Abstract: A display device is provided, which includes a jog switch which performs a moving operation in a plurality of directions and a push operation, a display unit which displays a first user interface (UI) for adjusting a channel or a volume of the display device or a second UI for adjusting other functions of the display device in accordance with a first operation of the jog switch, and a control unit which adjusts a selected function of the display device in accordance with a second operation of the jog switch in which is performed in a state where the first UI or the second UI is displayed. The jog switch is formed to project for a predetermine height from a surface of the display device, and thus a user can find the jog switch easily and promptly even is the jog switch is obstructed from view.

Abstract: An apparatus and a method for managing communications, wherein the apparatus includes an input component adapted to receive signaling information from a caller communication terminal that is trying to establish a connection with a called communication terminal which is unavailable, an output component adapted to send at least a non-availability message to the caller communication terminal, and a processor configured for determining attempting information on the basis of data generated by the caller communication terminal during a communication attempt, and generating, on the basis of the signaling information and the attempting information, the non-availability message or at least a configuration message allowing the communication between said caller and called communication terminals.

Abstract: A customer submits a request for assistance to a customer service. Accordingly, the customer service may access a customer database to obtain one or more customer preferences that can be used to select a service representative. If the customer database does not include these preferences, the customer service may utilize one or more customer attributes to calculate these one or more customer preferences. Subsequently, the customer service may access a service representative database and select a service representative based at least in part on the one or more customer preferences. The customer service may transmit the request to the selected service representative to enable the service representative to assist the customer.

Abstract: A communication server includes a receiving unit receiving a conversation request signal including a phone number of a receiving terminal in a PSTN (public switched telephone network) via an IP network; a specifying unit specifying transmitting user information on a user using a transmission terminal transmitting the request signal, and assigning an address on the IP network to the transmission terminal; a first transmission unit transmitting the address and the request signal to a communication carrier having a gateway between the PSTN and the IP network; and a second transmission unit transmitting the phone number and the transmitting user information to a transfer server transferring information to a designated terminal.

Abstract: Embodiments of the invention provide systems and methods for a team-based approach to skills-based agent assignment in task routing systems. According to one embodiment, performing skills-based task assignments in a task routing system can comprise identifying a team of agents. The team of agents can comprise a plurality of agents handling a currently assigned task but expected to become available for assignment of a new task. Each agent of the team of agents can be earmarked to one of a plurality of new tasks selected from a queue of tasks. At some point, one of the agents of the team can be detected as being available and the agent detected as being available can be assigned to one of the plurality of new tasks based at least in part on consideration of the earmarking of the agents of the team to the plurality of new tasks.

Abstract: Call processing can include receiving a call directed to a first destination device associated with a called party, determining, using a processor, an attribute of the call, and determining a location of the called party. A call processing rule can be selected that matches the attribute of the call and the location of the called party. The call can be redirected to a second and different destination device according to the matched call processing rule.

Abstract: A call may be received from a caller at an interactive voice response server with information indicating a caller preferred choice including a date and a time for an appointment. The caller preferred choice for the appointment may be determined as not available. A set of heuristic evaluations may be used to evaluate each of a plurality of available time slots individually to generate a plurality of intermediate results for each available time slot. Each intermediate result may have a weight associated with a corresponding heuristic evaluation. For each available time slot, the plurality of intermediate results may be aggregated using multiplicative weightings based on respective weights to produce aggregated results. A ranked list of candidate time slots to be used for the appointment may be generated based on the aggregated results and the caller may be prompted for a selection from the ranked list of candidate time slots.

Abstract: A method of provisioning a plurality of applications from different application developer systems to a network provider system comprises establishing a plurality of service accounts for a corresponding plurality of application service provider systems, receiving a plurality of API interfaces from the plurality of application service provider systems, integrating, by the processor system, each of the plurality of API interfaces with a unified services platform API interface, receiving a provider API interfaces for a network provider system, and integrating the provider API interface with the unified services platform API interface. The plurality of application service provider systems provide services for use in association with a telephone number of a subscriber of telecommunication services. At least two of the API interfaces are different, and at least one of the plurality of API interfaces from the plurality of application service provider systems is not compatible with the provider API interface.

Abstract: An apparatus, system and method for call notifications to active communication devices are provided. At an apparatus comprising a processor and a communication interface, a call for a first device is received via the communication interface. When is determined that a second device is active, a notification of the call is transmitted to the second device.

