Abstract: An enhanced routing system determines a service provider best suited to fulfill a user's request to interact and establishes a communication session between the user's client device and a device of the service provider. The enhanced routing system may use user characteristics and behavior to select the service provider. For example, the enhanced routing system receives a request to connect to a customer service system from a user who has recently started a new job and has been accessing a banking application on his mobile phone. The enhanced routing system may determine that a payroll service provider is best suited to fulfill the user's request. For example, the enhanced routing system uses a machine learning model that has been trained on previously fulfilled requests. In this way, the enhanced routing system improves upon systems that continuously prompt the user for information by selecting a service provider without overburdening the user.

Abstract: Disclosed herein is an inmate call monitoring station including a processor and/or circuit configured to display data regarding a plurality of inmate communications occurring in a correctional facility on a display, wherein each inmate communication includes a participating inmate from among a plurality of inmates in the correctional facility, receive, from a monitoring server, a first notification indicating detection of a predefined event in a first inmate communication, play audio of the first inmate communication through an output device in response to receiving the first notification, receive, from the monitoring server, a second notification indicating activation of an alarm in response to the detection of the predefined event, wherein the alarm is activated to emit a sound in an area of the correctional facility until the alarm is manually turned off, and transmit, to the monitoring server, a request to suspend the first inmate communication.

Abstract: An interface device and method of use, comprising audio and image inputs; a processor for determining topics of interest, and receiving information of interest to the user from a remote resource; an audiovisual output for presenting an anthropomorphic object conveying the received information, having a selectively defined and adaptively alterable mood; an external communication device adapted to remotely communicate at least a voice conversation with a human user of the personal interface device. Also provided is a system and method adapted to receive logic for, synthesize, and engage in conversation dependent on received conversational logic and a personality.

Abstract: A method is provided for a wireless communication device containing at least a main processor for data processing, and a transmitter and a receiver for wireless communication. The method includes providing power to the main processor using a power source via a power switch, performing device initialization of the wireless communication device, and determining whether the wireless communication device recovers from a power-down standby mode, where the power source is disconnected to the main processor such that the main processor does not consume power from the power source. Further, the method includes recovering device states based on information stored on a non-volatile storage when it is determined that the wireless communication device recovers from a power-down standby mode. The method also includes reporting device status including at least battery level of the wireless communication device to an external server based on configuration information on the wireless communication device.

Abstract: An apparatus and method for providing a mobile personal assistant are provided. The method includes receiving a telephone call at a mobile terminal, determining whether a user of the mobile terminal is available to take the call based on a current context of the mobile terminal; and when the user of the mobile terminal is not available to take the call, handling the call by a mobile personal assistant on behalf of the user.

Abstract: A microprocessor-based emergency response communication system used to call and communicate with the 9-1-1 operator and also allows emergency responder's immediate access to a user's Critical Health Information Profile stored in the device at the point and location of crisis. The device is used to create individual Critical Health Information Profiles which is Health Level-7 compliant enabling it to seamlessly communicate with major hospital networks worldwide. This functional capability provides a system that can retrieve and transmit user-stored personal and health information by emergency responders at the point of care. The emergency responder can access the customer's Critical Health Information Profile database, review the data for pertinent information and then transmit that data to a designated receiving hospital or medical center. The device provides an electronic means of dialing and communicating directly with the 9-1-1 operator.

Abstract: A method for supporting an emergency call in a mobile communication system is provided, which comprises the steps of: receiving, at a radio resource management entity, a message from a UE indicating that there is an emergency call; setup a RRC connection between the UE and the radio resource management entity; transmitting, by the radio resource management entity, a message to its upper-layer node, the message containing an emergency service indication; and establishing, by the upper-layer node of the radio resource management entity, the emergency call for the UE. With the method for supporting an emergency service in a mobile communication system provided in the present invention, the access failure of an emergency service can be reduced, and the access speed of the emergency service can be increased.

Abstract: Information received from a first responder on the scene of an emergency event is automatically distributed and managed by an Emergency Operations Center (EOC) via various combinations of emails, databases, Internet Protocol (IP) networks, speech to text converters, and distribution systems. In one example embodiment, information is provided by a first responder via an IP network. The first responder has access to various services such as, instant messaging, Push-to-Talk over Cellular (PoC), Presence information, location based services, wireless priority services, multimedia priority services, voice of IP (VoIP), or a combination thereof. The information provided by the first responder, via the IP network is stored in an EOC database for access by various EOC related entities. In another example embodiment, information provided by a first responder is converted from speech to text, and the text is stored in an EOC database for access by various EOC related entities.

