Abstract: Novel tools and techniques for providing an in-line AI virtual assistant are provided. A system includes a session border controller coupled to an end-user device, and a session initiation protocol stack. The session initiation protocol stack includes a processor, and non-transitory computer readable media comprising instructions executable by the processor to: receive, from the session border controller, a call invite request; provision, via the AI virtual assistant service, an AI virtual assistant instance in response to the call invite request; and join the AI virtual assistant instance to a call with the end-user device.

Abstract: Systems and methods for populating the fields of an electronic form are disclosed. A method includes receiving, by a processing circuit, a speech input for filling out a field of an electronic form; determining, by the processing circuit, an irregularity in the speech input; refining, by the processing circuit, the speech input based on the determined irregularity; converting, by the processing circuit, the refined speech input into text; and providing, by the processing circuit, the text to a user device to populate the field with the text.

Abstract: Apparatus for constructing a digital telephone message including a message defining unit, configured for allowing a sender to define a message for sending to a recipient, and a response defining unit, configured for allowing the sender to predefine a recipient response, and to include the predefined recipient response in the message for activation at the recipient. Apparatus for receiving a digital telephone message, the message including an activatable sender-defined response, the apparatus including a receiving unit for receiving the message, a notification unit for notifying a recipient of the arrival of the message, and a response activation unit for displaying the sender-defined response, and associating the sender-defined response with a user action for providing user input to send the response. Related apparatus and methods are also described.

Abstract: A text search query including one or more words may be received. An ASR index created for an audio recording may be searched over using the query to produce ASR search results including words, each word associated with a confidence score. For each of the words in the ASR search results associated with a confidence score below a threshold (and in some cases having one or more preceding words in the ASR index and one or more subsequent words in the ASR index), a phonetic representation of the audio recording may be searched for the word having the confidence score below the threshold, where it occurs in the audio recording, possibly after the one or more preceding words and in the audio recording before the one or more subsequent words, to produce phonetic search results. Search results may be returned include ASR and phonetic results.

Abstract: Novel tools and techniques for providing an in-line AI virtual assistant are provided. A system includes a session border controller coupled to an end-user device, and a session initiation protocol stack. The session initiation protocol stack includes a processor, and non-transitory computer readable media comprising instructions executable by the processor to: receive, from the session border controller, a call invite request; provision, via the AI virtual assistant service, an AI virtual assistant instance in response to the call invite request; and join the AI virtual assistant instance to a call with the end-user device.

Abstract: A text search query including one or more words may be received. An ASR index created for an audio recording may be searched over using the query to produce ASR search results including words, each word associated with a confidence score. For each of the words in the ASR search results associated with a confidence score below a threshold (and in some cases having one or more preceding words in the ASR index and one or more subsequent words in the ASR index), a phonetic representation of the audio recording may be searched for the word having the confidence score below the threshold, where it occurs in the audio recording, possibly after the one or more preceding words and in the audio recording before the one or more subsequent words, to produce phonetic search results. Search results may be returned include ASR and phonetic results.

Abstract: The present disclosure generally relates to contact management and communication with contacts. On a portable electronic device having a display a plurality of affordances associated with a plurality of contacts are displayed. A first user input is received selecting a first affordance of the plurality of affordances for a first contact of the plurality of contacts. In response to receiving the first user input and in accordance with a determination that a first communication application is in a set of communication applications installed on the portable electronic device, a contact information interface is displayed for the first contact. The contact information interface includes a first contact identification field for the first contact. The first contact identification field is associated with the first contact and the first communication application.

Abstract: A shared VM received from a telephone number is associated with a shared VM inbox that is accessible to a group of users including a first user and a second user. A request to assign a responsibility for the shared VM to the first user is received. Based on the request, a callback action usable to initiate a call to the telephone number is enabled for the first user, and the callback action is disabled for the second user and with respect to the shared VM. Based on an indication that the first user performed the callback action, a status associated with the shared VM is updated.

Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.

Abstract: The current invention describes a method and system for imposing a dynamic sentiment vector to an electronic message. In one embodiment of the invention, the method comprises of receiving a text input comprising message content from an electronic computing device associated with a user. The message content is further parsed and comprised in the text input for emotionally-charged language, assigned a sentiment value, based on the emotionally-charged language, from a dynamic sentiment value spectrum to the text input. Additionally, based on the sentiment value, imposing a sentiment vector, corresponding to the assigned sentiment value, to the text input, the imposed sentiment vector rendering a sensory effect on the message content designed to convey a corresponding sentiment.

Abstract: A method performed by a wireless device on a wireless network. The method includes sending an access request for an application. In response to sending the access request, the wireless device receives a visual voicemail message including authentication information. The wireless device can access and send the authentication information of the visual voicemail message to an authentication system. The wireless device is then authenticated to participate in a restricted activity or access restricted content in response to the sent authentication information.

Abstract: Techniques and architectures enable a wireless communications system to receive and deliver a message for which a user of a mobile device has specified which among multiple devices, all assigned the same phone number as one another, is to receive the message. The mobile device may be the sender or the receiver of the message. The message may be a scheduled message to be delivered on a particular date and time to a contact in an address book of the sender.

Abstract: The subject matter of this specification can be embodied in, among other things, a computer-implemented method that includes obtaining, at a computer system, a plurality of contact identifiers for a computer account holder, wherein the identifiers represent a plurality of different communication modes; identifying a handle for the account holder, wherein the handle is associated with a uniform resource locator; and correlating the handle with the plurality of contact identifiers, and storing the handle and plurality of contact identifiers together so as to permit retrieval of the contact identifiers in response to identification of the handle.

Abstract: Utilizing a voice capturing device (e.g., smart phone, tablet, smart speaker) to capture voice commands and send the voice commands to a cloud based voice recognition/processing engine to convert the commands to text commands. Processing the text commands at an access point for a WiFi network. The voice commands may include search queries about particular wireless devices that are associated with the WiFi network. The access point may search the configuration and connectivity data for the WiFi network to determine what access point the wireless device is connected to and a location for the access point. The result of the search may be announced to the user via the voice capturing device. The voice activated search may be to find wireless devices that have misplaced or for inventory management. The voice activated commands may also include voice WiFi network configuration commands.

Abstract: A system may include a server, which may receive a request from a customer device. The server may retrieve data records associated with the request from data sources. The server may process and present a standardized data record on analyst devices. The server may remove data gaps from the standardized data record, in response to receiving inputs from at least one analyst device. The server may generate and update status indicators on a user interface of each analyst device when any analyst device may operate on the standardized data record. The server may use a completed data record to generate a dynamic electronic document. The server may present the dynamic electronic document on a user interface of the customer device. The server may update values within the dynamic electronic document when there is a change in information within the data records.

Abstract: An enterprise communication computing device enabling communication with recipient computing devices based upon unique, non-telephonic-based recipient computing device identifiers associated with recipient computing devices may be provided. The communication device may include a processor and a memory device and a communication interface. The communication interface may include a plurality of modules including telephonic communication, text-based messaging, and two-way radio communication. The processor may be programmed to generate a user interface with a plurality of icons, each representative of a module. The processor may receive a selection of a first icon representative of a first module, and may execute the first module.

Abstract: A method of postponing an electronic message is performed at a computing device having one or more processors and memory. The memory stores one or more programs configured for execution by the one or more processors. The device displays a first electronic message for a user of the computing device and receives user input to postpone the first electronic message. In response to the user input, the device displays a plurality of postponement locations in a user interface window and receives user selection of a postponement location from the displayed plurality of postponement locations. The device then inhibits display of the first electronic message at the computing device. When it is subsequently determined that the computing device is at the first postponement location, the device redisplays the first electronic message.

