated with one or more respective alert events; and displaying, for a respective event identifier, one or more alert event indicators, each of the alert event indicators corresponding to an alert event associated with the camera event corresponding to the respective event identifier, each of the alert event indicators displayed with a visually distinctive display characteristic associated with a corresponding alert event.

Abstract: A security system includes a camera that captures an image of a monitoring area, a recorder that stores the captured image which is captured by the camera, a sensor that detects a matter in the monitoring area, a video monitoring and display device that causes a monitor to display the captured image of the monitoring area from the camera or the recorder, and a BLE reception device that detects a signal from a BLE transmission terminal which is installed or maintained by a guard who patrols the monitoring area. In a case where the matter is detected in the monitoring area, the video monitoring and display device extracts the captured images of the suspect or the guard, chronologically arranges the captured images, and displays the captured images on the monitor.

Abstract: The invention comprises music and information delivery systems and methods. One system comprises a portable communication device configured to receive a piece of music from an audio source and transmit the piece of music via a first communication medium to a host computer. The host computer is configured to receive the piece of music from the portable communication device and search a storage medium to identify and access the piece of music from the storage medium. The host computer is configured to transmit the piece of music via a second communication medium to one or more reception units that are configured to receive the piece of music from the host computer via the second communication medium.

Abstract: Methods, systems, and products notify of alarms associated with security systems. An alarm is detected by an alarm controller, and an alarm message is sent to notify of the alarm. The alarm message identifies a unique network address assigned to the alarm controller. The alarm controller then receives a Voice-over Internet Protocol call to the unique network address to verify the alarm.

Abstract: A wearable electronic device includes a composite band, a touch-sensor display, a skin sensor, and a course of electrical conductors. The composite band forms a loop having two or more rigid segments and a flexible segment coupled between the rigid segments. The touch-sensor display is arranged in a first of the rigid segments, and a skin sensor is arranged in a second of the rigid segments. The course of electrical conductors runs between the first and second rigid segments, inside the flexible segment.

Abstract: Methods, systems, computer-readable media, and apparatuses for processing alarm signals are presented. In some embodiments, a mobile device may be registered with a security system that is installed at a premises. Subsequently, an alarm trigger associated with the security system may be received. Based on receiving the alarm trigger, the location of the mobile device may be determined. A response to the alarm trigger then may be determined based on the location of the mobile device.

Abstract: In an A/V recording and communication device, the power configuration of the device is considered when determining a setting for a keep-alive interval of the device. If the device is connected to a reliable and continuous source of power, such as AC mains, then the keep-alive interval may be set to a very short duration, thereby reducing or eliminating any latency that the user might experience when attempting to remotely access the camera of the device. By contrast, if the device relies solely on a rechargeable battery for power, then the keep-alive interval may be set to a longer duration, thereby reducing the rate at which the rechargeable battery will be discharged. And, if the device is connected to an intermittent source of power, such as a solar panel, then the keep-alive interval may be set to a moderate duration to balance the competing interests of reducing latency and conserving battery life.

Abstract: A patrol-type preventive inspection system is provided for an inspection personnel to perform a patrol-type inspections upon a plurality of electromechanical devices located along a patrol path. In the patrol-type preventive inspection system, a portable inspection-device kit and a portable communication device are carried by the inspection personnel to a to-be-inspected position of a to-be-inspected electromechanical device out of the electromechanical devices along the patrol path, so as to perform a patrol-type inspection upon the to-be-inspected electromechanical device for obtaining at least one inspection data. When the inspection data complies with at least one preventive inspection standard, the portable communication device is provided for the inspection user to perform an interactive operation to generate a real rapid-screening result, further to generate a preliminary treatment suggestion, and to re-plan the patrol path.

Abstract: Concepts and technologies are disclosed herein for limiting service availability when a sensor device is non-operational due to a noise floor change. According to one aspect of the concepts and technologies disclosed herein, a connected home system includes a controller device configured to monitor a plurality of sensor devices deployed within a premises, and a sensor device of the plurality of sensor devices. The sensor device can monitor radio frequency (“RF”) noise in a radio environment associated with the premises. The radio environment is associated with an RF noise floor. The sensor device can determine whether the radio frequency noise exceeds a noise threshold. In response to determining that the RF noise exceeds the noise threshold, the sensor device can cause the controller device to exclude the sensor device from being monitored by the controller device until the RF noise returns to below the noise threshold.