Abstract: To carry out processing to be executed upon occurrence of an emergency, a mobile phone includes a power control portion for supplying driving power, a RAM capable of storing data in the state where the driving power is not supplied from the power control portion, a crime prevention switch for detecting occurrence of an emergency, and a control portion which is driven by the driving power supplied from the power control portion. The control portion stores an emergency flag in an ON state indicating an emergency mode in the RAM in response to detection of the emergency by the crime prevention switch, and carries out emergency processing. When the control portion is activated as the supply of the driving power from the power control portion is started, it carries out the emergency processing if the emergency flag in the ON state is stored in the RAM.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: A system and method for monitoring for a distressed sound is disclosed. The system comprises a noise detection module configured to monitor ambient noise through a microphone on a digital telephony device operating in an idle state and determine an ambient noise level. A sound processing module is configured to process sounds received from the microphone that have an amplitude a selected amount greater than an amplitude of the ambient noise and determine if the processed sounds match a predetermined statistical model of a distressed sound. An assistance request module is configured to send a request for assistance via the digital telephony device for processed sounds that match the predetermined statistical model of the distressed sound.

Abstract: A cell phone software application that automatically informs a person's ICE contacts when their cell phone has made an emergency 911 call. Also included are systems for sending the GPS location of the cell phone to both the emergency service responders and to the ICE contacts. Personal medical information can also be transmitted automatically to the emergency service when the emergency call has been made. A system for disabling the alerting of the person's ICE contacts is also included such that the cell phone user is free to make emergency calls on behalf of other people.

Abstract: The present disclosure relates to devices and methodologies for assisting caregivers or other interested parties in remotely monitoring elderly individuals living in their homes (i.e. in the elderly individual's homes). The monitoring system includes a communications device comprising a unit largely in the form of a traditional corded desk telephone accessible via the public switched telephone network (PSTN) using Plain Old Telephone Service (POTS) but enhanced with a built-in HTTP/HTTPS web server. The web-server-enhanced telephone resides in the home of the elderly monitored individual and can passively collect various ongoing activity details, or lack thereof, from that individual, such as when calls are made or answered, or not answered, or when loud noises are detected at odd times, such as in the middle of the night. Interested and authorized parties (e.g.

Abstract: A security system includes at least one audio sensor and an alarm panel that transmits alarm report data through a communications network to at least one alarm receiver located at a central station remote from the premises that receives the alarm report data transmitted from the alarm panel through the communications network. A line card receives the alarm report data. An alarm receiver processor receives and processes regulated alarm report data in accordance with Underwriter Laboratories 1610 requirements. The line card is operable for receiving non-regulated alarm report data that is not regulated in accordance with Underwriter Laboratories 1610 requirements. The line card includes a secondary communications channel interfaced to a central station automation system and routes the regulated alarm report data to the central station automation system over the secondary communications channel and bypasses the alarm receiver processor.

Abstract: A system and method for securing and tracking an electronic device. The system includes hardware, software and firmware components that cooperate to allow tracking, disabling, and other interaction with the stolen electronic device. The system includes an application component, non-viewable component and Basic Input/Output Subsystem (BIOS) component that are present on the electronic device. The BIOS component maintains the secured environment of the application and non-viewable components. If only the application component was provided, a simple low level format of the hard disk drive would remove the application and bypass the security features. The system implements an “application and BIOS” based solution to electronic device security.

Abstract: A system and method for securing and tracking an electronic device. The system includes hardware, software and firmware components that cooperate to allow tracking, disabling, and other interaction with the stolen electronic device. The system includes an application component, non-viewable component and Basic Input/Output Subsystem (BIOS) component that are present on the electronic device. The BIOS component maintains the secured environment of the application and non-viewable components. If only the application component was provided, a simple low level format of the hard disk drive would remove the application and bypass the security features. The system implements an “application and BIOS” based solution to electronic device security.

Abstract: A wireless device such as a cellular phone is disclosed. The cellular phone is adapted to store a voice message picked-up by a microphone and store voice data representing the voice message in a memory. The cellular phone is further adapted to initiate a call such as an emergency 911 call in response to a turbo-dial or speed-dial key stroke initiated by the user. The cellular phone transmits the stored voice message, along with position data obtained by an onboard geolocation receiver, when the call is established.

