Abstract: Systems and methods for accent and dialect modification are disclosed. Discussed are a method for selecting a target dialect and accent to use to modify voice communications based on a context and a method for selectively modifying one or more words in voice communications in one dialect and accent with one or more vocal features of a different accent.

Abstract: Artificial agents utilized for voice interactions continue to improve in their capacity to conduct more sophisticated interactions. Rather than just presenting a limited set of options, artificial agents are continuing to narrow the gap between generated speech and natural human speech. A requirement is often in place that spoken interactions be recorded, however, storing speech, even with data compression, is a resource-demanding task. Generated speech may be provided from content, such as text, and speech data. By recording an identifier of the content and associated speech data, storage processing and space requirements can be greatly reduced. Playback may be provided from a waveform of audio provided by the human participant and by selecting the content associated with the content identifier and generating speech of the content utilizing settings provided by the speech data.

Abstract: Systems and methods for smart sensors are provided. A smart sensor includes: a case; a power adapter configured to be plugged directly into an electrical outlet; a computer processor; a microphone; a speaker; a camera; at least one sensor; a control switch; a sync button; a USB port; and a memory storing: an operating system; a voice control module; a peer interaction module; a remote interaction module; and a cognitive module. In embodiments, the power adapter includes prongs that extend from a back side of the case, and the microphone, the speaker, the camera, and the at least one sensor are on a front side of the case opposite the back side of the case.

Abstract: In various implementations, a server is configured to execute instructions stored in storage that when executed perform operations that include receiving a hypertext transfer protocol (HTTP) request to stream a video segment of multimedia content to a client device. The video segment is of a video sub-stream of the multimedia content. The operations further include sending the video segment and an audio segment to the client device based on the HTTP request for the video segment. The sending pushes the video segment and/or the audio segment to the client device. The audio segment is of an audio sub-stream of the multimedia content. A plurality of segment sets may be pushed based on the HTTP request for the video segment. Each segment set can include an additional video segment and an additional audio segment that correspond to at least partially concurrent portions of the multimedia content.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for recognizing speech in an utterance. The methods, systems, and apparatus include actions of receiving an utterance and obtaining acoustic features from the utterance. Further actions include providing the acoustic features from the utterance to multiple speech locale-specific hotword classifiers. Each speech locale-specific hotword classifier (i) may be associated with a respective speech locale, and (ii) may be configured to classify audio features as corresponding to, or as not corresponding to, a respective predefined term. Additional actions may include selecting a speech locale for use in transcribing the utterance based on one or more results from the multiple speech locale-specific hotword classifiers in response to providing the acoustic features from the utterance to the multiple speech locale-specific hotword classifiers.

Abstract: Embodiments of the present invention provide a method, system and computer program product for real-time multi-lingual adaptation of manufacturing instructions in a manufacturing management system. In one embodiment of the invention, a manufacturing language adaptation method can be provided. The method can include identifying an operator receiving manufacturing instruction, determining a primary language preference for the operator and determining whether or not the manufacturing instructions have been translated into the primary language preference. If it is determined that the manufacturing instructions have been translated into the primary language preference, the manufacturing instructions can be presented to the operator in the primary language preference. Otherwise the manufacturing instructions can be submitted to a translation engine for translation into the primary language preference.

Abstract: Embodiments of the present invention provide a system, method, and program product to deliver an announcement to people, such as a public announcement. A computer receives input representative of audio from one or more people speaking in one or more natural languages. The computer processes the input to identify the languages being spoken, and identifies a relative proportion of each of the identified languages. Using these proportions, the computer determines one or more languages in which to deliver the announcement. The computer then causes to be delivered the announcement in the determined languages. In other embodiments, the computer can also determine an order in which to deliver the announcement. Further, the computer can transmit the announcement in the determined languages and order for delivery in aural or visual form.

Abstract: One embodiment of a method for translating a message can be broadly summarized by the following steps: generating an electronic message in an understood language of an originating party; receiving instructions to translate contents of the electronic message to another language; converting the electronic message to the another language in accordance with the instructions; and delivering the converted electronic message to the receiving party. Other methods and devices are also provided.

Abstract: A method, system and apparatus are shown for identifying non-language speech sounds in a speech or audio signal. An audio signal is segmented and feature vectors are extracted from the segments of the audio signal. The segment is classified using a hidden Markov model (HMM) that has been trained on sequences of these feature vectors. Post-processing components can be utilized to enhance classification. An embodiment is described in which the hidden Markov model is used to classify a segment as a language speech sound or one of a variety of non-language speech sounds. Another embodiment is described in which the hidden Markov model is trained using discriminative learning.