Abstract: A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.

Abstract: In an intelligent monitoring system, a wireless signal processing device transmits a wireless signal toward a first target object in a monitored area, receives a wireless status signal, and generates a monitoring signal corresponding to the first target object according to the wireless status signal. In addition, at least one signal-relaying device receives a back scattering signal, which is reflected from the first target object in response to the wireless signal, transfers the back scattering signal into the wireless status signal, and transmits the wireless status signal to the wireless signal processing device. The signal-relaying device includes a power supply device for supplying power for operations of the signal-relaying device, and the signal-relaying device is disposed in the monitored area between the first target object and the wireless signal processing device.

Abstract: Reducing nuisance notifications from building automation systems is described herein. One device includes a memory, and a processor configured to execute executable instructions stored in the memory to receive a notification of an alarm from a building automation system, compare attributes of the alarm to attributes of alarms included in a database of suppressed alarms, refrain from transmitting a notification of the alarm to a mobile device in response to the attributes of the alarm matching attributes of any of the alarms in the database, and transmit a notification of the alarm to a mobile device in response to the attributes of the alarm not matching the attributes of any of the alarms in the database.

Abstract: Provided is a sensor network system including sensor master devices (15A to 15D) which receive detection information obtained by sensors (11A to 11F) through wireless communication, a data server (17) which acquires the detection information from the sensor master devices (15A to 15D) through power line communication, and notification devices (13A, 13B) which receive notification information from the data server (17) to perform notification, in which the sensor master devices (15A to 15D) are connected to the sensors (11A to 11F) and the notification devices (13A, 13B), and the data server (17) determines an object to be notified in accordance with, for example, a detection position which is detection information for at least one of an object to be notified and notification contents, on the basis of the acquired detection information.

Abstract: An automation system may include a control panel monitoring one more automation system components. When an event is detected at an automation system component, the control panel may automatically access a local or remote data source and identify procedures to be implemented in response to the event. The procedures may include follow-up actions and procedures specific to a particular dealer of the automation system. Dealer-specific procedures may then be displayed or otherwise communicated by the control panel to alert the user of what actions to take or to expect.

Abstract: In one or more embodiments, one or more systems, methods, and/or processes may determine, via a first switch, that a signal from an embedded controller has not been received; may determine if a second switch is actuated by a user; if the second switch is actuated, may display first information that indicates that power from the at least one of an external power source and a battery power source is received; may determine, via a third switch, if the at least one of the external power source and the battery power source includes the external power source; and if the at least one of the external power source and the battery power source includes the external power source, may display second information that indicates the at least one of the external power source and the battery power source includes the external power source.

Abstract: A communication system provides remote care taking of a first user to be cared for by a plurality of second users. The system has a first mobile communication terminal configured for use by the first user to be cared for, and a plurality of second mobile communication terminals for use by the second users. Each second mobile communication terminal is configured to let the respective second user act as a member of a first recipient layer or a member of a second recipient layer. The first mobile communication terminal is configured to allow the first user to select a first element in a user interface of the first mobile communication terminal to cause sending of a first type of remote care taking request message intended for second users being members of the first recipient layer, the first type of request message pertaining to remote care taking of the first user.

Abstract: An enhanced broadcast data service with reports locations of traffic enforcement camera locations (e.g., red light cameras and speed cameras) to users. Traffic enforcement camera information is aggregated, verified (e.g., particularly as to traffic enforcement camera type) and stored (e.g., at a server). A broadcast signal comprising program channels and at least one data channel having traffic enforcement camera information is transmitted to a plurality of receivers. Receivers store at least a subset of the traffic enforcement camera information available from the server and synchronize to it using periodic transmitted updates. Receivers compare receiver location data with stored camera location data, and display or generate audible alerts when the receiver is within a selected geographic range of a traffic enforcement camera. Alerts can be filtered as to camera type. A alerts can employ different color camera icons superimposed on a screen map depending on camera type or whether the camera is newly added.