Abstract: A system and method for presenting electronic device security and tracking information. A method includes but is not limited to making accessible at least one first webpage capable of presenting a category for an electronic device registered with an electronic device security and tracking system and method (ESTSM) service; making accessible at least one second webpage capable of accepting a report that the electronic device has been stolen; and making accessible at least one third webpage capable of accepting at least one item of information pertaining to enablement of the electronic device.

Abstract: A system and method for communicating a pre-stored emergency message from a TTY to a PSAP may include, in response to receiving an emergency call signal, accessing a pre-stored emergency message stored in a memory. A PSAP may be dialed. In one embodiment, the PSAP may be dialed by the user dialing 911 or the TTY may automatically dial 911 in response to the user selecting a hard or soft-button associated with communicating an emergency message to a PSAP. The pre-stored emergency message may be communicated to a PSAP using a TTY communications protocol. A TTY compatible device utilized by a PSAP operator may be configured to provide the PSAP operator with pre-stored messages available for selection and communication to the emergency caller. By providing pre-stored messages on TTY devices, emergency communications between users of the TTY devices may be expedited, thereby potentially saving lives.

Abstract: A cellular mobile telephone apparatus has circuits for generating messages, a storage circuit for storing messages, and transmitter/receiver circuit for transmitting a message. When the user of the cellular mobile telephone apparatus cannot immediately respond to an incoming call, a desired one of a plurality of previously generated and stored messages can be transmitted to a calling party through simple key manipulations or by other means.

Abstract: A cellular mobile telephone apparatus has circuits for generating messages, a storage circuit for storing messages, and transmitter/receiver circuit for transmitting a message. When the user of the cellular mobile telephone apparatus cannot immediately respond to an incoming call, a desired one of a plurality of previously generated and stored messages can be transmitted to a calling party through simple key manipulations or by other means.

Abstract: A system and method are provided for a communications device to conditionally attempt an emergency call setup. The communications device maintains at least one condition for attempting emergency call setups. Upon receiving a message prompting an emergency call setup, the communications device attempts the emergency call setup only if any of the at least one conditions is satisfied. The at least one condition is defined such that the communications device does not erroneously attempt to establish an emergency call when there is no emergency. The at least one condition might for example include whether the message prompting the emergency call setup indicates a message source that is trusted by the user of the mobile device. A system and method are also provided for a communications network to block at least some of the messages from being delivered to their target communications device.

Abstract: A system and method for electronic device protection. A method includes activating the electronic device; transferring control to a Basic Input/Output System (BIOS) component after activation; transferring control to a non-viewable component from the BIOS component; verifying that an application component operated correctly during a previous device activation; and continuing with activation of the electronic device if the application component operated correctly during the previous device activation.

Abstract: Automatic notification is provided to pre-designated emergency contacts for a given wireless subscriber upon the occurrence of an emergency call from the subscriber. Triggering for the automatic notification may take place at an appropriate time in the emergency call, e.g., at a time the emergency call is received, at a time during the emergency call after a current location of the emergency caller is obtained by the emergency network, once the emergency call terminates, after a set amount of time after the emergency call is received, terminates, etc. The automatic notification is preferably made using voice over Internet Protocol (VoIP), but may instead be pre-designated by the subscriber to be in an alternative mode, e.g., by SMS, switched telephone, etc. An option is included for the emergency caller to cancel the automatic notification. The location of the emergency caller may be configurably provided to a notified emergency contact.

Abstract: An electronic device has software for protecting the electronic device from unauthorized utilization. When executed, the software causes the electronic device to execute an application component, wherein the application component is configured to automatically ascertain whether the electronic device has been reported stolen, based on information received from a server system. The electronic device also automatically determines whether the application component is operating correctly, and if so, automatically provides a basic input/output system (BIOS) component of the electronic device with information indicating that the application component is operating correctly. During a subsequent boot process for the electronic device, the software automatically prevents the electronic device from completing the boot process if the BIOS component does not find the information from the application component indicating that the application component was operating correctly. Other embodiments are described and claimed.

Abstract: A method for ringtone, voice, and sound notification of printer status, comprising obtaining status information of a printer, converting it into an audible report, and delivering the audible report. The method is especially useful for visually-impaired users and for shared printers in crowded situations where it is difficult for each user to see the panel or monitor display. The methods also include detection by the events controller, UI manager instructing an audio manager, codec decoding an audio file in firmware and hardware organization; job owner identification information embedded into a print job with a unique tag; user identification sound data embedded in a print job; audible report for multiple jobs in a job queue, with positional information; text-to-speech conversion; unique ringtone melody for each user, comprising department prefix, higher pitch modulation for higher priority, and automatically converting an alphanumeric character into the corresponding note.