Abstract: Systems and methods for actuating a Do Not Disturb (DND) feature of a playback device that is configured to play back alert notifications from a plurality of network-enabled devices include (i) a mobile device receiving input data representing a selection of the playback device; (ii) the mobile device receiving input data representing a selection of a DND time period; and (iii) responsive to receiving the input data representing the selections of the playback device and the DND time period, sending an instruction to the selected playback device that causes the selected playback device to enter a DND mode for the duration of the selected DND time period, during which the selected playback device is instructed to not play back alert notifications when the alert notifications are received from at least one network-enabled device of the plurality of network-enabled devices.

Abstract: A system may include a processor. The processor may be configured to receive a first indication indicative of presence of a person arriving at a location associated with a scheduled service. The process may also be configured to determine whether the first indication corresponds to an expected arrival time of the scheduled service. Additionally, the processor may receive activity data in response to determining that the indication corresponds to the expected arrival time. Further, the processor may receive a second indication indicative that the person has completed the scheduled service. Further still, the processor may determine whether the scheduled service is completed based at least in part on the activity data. Even further, the processor may transmit a service confirmation to a computing device associated with a property owner of the location in response to determining that the scheduled service is completed.

Abstract: Systems, devices and methods for delivering audible alerts are described. In one aspect, an event for generating an audible alert for a user is detected. In response to detection of the event for generating for the audible alert, an audible interface device for delivery of the audible alert based on a location of a personal electronic device of the user is selected. It is determined whether a personal electronic device of another user is within a threshold distance of the selected audible interface device. In response to determining that the personal electronic device of another user is within the threshold distance of the selected audible interface device, an audible identifier associated with the user is determined. Alert instructions for the audible interface device are generated and sent to the audible interface device over a wireless network via a communication module.

Abstract: A question-and-answer application that displays topic-specific biographical information about users when presenting certain content elements is described. The topic-specific biographical information for a user may be displayed in various contexts, such as with an answer to a question on a question page for the question, or with information identifying a user who is following a question or a topic. With some embodiments, a user's topic-specific biographical information may be provided by the user, provided or suggested by another user, or obtained from an external data source.

Abstract: Systems, devices and methods for delivering audible alerts are described. In one aspect, an event for generating an audible alert for a user is detected. In response to detection of the event for generating the audible alert, it is determined whether an authorized audible interface device is within a threshold distance of the user based on a location of the user and a location of one or more authorized audible interface devices. In response to determining that an audible interface device is within the threshold distance of the user, alert instructions for the audible interface device are generated. The alert instructions cause the audible interface device to generate the audible alert in accordance with alert data provided in the alert instructions. The alert instructions are sent to the audible interface device over a wireless network via a communication module.

Abstract: A call assistant device is used to command a call management system to perform a specified task in association with a specified call. The call assistant device can be an Internet of Things (IoT) based device, which can include one or more buttons and connect to a communication network wirelessly. When a user activates the call assistant device, e.g., presses a button, the call assistant device sends a message to the call management system to perform a specified task. Upon receiving the message, the call management system executes the specified task in association with a specified call of the user. The task to be performed can be any task that can be performed in association with a call, e.g., generating a summary of the call, bookmarking a specified moment in the call, sending a panic alert to a particular user, or generating an action item.

Abstract: Systems and methods for generating a metadata log in a database recovery system include generating, at its primary system, a metadata log for a logging period. A change applied to a metadata object accessible from the primary system is detected, and upon detection, the system identifies a pair of a unique metadata identifier and a metadata type for the changed metadata object and determines a metadata structure of the changed metadata object. A data exchange object for the metadata structure is generated and a data exchange element from the data exchange object is created. The metadata log is updated with log information that includes the data exchange element and the pair, which is associated with the data exchange element. Upon the logging period ending, the metadata log is transmitted to a secondary system of the database recovery system for replaying. Related apparatus, systems, techniques and articles are also described.