Abstract: A communication server includes a receiving unit receiving a conversation request signal including a phone number of a receiving terminal in a PSTN (public switched telephone network) via an IP network; a specifying unit specifying transmitting user information on a user using a transmission terminal transmitting the request signal, and assigning an address on the IP network to the transmission terminal; a first transmission unit transmitting the address and the request signal to a communication carrier having a gateway between the PSTN and the IP network; and a second transmission unit transmitting the phone number and the transmitting user information to a transfer server transferring information to a designated terminal.

Abstract: Techniques to manage presence information based on routing rules are described. An apparatus may comprise a presence management component operative to manage presence information for a presentity. The presence management component comprises a presence interface module operative to receive a routing rule for a communication event for a presentity node used by a presentity. The presence management component also comprises a presence control module communicatively coupled to the presence interface module, the presence control module operative to determine presence state information based on the routing rule. The presence management component further comprises a presence publish module communicatively coupled to the presence control module, the presence publish module operative to publish the presence state information to multiple watcher nodes. Other embodiments are described and claimed.

Abstract: Techniques for communicating notifications to subscribers are described. An apparatus may comprise a channel component and a notification component. The channel component may be operative to receive an event from a social networking service to communicate to a subscriber of the social networking service and to determine one or more channels of a plurality of channels by which to communicate the event to the subscriber according to rankings associated with each channel, the rankings specific to the subscriber and determined according to subscriber history. The notification component may be operative to construct a notification based on the event and to transmit the notification to the subscriber using the determined one or more channels. Other embodiments are described and claimed.

Abstract: A system and method for enabling the telephone number as a platform for the association of IP-enabled services with legacy telephone service. A unified services enabler platform may be utilized to associate a customer and their telephone number with a variety of services and applications from multiple different ecosystems. The customer can continue to use their existing telephone service and in addition can utilize new IP-enabled features that are associated with their telephone number as the common ID.

Abstract: Arrangements described herein include identifying a voice communication session established between a first communication device and a second communication device and, based on the voice communication session established between the first communication device and the second communication device, identifying a plurality of contacts who potentially may be the second user. A list including at least a name of each of the plurality of contacts who potentially may be the second user is presented to a first user using the first communication device.

Abstract: Delivery of a text message and/or voice mail message may include identifying a recipient of the message, receiving a notification indicative of one of the subscriber's availability, the subscriber's presence and the subscriber's location, recording the message, selectively converting a voice mail message to a text message based on the notification, and delivering either the text message or the voice mail message to a device of the recipient based on the notification. The text message and/or voice mail message may be delivered via a map, wherein selection of a location on the map may retrieve the text message and/or voice mail message.

Abstract: Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to processing active calls and stored calls in a communication network for packetized and/or synchronous communications, and to generating notifications relating to active calls and stored calls. Other embodiments relate to creating and implementing bypass rules that allow a party to bypass a set of default prompts to a the party's communication device while enabling the caller device to access functions of a call processing system.

Abstract: A method and system which provide a personalized indicator datum on at least one terminal when establishing a telecommunication or when setting up a call between at least two terminals. In a first database, able to be accessed by an intelligent network of the network of the first terminal, an identification datum assigned to a first terminal is assigned the identification datum of at least one second terminal. And, as a function of the assignment, at least one indicator datum is stored in the first or a further database able to be accessed by the intelligent network of the TCN of the first terminal. When a call set-up is initiated between at least two terminals, in response to the identification datum of the first terminal, the intelligent network of the TCN of the first terminal compares the identification datum of the at least one further terminal with the identification datum of the at least one second terminal.

Abstract: A system includes a rejection module in a phone configured to receive calls over a network and a remote rejection announcement server (RAS) configured to receive calls over the network. The rejection module is configured to generate at least a portion of an incoming call user interface (UI) on the phone. The UI indicates incoming call signalling, associated with an incoming call from a caller, over a call signalling path in the network. One or more rejection options is provided for selection by a caller. Rejection reason data is generated based on selecting one of the rejection options. The rejection reason data is sent using a rejection reason path separate from the call signalling path. The remote RAS is configured to receive the incoming call from the caller, receive the rejection reason data over the rejection reason path, and generate an audio/video message based on the rejection reason data.

Abstract: A system for providing additional information to called parties, the system comprises a base unit device for sending additional information to called parties, the base unit comprises a microprocessor, at least one Ethernet port, at least one telephone port, a first transceiver, and a first wireless antenna; and a display unit for receiving the additional information from the base unit device and displaying the additional information to the called parties, the display unit comprises a second transceiver, a liquid crystal display, a second wireless antenna, and a set of keys.

