Abstract: A telephone console (10) for use in a telephonic call distribution system (12) for selectively interconnecting a plurality of telephonic units (16) of an external telephonic network (18) with a plurality of consoles (10) of the system, a prerecorded voice message system having a portable voice message storage unit (40) with a recorded voice message, a connector module (26) for releasable connection with the portable voice message unit (40) and a microprocessor (20) programmed to control the playing back of a recorded message to a console (10).

Abstract: In a telephone exchange system accommodating a large number of communication lines, a line status display system is provided, which permits display of the status of a large number of lines in a limited display space of the terminal for scale reduction, is capable of flexible use with satisfactory operation control property and will not reduce the processing capacity of the exchange equipment. In a telephone exchange system comprising an exchange equipment (1) and a plurality of terminals (2, 2') accommodated therein, the exchange equipment (1) accommodating a plurality of lines, when detecting a line status change, sends out corresponding information to all the terminals (2, 2'), and the terminals check whether the line is a subject of processing, and if so, displays pertinent information in a predetermined display position.

Abstract: A telephonic console (10) having a visual display (12) and a keyboard (14) for making manual entries to control the console (10) to perform different functions in conjunction with an automatic call distribution system (14) interconnecting telephonic units (16) of an external network (18) with a plurality of telephone consoles (10), a console personality programming apparatus having a nonvolatile memory (32) within the console storing a personality code associated with one of a plurality of different personalities, a microprocessor (20) for reading the personality code and for controlling the console (10) to function in accordance with the one personality associated with the read code.

Abstract: A centrex with an attendant console sharing system wherein there is no restriction in an extension line numbering plan so that an attendant console can accept a call to any business group and will connect the call only to the extension line station of the business group for which the call is destined. Means for connecting 12 of the centrex links attendant console 2 to business group attendant console data corresponding to the business group for which an incoming call is destined in accordance with pilot number-to-attendant console conversion table 3 when the call arrives at attendant console 2 from a public network subscriber and in accordance with business group number-to-attendant console conversion table 4 when the call arrives from an extension line station of the business group.

Abstract: A system, data processing method and program provide a programmable interface between a workstation and an archive server to automatically store information derived from a telephone transaction. The archive server stores a data base of records having a plurality of category fields for information derived from the telephone transaction. A host access table stored in a memory in the workstation, contains programmable commands. An interface program stored in the workstation memory executes the commands in the host access table, to perform interfacing functions between a host computer and the telephone network and to perform interfacing functions between the workstation and the archive server.

Abstract: A method and apparatus for entering operator supplied information into a telephone operator assistance system. An operator interfaces with the system via an operator position having a terminal that includes a keyboard and a video display monitor. The operator operates a macro key, which is equivalent to operating a predefined string of keystrokes. The operator then keys data specific to a particular call, which data is interpolated into a predefined position within the string.

Abstract: A dispatching console system (20) for handling communications transmissions includes a main processor (50) and a co-processor (52). The main processor (50) receives external console control commands which specify a desired settable (i.e., connect/disconnect) relationship between audio devices in communication with the console and issues main processor commands to the co-processor (52). The co-processor (52) controls a switching circuit (72) in an audio tower (24). The switching circuit (72) is a matrix of cross-point switches (220) which connects and disconnects selected communication devices. In addition to the main processor commands, desired settable relationships between audio devices can also be mandated by device activation input signals which are applied through the audio tower (24) to the co-processor (52).

Abstract: An automatic call distribution system (12) for interconnecting units (16) of an external telephonic network (18) with telephonic consoles (10) capable of multiple functions, a console personality control apparatus having a personality reset card (40) carrying information identifying a personality reset function, a card connector socket module (26) for releasable connection with the personality reset card (40), a memory (32) for storing a plurality of console function personalities and a microprocessor (20) for reading the personality reset card identifying information when the personality reset card is connected with the console (10) to reset the console function personality.

Abstract: The Host Access Table (HAT) Development Facility invention provides an intelligent editor for constructing HAT command tables, using online interaction with the host to automatically insert format information from the host display panels into HAT commands being created by the writer. The resulting HAT commands direct the interaction of a teleservicing workstation with a host computer in a terminal emulation mode, to perform interactive operations with a telephone PBX and related data processing servers. The HAT Development Facility runs in a multi-tasked session with a terminal emulation program in the workstation, allowing the writer to directly interact with the terminal emulation program while creating the HAT commands using the HAT Development Facility. An optional real time test mode is also provided.

Abstract: Existing automatic log on/log off systems in telephone systems determine whether or not a workstation is occupied, and that calls can be directed to that workstation, by determining whether or not the amplifier that provides the interface between the telephone system and the occupant's headset is plugged into the workstation. Recent headsets have a connector in the cord between the headset and the amplifier. This enables the occupant to leave the workstation without unplugging the amplifier, which defeats sensing mechanism of the existing automatic log on/log off system. An amplifier according to the invention replaces the existing amplifier and includes a detector that determines whether the headset is connected to the amplifier, and an activator that activates the existing automatic log on/log off system in the telephone system.