Abstract: In a method for securing and disabling an electronic device, the electronic device automatically executes a basic input/output system (BIOS) component of a security and tracking service during boot up. The BIOS component automatically determines whether an application component of the security and tracking service has requested disabling of the electronic device. In response to a determination that the application component has requested disabling of the electronic device, the BIOS component automatically displays system information and unlock key. The BIOS component also automatically prompts a user of the electronic device to enter an activation password to re-enable the electronic device. Other embodiments are described and claimed.

Abstract: A method for providing identification for voice notifications sent to notification recipients is disclosed. The method includes receiving, from a user, a request for transmitting at least one voice notification to a plurality of notification recipients, and receiving at least one identifier related to the at least one voice notification. The method also includes associating the voice notification with the identifier, and transmitting the voice notification and the identifier. In certain instances, the method further includes transmitting an alert containing the identifier before the voice notification is transmitted. A system for providing identification for voice notifications sent to notification recipients is also provided.

Abstract: A method for transmitting emergency broadcast message is disclosed in the present invention. The method comprises the following steps: setting an emergency broadcast message transmitting group in a terminal, and adding a user name and/or a telephone number of a receiving user of an emergency broadcast message to the emergency broadcast message transmitting group; after the terminal receives the emergency broadcast message via the broadcast communication system, extracting the phone number or the user name from the emergency broadcast message transmitting group and transmitting an emergency broadcast message in the mode of short message to the receiving user corresponding to the phone number or user name.

Abstract: An electronic device security and tracking system. A system includes one or more clients, wherein the clients are electronic devices; and a server computer system connected to each of the clients, wherein the server computer system is capable of tracking and locating each of the clients. In one aspect, the server computer system includes one or more web servers coupled to each of the clients, wherein the web servers include a website for the electronic device security and tracking system; one or more file transfer protocol servers coupled to each of the web servers; and one or more database servers connected to each of the web servers.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: A method for tracking, locating and disabling an electronic device. A method includes checking if an application component operated correctly during last power-up of the device; and placing the device under control of power on self test to proceed with powering-up the device if the application component operated correctly during last device power-up.

Abstract: A system and method for securing and tracking an electronic device. A method includes but is not limited to accepting a selection of a service to erase a hard disk drive in the electronic device; recording that the electronic device has been reported stolen; and erasing the hard disk drive.

Abstract: A system for monitoring and reporting of alarm events occurring in a monitored system includes a power supply, a switch module, an alarm interface, an event message module and a system controller wherein the switch module provides active power to the event message module, the wireless communication module and the system controller only when an alarm event is detected.

Abstract: In a system and method for dialing for a communication device, all phone numbers of a contact in a contact list of the communication device are assigned priorities. All the phone numbers of the contact are ordered according to the priorities. A phone number of the contact are associated with a next phone number according to the order. If a user dials a phone number but the phone number cannot be dialed through, the other phone numbers associated with the phone number are dialed according to the priorities. If all the phone numbers have not been dialed through, the communication device sends a message to a mobile phone number of the contact for informing the user cannot communicate with the contact.

Abstract: A system and method are provided for a communications device to conditionally attempt an emergency call setup. The communications device maintains at least one condition for attempting emergency call setups. Upon receiving a message prompting an emergency call setup, the communications device attempts the emergency call setup only if any of the at least one conditions is satisfied. The at least one condition is defined such that the communications device does not erroneously attempt to establish an emergency call when there is no emergency. The at least one condition might for example include whether the message prompting the emergency call setup indicates a message source that is trusted by the user of the mobile device. A system and method are also provided for a communications network to block at least some of the messages from being delivered to their target communications device.

Abstract: Method and arrangement for obtaining information about a person includes providing the person with a portable device, arranging at least one sensor on the portable device, obtaining information about the person carrying the portable device or an environment around the person carrying the portable device using the at least one sensor of the portable device without manual interaction, and transmitting the obtained information from the portable device to a remote facility. The portable device may be a cell phone or PDA. The location of the cell phone or PDA may be provided by the cell phone or PDA or determined from the information at the remote facility from information provided by the cell phone or PDA relating to, for example, reception of signals thereby.

Abstract: A plurality of displaced paging systems can be controlled from a common paging facility via a computer network such as the Internet. Real-time streaming audio can be transmitted, via the network to one or more identified facilities and/or zones and broadcast thereinto.