Abstract: A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving party. Before the initiating party is provided access to the communication destination address, the initiating party is provided with a first menu of selectable options including an option to obtain information particular to a physical geographic location identified during the initiated communication. A selected option to obtain the information particular to the physical geographic location is received from the initiating party. The information particular to the physical geographical location is provided, and after providing the information particular to the physical geographical location, the initiating party is provided with access to the communication destination address.

Abstract: A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

Abstract: In one embodiment, a method includes identifying a geographic location of a called party based on a phone number of the called party, entered by a calling party, and prompting the calling party with at least one spoken language based on the geographic location of the called party.

Abstract: A method and a processing device for managing an interactive speech recognition system is provided. Whether a voice input relates to expected input, at least partially, of any one of a group of menus different from a current menu is determined. If the voice input relates to the expected input, at least partially, of any one of the group of menus different from the current menu, skipping to the one of the group of menus is performed. The group of menus is different from the current menu include menus at multiple hierarchical levels.

Abstract: A system and method of providing a response with different language options for a data communication protocol, such as Session Initiation Protocol, are disclosed. For example, data communication is controlled between at least two endpoints. A response code indicative of a condition of the data communication is transmitted to one of the at least two endpoints. The response code is associated with a reason phrase operable to be displayed at the one of the at least two endpoints in a language selected from an option of a plurality of languages.

Abstract: A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party. When the incoming communication is placed on-hold, the initiating party is provided a menu of selectable options including an option to obtain information particular to a physical geographic location identified during the incoming communication. The on-hold initiating party selects the option to obtain the information particular to the physical geographic location, and the information particular to the physical geographical location is provided while the incoming communication is on-hold.

Abstract: A method processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, prompting the caller to select a language preference when the specific individual does not have a stored language preference, and storing the language preference selected by the caller based on the prompting in an electronic database. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database.

Abstract: One or more tags are associated with a voice or multimedia message. These tags can be applied to the message based on one or more of an analysis of the message, rules, caller information, presence information, user input and GPS information. Based on the assigned and associated tags, one or more of message handling, classification and one or more actions can be automatically invoked to assist with management of messages. An interface is also provided that allows for the management of the assigned tags as well as the editing and creation of new tags and rules to assist with message management.

Abstract: A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

Abstract: A method and system for improving user satisfaction with a computer system that includes a computer. The computer prompts a user at a user machine to select a language usage pattern preference from at least two language usage pattern preference choices respectively including at least two text passages, each text passage expressing different text. After the prompting, the computer receives from the user machine a language usage pattern preference selected by the user from the at least two language usage pattern preference choices. The computer stores, in a user profile of the user located in a database accessible to the computer, a flag indicative of the selected language usage pattern preference.

Abstract: A system and method for delivering calling area information to a called party device within a telecommunications system are provided. The calling area information is stored in a network and/or a device calling area database and is accessible by their respective call processors. Upon receipt of an incoming call, a called party device can obtain calling area information from either database and can present it to the called party on a device display in the subscriber's preferred language.

Abstract: A method of enabling the selection of a language to be employed as a method input language by a disambiguation routine of a handheld electronic device having stored therein a plurality of method input languages and disambiguation routine number, includes detecting a selection of a language, detecting as an ambiguous input an actuation of one or more input members, outputting at least a plurality of the language objects that corresponds to the ambiguous input, outputting an indicator which one of the method input languages is currently employed by the disambiguation function, and enabling an alternate one of the input language methods to be selected in response to a selection of the indicator in lieu of one of the plurality of language objects.

Abstract: Systems and methods for facilitating communication including recognizing speech in a first language represented in a first audio signal; forming a first text representation of the speech; processing the first text representation to form data representing a second audio signal; and causing presentation of the second audio signal to a second user while responsive to an interrupt signal from a first user. In some embodiments, processing the first text representation includes translating the first text representation to a second text representation in a second language and processing the second text representation to form the data representing the second audio signal. In some embodiments include accepting an interrupt signal from the first user and interrupting the presentation of the second audio signal.

Abstract: A method and a processing device for managing an interactive speech recognition system is provided. Whether a voice input relates to expected input, at least partially, of any one of a group of menus different from a current menu is determined. If the voice input relates to the expected input, at least partially, of any one of the group of menus different from the current menu, skipping to the one of the group of menus is performed. The group of menus different from the current menu include menus at multiple hierarchical levels.