Abstract: Disclosed is a technique for presenting information to a telephone operator to enhance the efficient completion of telephone calls. Numerous data bases are generated to make available information concerning any type of telephone call with which the operator might be requested to assist or complete. The operator workstation is program controlled to access the various data bases and present information particular to that type of telephone call being serviced. Interaction between the operator and the workstation based on visual menus allows the operator to initiate access to the data bases for other or more detailed information which is displayed on menus and overlay menus.

Abstract: An exchange having a display apparatus for displaying the states of a plurality of subscriber terminals accommodated therein. The display apparatus includes a display board having n indicator-keys, each for displaying the state of a subscriber terminal and an indication board having m indicator-keys, each for selectively indicating the states of n groups of subscriber terminals so that the states of a total of n.times.m subscriber terminals are displayed. Under control of the exchange, the display apparatus displays an incoming call and a recall terminated at an attendant console by lighting up the indicator-keys and flickering the indicator keys on and off, respectively. When an indicator-key which is displaying an incoming call or a recall is pressed, the subscriber terminal and the station line concerned are connected.

Abstract: A system is disclosed for providing an automatic interface between a host based, menu driven application program and a telephone network. The system includes a host access table stored in a memory in the workstation, containing operational commands. An interface program stored in the workstation memory executes the commands in the host access table, to perform interfacing functions between the host application program and the telephone network.

Abstract: An attendant console includes a memory section, an automatic operation data management section, a signal generation section, and an input/output signal processing section. The memory section stores automatic operation data representing whether call handling sequences are automatically operated. The automatic operation data management section sets the automatic operation data in the memory section in accordance with a keyboard operation performed by a console operator. The signal generation section generates a signal representing an event equivalent to a keyboard operation performed by the console operator in accordance with the automatic operation data read out from the memory section. The input/output signal processing section transmits a signal from the signal generation section and the keyboard to a telephone exchange, and receives a signal from the exchange.

Abstract: The subject implied principal busy status indicator provides all covering users with an indication of the busy/idle status of the principal's line on a covered call. This is accomplished by equipping each covering user's telephone station set with a principal busy status indicator for every line appearance on the covering user's telephone station set. When a covered call is diverted from a principal's line to the covering user's telephone station set, the line appearance on which the covered call appears is lighted and the principal busy status indicator associated with the covering user's line appearance indicates the busy/idle status of the principal's line. The business communication system updates the state of the principal busy status indicator so the covering user knows when the called principal's line is idle.

Abstract: The operator station comprises a series of manual controls on a keyboard for handling calls, some of which are provided with a visual LED indicator, and an alpha-numeric display (53) for the items of information necessary to the operator for handling calls. The operator station further comprises a voice synthesizer (100) for messages corresponding to the above-mentioned items of information, which is activated by the controls of the operator station to permit a blind operator to operate the exchange. The keyboard comprises two additional keys for respectively controlling the emission of a message relating to the status of the exchange and repetition of the message relating to the last key actuated by the operator. The operator station further comprises two manual adjusting members (108 and 106) respectively for the speed of the synthesizer and for the volume of the voice message.

Abstract: An arrangement for transmitting data messages between a CENTREX equipped central office exchange and a remotely located attendant console. The arrangement includes an operating unit residing in an interface circuit connected between the CENTREX and the attendant console. The operating unit includes sequential memory connected to the CENTREX and to a controller arranged to receive and store data message from the CENTREX. The CENTREX sends a data available signal to the controller signaling that a data message is available for transfer from the sequential memory. In response, the controller sends the CENTREX a sequential memory read control signal signaling that the controller is reading the sequential memory. State machine called by the controller transfers a first byte of the data message from the sequential memory to temporary memory.

Abstract: An arrangement for initializing an interface circuit connected between a CENTREX equipped central office exchange and a remotely located attendant console. The arrangement includes an operating unit residing in the interface circuit. The operating unit includes a controller connected to memory and to the CENTREX. The controller receives an initialization signal from the CENTREX and returns an initialization in progress signal. Memory verification called next by the controller ascertains if all locations in the memory are operable. The controller sends an error signal to the CENTREX in the event the memory verifications detects an error. Next, interface initialization called by the controller resets and clears a sequential memory and resets and clears a send/receive circuit connected to the controller and the attendant console. Transmission verification called next by the controller checks if the transmit and receive loop between the attendant console and the interface circuit is operable.

Abstract: An interface circuit for transmitting data messages between a remotely located attendant console and a CENTREX equipped central office exchange. The interface circuit includes control and sense decoders connected to control and sense fields. Receiving circuit connected to the attendant console receive data messages transmitted from the attendant console. A controller connected to the receiving circuit process the received data messages, storing the data messages in a temporary memory. Sequential memory connected to the temporary memory receive and store in sequential order the data messages after they are processed. The sequential memory further includes memory enabling circuit connected to the control and sense decoder.