Abstract: A system and method for enabling a telephone number to be called in an anonymous manner by associating an identifier with the telephone number and providing for calling the number via the identifier. In one embodiment, the telephone call, including communication of the telephone number is performed using encryption. The identifier may be an email address or user identifier. Other users may call the telephone number via a website that operates as a virtual payphone, using software downloaded to a computer or other communication device, or by calling a voice portal, for example.

Abstract: The present invention enables an alert message and the display of calling party identity on all on-hook phones associated with an extension sharing the same phone number, when one phone is off-hook and in use. In one exemplary embodiment, this capability enables all other members of a household to receive information regarding an incoming call even when one phone is in use by another member.

Abstract: An approach is provided for offering communication services supported by a data network and a telephony network. A primary identifier is assigned to a user for access to the communication services, wherein the primary identifier is used by a party seeking to communicate with the user via one of the communication services. The primary identifier is mapped to one of a plurality of secondary identifiers corresponding to the respective communication services. The one secondary identifier is used by at least one of the data network and the telephony network to establish a communication session between the party and the user.

Abstract: Described are computer-based methods and apparatuses, including computer program products, for sharing control of a voice over internet protocol (VoIP) call. In some examples, the method includes establishing a direct connection between a VoIP endpoint device and a computing device associated with the VoIP endpoint device. The method further includes communicating, via the direct connection, VoIP control signaling between the VoIP endpoint device and the computing device. The method further includes modifying a VoIP call based on the VoIP control signaling.

Abstract: A method, computer program product, and computer system for automatically connecting a calling device to a best available calling device based on resource strength. A computer system receives from a first calling device a request for a call to a second calling device and evaluates resource strength of the second calling device. The computer system determines one or more third calling devices, in response to determining that the resource strength of the second calling device is low. The computer system compares resource strength of the one or more third calling devices with that of the second calling device and determines a best available one of the one or more third calling devices. The computer system connects the call by connecting the first calling device and the best available one of the one or more third calling devices.

Abstract: A system, server, and method of DTMF detection in a VoIP network.

Abstract: In one embodiment, a method for providing voice communications in a packet switched network protocol through a home network is provided, the method comprising: receiving, at a first home network device, an incoming call in the packet switched network protocol; notifying a second home network device of the incoming call; receiving an indication from the second home network device that the second home network device accepts the call; and forwarding the incoming call to the second home network device.

Abstract: Methods and systems are described for routing call in a wireless network environment. In one embodiment, a phone address is assigned to a subscriber and/or a subscriber's mobile telecommunications device. A call directed to the phone address is routed to a call processing system. An outbound call from the call processing system is placed to a wireless communication service provider so as to cause, at least in part, the wireless communication service provider to route the outbound call to the subscriber's mobile telecommunications device, wherein the call processing system configures call signaling parameters associated with the outbound call so that the outbound call appears to be to a phone number ported to the wireless communication service provider, and wherein the phone number has not been ported to the wireless communication service provider. The outbound call is bridged with the inbound call.

Abstract: Methods for multiple-termination routing in a wireless network environment that includes an Internet Protocol (“IP”) core are described herein. One method includes receiving a call delivery request. The call delivery request includes a called number. The call features associated with the called number are determined. A determination is made whether the call features include multiple-termination routing information for a plurality of potential terminating devices. When the call features include the multiple-termination routing information including at least one termination to be routed utilizing Session Initiation Protocol (“SIP”), a call setup is initiated to each of the plurality of potential terminating devices.

Abstract: A call interlocking system according to the present invention includes a plurality of in-house control apparatuses each including, data relay means for relaying communication data between a telephone and a call control server and communication data between an information display terminal and an information providing server respectively, and interlocking means for determining whether or not it is possible to interlock a telephone call performed by the telephone with a service that the information display terminal requests to start, and for notifying, when the interlocking means determines that the interlocking is possible, a start request of the service including information for specifying the telephone call to the information providing server, and an information providing server that interlocks the service with the telephone call and provides the interlocked service based on the start request of the service notified from the in-house control apparatus.

Abstract: Various embodiments of the disclosed subject matter provide methods and systems to receive an incoming call message via a data interface upon activation of a trigger established with a voice communication network and activated when the voice communication network receives an incoming call to a destination identified by a pre-determined subscriber account; generate a call notification in response to the incoming call message; obtain a list of set-top boxes corresponding to the predetermined subscriber account; and route the call notification to the set-top boxes on the list.