Abstract: An optical apparatus includes a light source unit, at least one first light modulation element, an illumination optical system configured to illuminate the first light modulation element using light from the light source unit, and a relay optical system configured to make conjugate with each other a predetermined surface on an optical path between the light source unit and the first light modulation element, and a surface of the first light modulation element. The relay optical system includes, in order from the predetermined surface to the first light modulation element, a first reflection surface having a positive power, a second reflection surface having a negative power, and a third reflection surface having a positive power. The relay optical system satisfies a predetermined condition.

Abstract: A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

Abstract: A method for providing ticket information is provided. The method includes: receiving a notification; determining whether the notification includes the ticket information; and if the notification includes the ticket information, providing the ticket information in a multimedia message.

Abstract: Disclosed is a method for providing information with a voice message to a subscriber A in response to a receipt of call connection attempt in a terminal device of a subscriber B, the method includes: detecting the call connection attempt from the subscriber A in the terminal device of the subscriber B; generating a message including data carrying a dedicated voice message to the subscriber A; outputting the generated message to the subscriber A. Also disclosed is relates to a system implementing the method and a computer program product.

Abstract: The present disclosure relates to a method, device, system and storage medium for voice communication. The method includes acquiring a first operation instruction, the first operation instruction for instructing to acquire a supplementary voice content of a first voice message; acquiring the supplementary voice content of the first voice message according to the first operation instruction; generating a second voice message according to the supplementary voice content and a supplementary identification, the supplementary identification for indicating that the voice content included in the second voice message is a supplementary voice content; and sending the second voice message to the server. In the present disclosure, a terminal may add a supplementary voice content on the basis of the sent voice message according to an instruction of the user.

Abstract: Embodiments described herein generally relate to a method and system of integrating a user's voice mail onto a single voice messaging service, e.g., a Unified Messaging (UM) service, such that a client may access this single source for voice mail retrieval, even where such voice mails are from a variety of sources, e.g., work, mobile phone, etc. A user, or the user's mobile operator, need only agree to accept the service, and the registration and configuration requirements for providing the service and forwarding calls to the service are automatically configured. The user's existing “speed dial” key or other setting for retrieving voice mail may also be automatically configured to the access number(s) for the service. Configurations may monitor the status of the service and update access and/or forwarding numbers. Voice mail forwarding and settings may also be automatically reverted back to the user's original service.

Abstract: Disclosed is a telephone call-back device that can provide a means for the recipient of a robocall incoming phone call to take action. The telephone call-back device includes an activation device, a call source utility, and a call-back utility. The activation device is a button or switch that a user can activate when they receive a robocall. Once the activation device is activated, the call source utility identifies a source phone number of the robocall incoming phone call. The call-back utility initiates one or more robo call-back outgoing phone calls to be sent to the source phone number. The call-back utility can be programmed to try to send many robo call-back outgoing phone calls to the source phone number to try to swamp the phone number with robo call-back outgoing phone calls.

Abstract: A method of postponing an electronic message is performed at a computing device having one or more processors and memory. The memory stores one or more programs configured for execution by the one or more processors. The device displays a first electronic message for a user of the computing device and receives user input to postpone the first electronic message. In response to the user input, the device displays a plurality of postponement locations in a user interface window and receives user selection of a postponement location from the displayed plurality of postponement locations. The device then inhibits display of the first electronic message at the computing device. When it is subsequently determined that the computing device is at the first postponement location, the device redisplays the first electronic message.

Abstract: Processing mid-dialog SIP messages by receiving a mid-dialog SIP message from a SIP user agent client, creating a new SIP session, associating the new SIP session with the mid-dialog SIP message, identifying an application that is associated with the mid-dialog SIP message, providing to the application the mid-dialog SIP message in the context of the new SIP session, receiving an acknowledgement from the application that the application will accept the mid-dialog SIP message, and responsive to receiving the acknowledgement, providing to the application the mid-dialog SIP message in the context of the new SIP session.