Abstract: Methods and apparatus for facilitation communication between a customer requesting accommodation of a particular language and an available agent not proficient in the particular language through use of machine translation are disclosed. The method can include receiving a communication request from the customer, including a request that the communication accommodate the particular language. The method can include determining that the contact handling system is unlikely to accommodate the communication request via an agent proficient in the requested language within a threshold time period. The method can include beginning communication between the customer and an available agent not proficient in the particular language using machine translation to facilitate the communication.

Abstract: A method for optimizing message transmission and decoding comprises: reading data from a memory of an originating device, the data comprising information regarding the originating device; encoding the data by converting the data to a subset of words having a ranked recognition accuracy higher than the remainder of words; transmitting the encoded data from the originating device to a receiving system audibly as words via a telephone connection; utilizing a voice recognition software to recognize the words; decoding the words back to the data; and taking a predetermined action based on the data.

Abstract: A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

Abstract: A computer-implemented method is described for developing query tags for classification of user queries to a call routing application. Multiple user query corpuses are accessed that contain user queries from multiple call routing applications in multiple different vertical domains. A set of frequent user queries are selected which appear in multiple different query corpuses in multiple different vertical domains. From these are developed frequent query tags for semantic classification of the frequent user queries. The frequent query tags are then stored in a query tag database.

Abstract: A system is disclosed for receiving, categorically storing, and supplying different types of location-specific audio information to either fixed or mobile users. The audio information is categorically stored by geographical location. As users travel through different environments (i.e., cities, freeway systems, airports) they can access audio information that is specific to their geographical location. Users may also annotate locations with real-time audio information. This audio information is accessible to mobile users using cellular phones, or other transceivers, and by fixed users using phones or computers.

Abstract: One embodiment of a method for translating a message can be broadly summarized by the following steps: generating an electronic message in an understood language of an originating party; receiving instructions to translate contents of the electronic message to another language; converting the electronic message to the another language in accordance with the instructions; and delivering the converted electronic message to the receiving party. Other methods and devices are also provided.

Abstract: A method of enabling the selection of a language to be employed as a method input language by a disambiguation routine of a handheld electronic device having stored therein a plurality of method input languages and disambiguation routine number, includes detecting a selection of a language, detecting as an ambiguous input an actuation of one or more input members, outputting at least a plurality of the language objects that corresponds to the ambiguous input, outputting an indicator which one of the method input languages is currently employed by the disambiguation function, and enabling an alternate one of the input language methods to be selected in response to a selection of the indicator in lieu of one of the plurality of language objects.

Abstract: A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database, and routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.

Abstract: A multi-language interfaces system includes a storage unit, a processing unit, and a language switch unit; the storage unit stores an executable code containing a variable code and multiple language packs; the processing unit is electrically connected for transmission to the storage unit to execute the executable codes; and the language switch unit is respectively electrically connected for transmission to the storage unit and the processing unit to provide a signal to the processing unit where the variable code is converted into one of those language packs.

Abstract: A method for improving user satisfaction with automated response computer driven systems is provided. In one embodiment the automated computer system utilizes a Web browser accessing at least a Web site. In another embodiment, the automated computer system is a telephonic response system with voice recognition and generation capability. In each embodiment the user is first prompted to provide indications of user language usage preferences which are then analyzed and stored in a user profile. Thereafter, subsequent information from the automated system is modified in accordance with the stored user profile before presentation to the user.

Abstract: A method (400) for creating and managing a distribution list can include creating a distribution list (410) at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list (504) and recording an audio message (508) to be sent to the at least one recipient. Translating the audio message (510) into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message (512) to the at least one recipient.

Abstract: A method of enabling the selection of a language to be employed as a method input language by a disambiguation routine of a handheld electronic device having stored therein a plurality of method input languages and disambiguation routine number, includes detecting a selection of a language, detecting as an ambiguous input an actuation of one or more input members, outputting at least a plurality of the language objects that corresponds to the ambiguous input, outputting an indicator which one of the method input languages is currently employed by the disambiguation function, and enabling an alternate one of the input language methods to be selected in response to a selection of the indicator in lieu of one of the plurality of language objects.

Abstract: An approach is disclosed for providing a managed language translation service. A request, from a source station, is received, at a switch, to establish a voice call with a destination station. A determination is made whether the request includes an indicator specifying invocation of a translation service managed by a service provider. If the request includes the indicator, the voice call is directed to a gateway that transmits the voice call over a data network to a translation application. The translation application translates, in real-time, speech associated with the voice call from a first language to a second language. The translated speech is transmitted to the destination station.