Abstract: A system for providing additional information to called parties, the system comprises a base unit device for sending additional information to called parties, the base unit comprises a microprocessor, at least one Ethernet port, at least one telephone port, a first transceiver, and a first wireless antenna; and a display unit for receiving the additional information from the base unit device and displaying the additional information to the called parties, the display unit comprises a second transceiver, a liquid crystal display, a second wireless antenna, and a set of keys.

Abstract: A method, system, and computer program product for providing caller identification services to an Internet Protocol-enabled device are provided. The method includes receiving a communication request from a caller device over a voice network, the communication request including a caller party number, mapping a called party number to an Internet Protocol-enabled device address of a called party, and sending the caller party number to the Internet Protocol-enabled device address corresponding to the called party number.

Abstract: Various embodiments of the disclosed subject matter provide methods and systems to receive an incoming call message via a data interface upon activation of a trigger established with a voice communication network and activated when the voice communication network receives an incoming call to a destination identified by a pre-determined subscriber account; generate a call notification in response to the incoming call message; obtain a list of set-top boxes corresponding to the predetermined subscriber account; and route the call notification to the set-top boxes on the list.

Abstract: Novel tools and techniques to enable video enhancements identifying the calling party of an incoming telephone call. In an aspect of some such tools, a video message from the calling party is sent to the receiving party through a communication channel in the provider network. Upon receiving an incoming telephone call at the provider network, the video message can be associated with the incoming telephone call, and routed to a set-top unit (also referred to herein as a “set-top box”) associated with the receiving party. The set-top unit might communicate with a visual display screen (e.g., a television), and/or cause the visual display screen to show the video message for the receiving party as an indication of the incoming telephone call and identification of the calling party.

Abstract: Methods and systems for routing a communication to a preferred device are disclosed. A service center consistent with the present invention is operable to receive information pertaining to a communication to a user from a calling party, and retrieve data corresponding to the user using the received information. The service center also determines a preferred device of the user based on the retrieved data, wherein the preferred device is one of a plurality of devices associated with the user. Thereafter, the service center ascertains whether the preferred device of the user requires a new mode of delivery, and routes the communication to the preferred device of the user based on the ascertaining.

Abstract: An interface for interactive control of alarm systems using an intermediate gateway. A request for access to an account for interactive alarm system control is received from a remote device by an intermediate gateway. The request for access from the remote device is authenticated by the intermediate gateway based on an authentication parameter. After authenticating, the intermediate gateway identifies an alarm system and attributes of the alarm system associated with the request for access. Here, for example, the intermediate gateway identifies the operating characteristics for remote access to the alarm system. Further, the interactive gateway may receive a prompt from the remote device. Based on the prompt, the intermediate gateway may communicate with the alarm system according to its identified attributes and in response to the prompt, to query or update at least one setting of the alarm system.

Abstract: Methods and systems are described for routing call in a wireless network environment. In one embodiment, a phone address is assigned to a subscriber and/or a subscriber's mobile telecommunications device. A call directed to the phone address is routed to a call processing system. An outbound call from the call processing system is placed to a wireless communication service provider so as to cause, at least in part, the wireless communication service provider to route the outbound call to the subscriber's mobile telecommunications device, wherein the call processing system configures call signaling parameters associated with the outbound call so that the outbound call appears to be to a phone number ported to the wireless communication service provider, and wherein the phone number has not been ported to the wireless communication service provider. The outbound call is bridged with the inbound call.

Abstract: A system and method for customized caller identification and call routing are disclosed. A disclosed method of providing customized caller identification information for a phone call includes associating a first phone number in a database with a plurality of user specified identifications, selecting one of the plurality of user specified identifications in response to the phone call placed from the first phone number to a second phone number as a function of the second phone number, and providing the selected one of the plurality of identifications to a device associated with the second telephone number.

Abstract: Streaming voice signals, such as might be received at a contact center or similar operation, are analyzed to detect the occurrence of one or more unprompted, predetermined utterances. The predetermined utterances preferably constitute a vocabulary of words and/or phrases having particular meaning within the context in which they are uttered. Detection of one or more of the predetermined utterances during a call causes a determination of response-determinative significance of the detected utterance(s). Based on the response-determinative significance of the detected utterance(s), a responsive action may be further determined. Additionally, long term storage of the call corresponding to the detected utterance may also be initiated. Conversely, calls in which no predetermined utterances are detected may be deleted from short term storage.