Abstract: Disclosed is a telephone call-back device that can provide a means for the recipient of a robocall incoming phone call to take action. The telephone call-back device includes an activation device, a call source utility, and a call-back utility. The activation device is a button or switch that a user can activate when they receive a robocall. Once the activation device is activated, the call source utility identifies a source phone number of the robocall incoming phone call. The call-back utility initiates one or more robo call-back outgoing phone calls to be sent to the source phone number. The call-back utility can be programmed to try to send many robo call-back outgoing phone calls to the source phone number to try to swamp the phone number with robo call-back outgoing phone calls. The system may provide satisfaction to the user as a tool to respond to these on-going nuisances.

Abstract: Systems, methods, apparatuses, and computer program products that provide flexible support for services are provided. One method includes receiving, by a network node, a request type from a user equipment, where the request type indicates types of services required by the user equipment from the network. The method may also include using the received request type to make determinations regarding a provision of services to the user equipment.

Abstract: Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.

Abstract: A method and system are provided. The method includes monitoring power usage and predicting power requirements for the at least two mobile devices. The method further includes identifying a device charging order and a power threshold of each of the at least two devices to meet the predicted power requirements of each of the at least two devices. The method also includes notifying a user regarding the device charging order and the power threshold of each of the at least two devices. At least the monitoring, identifying, and notifying steps are performed by a processor-enabled charging manager.

Abstract: A telephone marketing and messaging method includes dialing a telephone number associated with a prospect to establish a connection, and providing a conditional and automatically selected pre-recorded voicemail message of a series of voicemail messages to the prospect each time in response to arriving at a voicemail of the prospect, where each voicemail message of the series of voicemail messages is different. The voicemail messages continue to be delivered to the prospect until the prospect answers or responds. In addition, the method includes providing an email message to the prospect that correlates to a respective voicemail message delivered to the prospect.

Abstract: A system, method, and apparatus for a virtual fax machine are provided. In one embodiment, a system for a virtual fax machine is provided including a computer configured to display a virtual fax machine based on a script, a server configured to receive at least one electronic document associated with a fax to be sent using the virtual fax machine, and a traditional facsimile machine configured to receive the fax to be sent. In another embodiment, an apparatus for a virtual fax machine is provided including a computer configured to locate and execute a script associated with a virtual fax machine, display the virtual fax machine, associate at least one electronic document with a fax to be sent, encode the at least one electronic document to a form suitable for communication over a network, and transmit the encoded electronic document over the network as the fax to be sent.

Abstract: An exemplary embodiment provides for a method for providing a mobile device-based community corrections supervision system. The method includes receiving an alert, from a remote server, via an enrollee's mobile device, to perform a check-in and receiving acknowledgement of the alert from the enrollee. Additionally, the method then requests the enrollee to recite displayed text and records the enrollee as the displayed text is recited.

Abstract: Disclosed is a telephone call-back device that can provide a means for the recipient of a robocall incoming phone call to take action. The telephone call-back device includes an activation device, a call source utility, and a call-back utility. The activation device is a button or switch that a user can activate when they receive a robocall. Once the activation device is activated, the call source utility identifies a source phone number of the robocall incoming phone call. The call-back utility initiates one or more robo call-back outgoing phone calls to be sent to the source phone number. The call-back utility can be programmed to try to send many robo call-back outgoing phone calls to the source phone number to try to swamp the phone number with robo call-back outgoing phone calls.

Abstract: Personalized reminder notifications are provided regarding communication-related events. The reminders correspond to missed communications or events unaddressed by a user, and may be determined based on sensor data provided by a user device. Further, an urgency level for the unaddressed event and a user availability model for responding to the event may be determined. The model may include a set of scores corresponding to the user's capability for carrying out tasks associated with responding to the unaddressed event, such as composing email or initiating a call. Additionally, reminder notification content may be generated based on information about availability and the unaddressed event, and used to provide notification(s). The notification content may include a recommendation to present a notification to the user at a future time determined likely to be convenient for the user to respond to the event or where the user likely will have capacity to respond appropriately.