Abstract: A wireless hands-free device is operable to communicate with a mobile communication device over a short-range wireless link. The hands-free device includes a transceiver, a memory, a delayed answering mode actuator (DAMA), and a processing device. The transceiver is operable to receive incoming call information from the mobile device over the short-range link. The incoming call information corresponds to an incoming call received by the mobile device over a wireless wide area network. The memory is operable to store one or more pre-recorded audio messages. The DAMA is activatable by a user of the hands-free device. The processing device is operable to: detect activation of the DAMA after receipt of the incoming call information, retrieve at least one pre-recorded audio message responsive to detecting activation of the DAMA, and provide the retrieved, pre-recorded audio message(s) to the transceiver for subsequent transmission to the mobile device over the short-range link.

Abstract: A method and apparatus for emergency message delivery from an emergency center by receiving an incoming call from the emergency center for a first telecommunication terminal that is engaged in a telecommunication call with a second telecommunication terminal; identifying the emergency center; receiving an emergency message from the emergency center; recording an audio portion of the emergency message; alerting a user of the first telecommunication terminal of the recorded audio portion of the emergency message during the telecommunication call; detecting a signal from the first telecommunication terminal indicating that the user wants to hear the recorded audio portion of the emergency message; and transmitting the recorded audio portion of the emergency message to the first telecommunication terminal during the telecommunication call upon detection of the signal.

Abstract: A voice over Internet Protocol (VoIP) positioning center (VPC) is implemented in configuration with support from a text-to-voice module, emergency routing database, and VoIP switching points (VSPs) to allow a public safety access point (PSAP) or other emergency center to effectively communicate the nature of an emergency alert notification and the area of notification to the VoIP positioning center (VPC). The inventive VPC in turn determines which phones (including wireless and/or VoIP phones) are currently in the area for notification, and reliably and quickly issues the required warning to all affected wireless and VoIP phones.

Abstract: A hospitality system has at least one database for storing guest preferences regarding environment variables, for storing a national and/or regional origin or personal attributes of the guest. According to embodiments, advanced evacuation systems and entertainment systems are provided which fit the guest's preferences and origin.

Abstract: Determining a physical location of a network device includes determining a network address associated with the network device and correlating the network address with a physical location. The network address associated with the network device is an address of the network device, an address of a router coupled to the network device or an address of an other device at a same physical location as the network device. The other device may be a gas meter or an electric meter. A table may be consulted for the location information.

Abstract: A handset-originated ringback replacement system for modifying or replacing certain communications network tones is disclosed. Communications devices activate and interact with the handset-originated ringback replacement system to allow for modification of the network service.

Abstract: A message broadcast system is disclosed for quickly delivering a relatively large amount of content to customer premises devices. A dial-out voice server initiates a plurality of telephone calls to a plurality of telephone numbers associated with customer premises alerting devices. The dial-out server also transmits a control data signal to the alerting devices, which indicates an incoming voice message to the alerting devices. The customer premises devices are connected to the telecommunication network via a communication channel and are configured to continuously monitor the communication channel for the control data signal. In response to receipt of a control data signal, an alerting device automatically configures itself to receive the incoming voice message. After delivering the voice message to the alerting device, the dial-out voice server may disconnect and place another call.

Abstract: There is disclosed a call answering system comprising storage means for storing a user specified address; means for recording voice messages associated with the user; and forwarding means for forwarding recorded voice messages to the user specified address.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: An emergency call apparatus and method for a smart phone are disclosed in which the apparatus includes a personal data assistant unit including a telephone power control unit for generating a telephone power-on signal when an emergency call requirement occurs in a state in which the telephone unit is powered off, and an emergency call number storage unit for storing an emergency call number, the personal data assistant unit sending a call set-up command to the telephone unit; a power supply for supplying power the telephone unit and the personal data assistant unit; a first power path connected to the power supply, for sending power to the personal data assistant unit; a second power path connected to the power supply, for sending power to the telephone unit in response to the power-on signal; and an on-screen keyboard which enables a user to make an emergency call.

Abstract: A system and method for accessing, controlling and monitoring a data processing device in which a video raster signal from the data processing device is analyzed to determine the information displayed on a video display monitor attached to the data processing device is used. The video raster signal is converted to a digital form and a cyclic redundancy check is performed on the digital data to determine the information contained in the video raster signal and to generate a compressed representation of that information. The information may then easily and quickly be transmitted to a remote location for analysis and review. Additionally, commands from the remote location can be transmitted to the system to control the data processing device.