Abstract: This disclosure describes methods and apparatus to promote sustainable usage of smartphones such as preventing phone loss, preventing overheating and overcharging, and decreasing packaging waste. A method and apparatus to prevent phone loss is disclosed. Radio frequency beacons (or tags) attached to the owner transmit signals to the smartphone. The distance of the owner from the smartphone is estimated based on the quality of the received radio frequency signals in the smartphone. The system alerts user whenever the distance gets farther than a preset value. A method and apparatus to prevent overcharging of the battery is also disclosed. A plugging mechanism is presented that will be automatically detached from the smart phone when the battery is fully charged. Moreover, an alerting system is disclosed that alerts the user to stop using the device when the internal temperature of the device gets hotter than a preset threshold.

Abstract: An emergency location informer system includes: an emergency mobile positioning (EMP) server; an emergency service number (ESN) database server storing civic addresses and associated tags that are provided by an internet service provider (ISP) over the IP network; a wireless access point (AP) EMP-AP component executing on a processor of an AP at a civic address known to the ISP, the EMP-AP component providing a tag, known to the ISP, forming a part of a radio frequency (RF) beacon signal transmitted by the AP; and a mobile operating system (OS) EMP-OS component executing on a processor of a cell phone and operative to monitor the beacon signal of the AP and to store the tag, the EMP-OS component being further operative to embed the tag in an emergency call from the cell phone to the EMP server over a network.

Abstract: In a method for remote monitoring of alarms, an audio test signal is generated by an alarm device while the alarm device is at a particular location and the audio sensors are arranged in a physically separated configuration. The audio test signal is processed to generate alarm identification data that includes data indicative of directionality of the audio test signal. The plurality of audio sensors, arranged in the physically separated configuration, sense an audio signal that the alarm device generated in response to detecting an alarm condition, and the audio signal and directionality data are processed to determine that the alarm device generated the audio signal. A user is caused to be notified that the alarm device was triggered.

Abstract: Systems and methods are provided for automated retrieval, processing, and/or distribution of cyber-threat information using a cyber-threat device. Consistent with disclosed embodiments, the cyber-threat device may receive cyber-threat information in first formats from internal sources of cyber-threat information using an accessing component of the cyber-threat device. The cyber-threat device may receive cyber-threat information second formats from external sources of cyber-threat information using an accessing component of the cyber-threat device. The cyber-threat device may process the received cyber-threat information in the first formats and the second formats into a standard format using a processing component of the cyber-threat device. The cyber-threat device may provide the processed items of cyber-threat information to a distributor using a distributing component of the cyber-threat device.

Abstract: A networking communication protocol for a multi-slave cable anti-theft monitoring system, the system including a central office, a master and slaves, wherein the central office and the master are connected based on a GPRS, and the master and multiple slaves are connected based on power carrier communication. Communication in the system is mainly initiated by the master, the master realizes site registration and data reporting at the central office through GPRS communication to aggregate global information of the system. Data interaction between the master and the slaves is achieved through the power carrier communication to complete local data collection and a cable on-off test of the slaves. The master is provided with a periodic collection timer to realize periodic data collection of all slaves on a monitored line.

Abstract: A system or mechanism for monitoring a building automation system through configurable conditions that indicate non-optimal performance or failure of building equipment. The mechanism may deliver notifications when the conditions are triggered. The mechanism may enable complex conditions and arbitrary user defined contents providing a context of the system to be delivered as notifications of data to configured recipients. The mechanism may enable a configuring event including not only user defined system context data as part of the event notification but also complex user defined conditions as needed.

Abstract: The invention is a digital doorman-like and communication system comprising a small-footprint, software-driven, controller device that is intuitively operable and which also communicates with wireless tenants' mobile devices, and based thereon, controls access to the building entranceway area, distributes information to management and to tenants and communicates flexibly including via voice, video, messaging and the like.