Abstract: Calls for large call queues are handled by a system that assigns agents of a call queue to one of a first group or a second group. A size of the first group or the second group is based on a number of agents in the call queue that are online. The system batch rings each agent of the first group when an incoming call is received. If the incoming call is unanswered by the first group, the system batch rings each agent of the second group.

Abstract: Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, pulse information received from a telephony device can be used to identify a duration associated with the pulse. Based upon the duration, a determination can be made whether the pulse is invalid.

Abstract: Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, a series of dial pulses received from a telephony device can be counted to determine whether the series is valid. Based upon the count, a determination can be made whether the series of dial pulses is invalid.

Abstract: Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, pulse information received from a telephony device can be used to identify a duration associated with the pulse. Based upon the duration, a determination can be made whether the pulse is invalid.

Abstract: A method (200) for establishing a communication session between a caller device (104) and a called device (106) in a two-stage dialing protocol is provided. The method includes transmitting (204) at least one list of contacts and at least one list of index values to a communication server. Each index value of the at least one list of index values is associated with a corresponding contact from the at least one list of contacts. Further, the method includes initiating (206) a first-stage communication between a communication between the caller device and the communication server based communication server based on an input received at the caller device the caller device. Furthermore, the method includes transmitting (208) at least one set of characters of communication server based on a set of inputs received at the caller device and establishing (210) the communication session between the caller device and the called device based on the at least one set of characters.

Abstract: A method and apparatus for enabling a network service provider to compare the existing speed dial lists with new entries and only overwrite entries that have been modified are disclosed. In addition, the existing list remains active during this process and is protected from the update process. The existing list is only replaced by the updated list if the update process has been successfully completed without incident; otherwise, the existing list will remain active without being affected.

Abstract: A method for accessing contact information in an electronic device, such as a mobile phone, including a display and a plurality of keys, where each key represents one or more characters, comprising the steps of detecting a first input on a key, and presenting a contact stored as a speed dial choice for the key of the first input. When a second input on a key is detected, all contacts stored in a database of the device are searched, and any contact data including the combination of a character represented by the first input key and a character of the second input key are then presented to the user.

Abstract: Information related to telephone numbers is efficiently stored and retrieved by generating an index based on a portion of a telephone number for which information is to be stored or retrieved. For example, the portion of the telephone number can be a prefix of the telephone number. Information related to the telephone number is stored and retrieved in accordance with the generated index.

Abstract: A system to remind a user of calls he should make, to prevent protracted negligence, comprises a telephone service server that generates a call-to-make reminder page based on the urgency of reminder identified by multiplying a non-contact period from the last call made to the person to contact as derived from communication logs by the level of necessity to maintain a close relationship as derived from profiles of the person to contact; and a user's telephone 12a equipped with a display unit to show the call-to-make reminder.

Abstract: At telecommunication service that takes caller mobility into account and allows the caller to connect to a destination on one attempt. The intelligent call connection service according to the present invention receives a call initiated by a caller/subscriber and dials the called party's number identified by the subscriber. If the called party's line is busy or unanswered, the connection service prompts the subscriber to hang up. Thereafter, the connection service continues calling the called party for a predetermined duration and, when the called party answers, calls the subscriber back at one or more of the telephone numbers supplied by the subscriber as part of the service subscription. Thus, the subscriber or caller mobility is not hampered when the called party's line is busy or unanswered. The service-doesn't require the caller/subscriber to reinitiate the call when the called party's line is busy or unanswered.

Abstract: A method of telephone dialling comprises: accessing a remote database computer from a terminal computer; interrogating a database thereon to retrieve a required telephone number; causing the storage on the terminal computer of identification data associated with a dial out number, in persistent form; calculating, from the data and the retrieved telephone number, the telephone number to be dialled; and causing the dialling of the calculated number.

Abstract: An integrated contact center capable of generating outbound calls in a plurality forms including at least one instant online communication form for instantly communicating with a customer when he is online. A priority scheme or communication forms is preset for each customer so that the contact center may try the outbound calls according to the scheme until one succeeds. The contact center detects whether the target customer is online or not before an online communication form is tried.