Abstract: An exemplary method for automatically simulating calling scenarios comprises the steps of receiving, from a user, information relating to a call center scenario, automatically obtaining at least one calling scenario template based on the information, automatically merging code modules specific to the scenario with the template to generate a simulation program, executing the simulation program, and providing simulation results to the user.

Abstract: A method for managing work progress of separate work jobs in a machine shop having a plurality of separate machining operations comprises applying to a work order document a row of colored labels with each colored associated with a respective one of the machining operations. The operator of an operation can therefore readily select jobs that require that operation by simple visual observation. Once that operation is effected, the label is removed and available for the next operation which is readily apparent due to the colored label. The selection of the colors associated with the various operations is effected so that ready recollection is available due to associated by alliteration.

Abstract: A pointing gesture, a method of communication using a set of pointing gestures, and mnemonic devices are described used between a sender and a receiver. The pointing gestures are performed by the sender using a gesturing device which comprises a primary indicator and a plurality of ancillary indicators. The pointing gestures are performed by the sender in a field located between the sender and the receiver. The field has a plurality of possible vector patterns created therein. Each vector pattern has a plurality of relocating line and point vectors. In the preferred embodiment, the gesturing device comprises the sender's hand with the index finger serving as the primary indicator and the thumb and middle finger serving as ancillary indicators. Also disclosed herein is a method of communication using a set of thirty-six pointing gestures with each pointing gesture programmed or associated with one communication code.