Abstract: An image processing apparatus includes an acceptance unit configured to accept an input of user information, an acquisition unit configured to acquire an e-mail address of a user identified based on the user information accepted by the acceptance unit, a first setting unit configured to set a destination of a first e-mail transmitted with an attachment of image data, a second setting unit configured to set a destination of a second e-mail for making notification of completion of transmission of the first e-mail, and a control unit configured to perform control such that a destination of the first e-mail is restricted to the e-mail address acquired by the acquisition unit, but a destination of the second e-mail is not restricted to the e-mail address acquired by the acquisition unit.

Abstract: An icon can be created for a contact (e.g., an individual(s) or an entity) and presented on a user interface of a mobile device, such as a “home screen.” The icon can be used to retrieve and display contact information. The icon can also be used to invoke one or more applications that are personalized to the contact. The icon can be modified to display information related to the contact. In one aspect, an icon associated with an entity can be temporarily displayed on the mobile device based on the proximity of the mobile device to the entity. The icon can be used to retrieve and display information related to the entity. Additionally, the icon can be removed from the display on the mobile device when the mobile device is no longer within a certain proximity of the entity.

Abstract: A method truncates text entered via a text box user interface element. The method includes displaying a user interface on a display device of a client computing device, where the user interface includes first and second text entry fields within a collapsible text entry box. The method further includes receiving a first stream of characters into the first text entry field, initially displaying all characters of the first stream as the first text entry field receives the first stream, truncating the displayed characters of the first stream, resolving the truncated displayed characters of the first stream to a first object displayed within the collapsible text entry box, receiving a second stream of characters into the second text entry field, and further truncating the displayed characters of the first stream while receiving the second stream of characters into the second text entry field.

Abstract: Embodiments described herein generally relate to a method and system of integrating a user's voice mail onto a single voice messaging service, e.g., a Unified Messaging (UM) service, such that a client may access this single source for voice mail retrieval, even where such voice mails are from a variety of sources, e.g., work, mobile phone, etc. A user, or the user's mobile operator, need only agree to accept the service, and the registration and configuration requirements for providing the service and forwarding calls to the service are automatically configured. The user's existing “speed dial” key or other setting for retrieving voice mail may also be automatically configured to the access number(s) for the service. Configurations may monitor the status of the service and update access and/or forwarding numbers. Voice mail forwarding and settings may also be automatically reverted back to the user's original service.

Abstract: A method and apparatus are disclosed for transmitting notifications to customers. One example method may include identifying a notification event associated with a customer via a customer management module and retrieving a customer preference record. The method may also include determining a notification device preference for a customer Internet protocol (IP) device included in the customer preference record and determining a current presence status of the customer Internet protocol (IP) device. The method may also include transmitting the notification event to the customer's IP device based on the notification device preference.

Abstract: A voicemail notification indicates a caller has recorded a voicemail. The voicemail notification may be sent to any destination, such as a caller's device. The voicemail notification may be displayed in a communication log to visually indicate that the voicemail was recorded. A different notification may be sent and displayed to indicate the recipient retrieved the voicemail.

Abstract: In one embodiment, an apparatus includes a network arrangement and an email arrangement. The network arrangement is configured to enable the apparatus to communicate across a network. The email arrangement cooperates with the network arrangement to send and to receive emails. The email arrangement includes presence logic that monitors user interaction based presence with respect to a first email.

Abstract: A mobile device includes a network connection device capable of forming a communication connection to a cellular network and to a wi-fi network and communicating with an application server and an application capable of communicating through the both cellular and wi-fi networks device to a remote device. The mobile device also includes a context module that records and analyzes information about a user's interactions with data provide to the device by the remote device. The context module modifies an API call between the application and the application server based on analysis of prior usage of the application and a current communication connection of the network device.