Direct Control Patents (Class 379/298)
  • Publication number: 20080304650
    Abstract: A method and exploration engine for automatically detecting a call flow path of a voice application having a plurality of dialog states, the method comprising the steps of: identifying, in an automated manner, the plurality of dialog states of the voice application through execution of the voice application; and identifying at least one relationship between the plurality of dialog states. The method may further comprise some of the following steps: creating a unique identifier (ID) for one of the plurality of dialog states, wherein the unique ID is based on information received when executing the voice application, wherein the information comprises attributes associated with one of the plurality of dialog states; storing the unique ID and other information associated with the dialog state; and graphically illustrating a call flow path of the voice application based on the unique ID and other information stored in the database.
    Type: Application
    Filed: June 11, 2007
    Publication date: December 11, 2008
    Applicant: SYNTELLECT, INC.
    Inventors: Jon Catlin, James Bryan Rush