Abstract: Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed on hold. While on hold, the calling party is provided with a plurality of selectable options. Each of the plurality of options corresponds to a predefined operation. A selected option request, corresponding to one of the plurality of options, is received from the calling party. The predefined operation corresponding to the selected option request is then performed. A system is also provided having instructions thereon for providing selectable options to a calling party while on hold.

Abstract: A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database, and routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.

Abstract: A method for enabling input into a handheld electronic device having at least three selectable languages available thereon includes detecting a predetermined input a number of times and switching a selected language between one of the three selectable languages and another of the three selectable languages wherein the another language is an immediately preceding selected language.

Abstract: A system and method for conducting a conference between a plurality of geographically-dispersed participants, with simultaneous interpretation in a plurality of languages, wherein the method comprises establishing an audio bridge for each of the languages, connecting through a network each participant of a plurality of participants to an appropriate one of the bridges based upon a preferred language of the respective participant, and connecting an interpreter to a first one of the bridges and a second one of the bridges, wherein the interpreter simultaneously listens to a speaking one of the participants through the first one of the bridges and speaks a translation into the second one of the bridges, and wherein the audio connections within the system are configured automatically according to the language being spoken and the abilities of the interpreters. Order is maintained by allowing a participant to make a request to speak, and by granting said requests in turn.

Abstract: A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database. The method also routs the call to a predetermined destination based on the stored language preference of the caller in the electronic database.

Abstract: A communications platform provides communication services for parties communicating in different languages. The communications platform may receive a language interpretation request from a first party via a telephone device and identify first and second languages associated with the request. The communications platform may determine whether the first party is associated with an account, to which a fee associated with the language interpretation is to be debited, and may forward the language interpretation request based on the association of the first party with the account.

Abstract: A method of enabling the selection of a language to be employed as a method input language by a disambiguation routine of a handheld electronic device having stored therein a plurality of method input languages and disambiguation routine number, includes detecting a selection of a language, detecting as an ambiguous input an actuation of one or more input members, outputting at least a plurality of the language objects that corresponds to the ambiguous input, outputting an indicator which one of the method input languages is currently employed by the disambiguation function, and enabling an alternate one of the input language methods to be selected in response to a selection of the indicator in lieu of one of the plurality of language objects.

Abstract: A method of enabling input into a handheld electronic device comprises detecting as an ambiguous input an actuation of one or more input members, employing an operative input method language to output a number of objects that are selectable and that each comprise at least a portion of a language object that corresponds with the ambiguous input, outputting at a location adjacent the number of objects an indicator representative of an operative input method language, detecting an input from a multiple-axis input device as being a selection input with respect to the indicator and, responsive thereto, enabling a selection of an alternate input method language as the operative input method language.

Abstract: The invention relates to an electronic device, which includes a voice user interface (VUI), speech-recognition devices (SR) for implementing the voice user interface (VUI), and memory (MEM), in which language-configuration data is arranged for the user interface (VUI, UI), including several language packages (LP1-LP9), in which packages (LP1-LP9) several languages (L1-L34) are grouped, of which at least some of the languages (L1-L34) may belong to several language packages (LP1-LP9), and at least one language package (LP1) is arranged to be selected for use in the user interface (VUI, UI). In the invention, the language package (LP1-LP9) is selected by the device.

Abstract: Systems for translating text messages in an instant messaging system comprise a translation engine for translating text messages into a preferred language of a recipient of the text messages. The systems are configured to send and receive the text messages and to determine whether the text messages that are received in a source language are in the preferred language of the recipients so that the text messages are displayed in the preferred language of the recipients of the text messages, including an indication of whether or not the received message is translated. Other systems and methods are also provided.

Abstract: The present invention is directed to an apparatus and method for storing a language preference and providing the stored language preference automatically without any intervention of a user. The user may have an option to set a desired language preference on the calling apparatus such as a telephone device. A call center may send a query requesting language preference information of the user to the calling apparatus when the user makes a call connection to the call center. The desired language preference saved on the calling apparatus may be sent directly from the calling apparatus to the call center. In this manner, the user may not have to repeat a language selection process for every call made to the call center.

Abstract: A method and device are provided for classifying at least two languages in an automatic dialogue system, which processes digitized speech input. At least one speech recognition method and at least one language identification method are used on the digitized speech input in order, by logical evaluation of the results of the method, to identify the language of the speech input.

Abstract: Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language preference.

Abstract: A method for enabling input into a handheld electronic device having at least three selectable languages available thereon includes detecting a predetermined input a number of times and switching a selected language between one of the three selectable languages and another of the three selectable languages wherein the another language is an immediately preceding selected language.