Abstract: A method and system for providing call forwarding in an IP telephone network is disclosed. First, when a telephone number for a first telephone from a second telephone is dialed, the call is routing to a call manager. Call setup procedures with a BRG responsible for the first telephone are then initiated. The BRG then checks stored call forwarding profiles to determine whether there is an active call forwarding profile for the first telephone. The call is connected to the first telephone if an active call forwarding profile is not found. However, if an active call forwarding profile is found, the call forwarding information is sent to the call manager. The call is routed to at least a third telephone based on the call forwarding information.

Abstract: A method and structure for avoiding undesirable interruptions by incoming calls during face-to-face conversations or oral presentations. A speaker recognition circuit is trained to recognize the user's voice, even in the presence of other voices and ambient noise. A number of speaker recognition algorithms may be employed within the scope of the invention. The phone is configured to constantly monitor the aural phone environment, while recording in a FIFO memory a short interval of digitized sound. When an incoming call is received, the Caller ID is checked against a pre-defined Priority List of numbers to be directed to the user's attention as in the prior art. If the Caller ID is not on the Priority List, speaker recognition verifies whether the user has been speaking within the past few seconds, and, if so, directs the incoming call to voice mail without interrupting the user. Other sensor input and criteria can also be used to determine how to route an incoming communication.

Abstract: A call interlocking system according to the present invention includes a plurality of in-house control apparatuses each including, data relay means for relaying communication data between a telephone and a call control server and communication data between an information display terminal and an information providing server respectively, and interlocking means for determining whether or not it is possible to interlock a telephone call performed by the telephone with a service that the information display terminal requests to start, and for notifying, when the interlocking means determines that the interlocking is possible, a start request of the service including information for specifying the telephone call to the information providing server, and an information providing server that interlocks the service with the telephone call and provides the interlocked service based on the start request of the service notified from the in-house control apparatus.

Abstract: In one embodiment, a method for providing voice communications in a packet switched network protocol through a home network is provided, the method comprising: receiving, at a first home network device, an incoming call in the packet switched network protocol; notifying a second home network device of the incoming call; receiving an indication from the second home network device that the second home network device accepts the call; and forwarding the incoming call to the second home network device.

Abstract: Embodiments of the present invention provide a mobile device comprising a core phone with a detachable primary device. The core phone transfers an incoming call alert to the detached primary device by synchronizing the display frame buffer of the core phone with the display frame buffer associated with the detached primary device. A plurality of remote secondary devices can be paired with the core phone on request by said secondary devices to transfer an incoming call alert to said plurality of secondary devices and establish a connection after authorization with said detached primary device. The detachable primary device is usable by pairing with the core phone when the core phone is not used directly but remains in the vicinity. Important data in the primary device is synchronized with the core phone to avoid data loss when the primary device is accidentally dropped or lost or damaged.

Abstract: Methods for multiple-termination routing in a wireless network environment that includes an Internet Protocol (“IP”) core are described herein. One method includes receiving a call delivery request. The call delivery request includes a called number. The call features associated with the called number are determined. A determination is made whether the call features include multiple-termination routing information for a plurality of potential terminating devices. When the call features include the multiple-termination routing information including at least one termination to be routed utilizing Session Initiation Protocol (“SIP”), a call setup is initiated to each of the plurality of potential terminating devices.

Abstract: The present invention relates to telephone call processing. In one embodiment, a call processing system receives from a caller a first call for a user, the first call including call signaling information. The call processing system determines whether the call signaling information includes caller identification information and whether the call signaling information indicates that the caller identification information is restricted. If the caller identification information is restricted, the call processing system instructs the caller to take a first action so that the caller identification information can be provided to the user. The call processing system determines whether the caller has performed the first action during the first call, and if the caller has performed the first action during the first call, the call processing system provides at least a portion of the caller identification information to the user.

Abstract: An incoming-call management method of mobile telecommunication devices is provided. The method includes offering options for telephone holder and caller, and controls the procedure according to the telephone holder's setting and caller's decisions.

Abstract: Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.

Abstract: An exemplary telephone apparatus which can transfer a first phone call from a Bluetooth enabled cellular phone to a home phone and, making a second cellular phone call by a home phone via a Bluetooth enabled cellular phone, includes a Bluetooth enabled integrated chip (IC). The IC includes a Bluetooth modem configured for receiving a Bluetooth signal from a Bluetooth radio frequency (RF) antenna of the cellular phone, a central processing unit (CPU) built-in the IC, for switching controlling of transferring between the first phone call and the second phone call, and a digital signal processor (DSP) and a CODEC built-in the IC. The telephone apparatus makes use of digital signal processing technology to generate and decode various tones and signals. The telephone also avoids the problem of distortion of DTMF tone during transmission through a Bluetooth RF.

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.