Quality Analysis Or Management Patents (Class 705/7.41)
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Patent number: 8655470Abstract: A computer implemented method for evaluating quality control data of a product manufactured by a partially automated manufacturing process. In the method, a database is generated which includes design specifications for the product. Manufacturing data generated from inspection of the product at each stage of the partially automated process is then received. The manufacturing data is then compared with the design specifications to determine whether the manufacturing data meets the design specifications. In one embodiment, the product is an induction coil used in electric motors.Type: GrantFiled: January 7, 2011Date of Patent: February 18, 2014Assignee: Siemens Industry, Inc.Inventors: Nicholas G. Lang, Sumit Singhal
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Patent number: 8655713Abstract: Techniques for help desk management are provided. A user's experience with a resource is captured via a rating. The rating is recorded along with other metrics associated with a processing environment of the user and proactive action taken in response to configuration or performance problems with the user.Type: GrantFiled: October 28, 2008Date of Patent: February 18, 2014Assignee: Novell, Inc.Inventors: Tammy Anita Green, Stephen R Carter, Scott Alan Isaacson, Eric Anderson
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Publication number: 20140046735Abstract: According to an embodiment, an evaluation value calculation device includes a receiving unit, a first calculator, and a second calculator. The receiving unit is configured to receive, with respect to a task of a worker to input information, a task result indicating the information input by the worker. The first calculator is configured to calculate, in response to receiving the task result, first information including any of an average evaluation value indicating an average value per unit time of an evaluation value given to the worker as compensation for the task, average work time indicating an average value of time necessary to perform one task, and probability information indicating a probability of the task being performed correctly. The second calculator is configured to calculate, using the first information, the evaluation value for the task that is to be performed next by the worker.Type: ApplicationFiled: July 22, 2013Publication date: February 13, 2014Applicant: Kabushiki Kaisha ToshibaInventors: Masayuki ASHIKAWA, Yuichi Miyamura, Michiaki Ariga
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Publication number: 20140039985Abstract: Systems and methods for evaluating a worker in performing crowd sourced tasks and providing in-task training are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, for selecting a job distributed through a job distribution platform for workers to work on, for use to generate a test task, the job being associated with a known correct result, associating a manipulated result, known to be an incorrect result for the job, with the job to generate the test task, and/or presenting the job with the manipulated result as the test task to a worker for evaluation of work quality of the worker. The job distribution platform crowd sources tasks online to workers to work on via their respective computing devices.Type: ApplicationFiled: October 8, 2013Publication date: February 6, 2014Applicant: CROWDFLOWER, INC.Inventors: David Oleson, Alexander Sorokin, Greg Laughlin, Vaughn Hester, John Le, Christopher R. Van Pelt, Lukas A. Biewald
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Patent number: 8640205Abstract: A method is provided for implementing collaborative information management. Information collaboration entities are authorized to allow entity members thereof access to a collaborative information data structure. Each information collaboration entity is a different business entity than each other information collaboration entity. An entity member of each one of the information collaboration entities is authorized to maintain business process information associated therewith within the collaborative information data structure. The business process information of each one of the information collaboration entities is generated through a business process thereof. The business process information of each one of the information collaboration entities is useful as quality control information for a manufactured product of a particular one of the information collaboration entities.Type: GrantFiled: July 25, 2011Date of Patent: January 28, 2014Inventor: Michael Eugene Weaver
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Patent number: 8626570Abstract: A method for data quality management may include collecting data related to a project. The method may also include generating a predetermined representation of the data and implementing or performing an improvement related to the project in response to the representation of the data indicating a trend toward not meeting a predefined project goal. The method may further include defining a control plan in response to the data indicating a trend toward meeting the predefined project goal.Type: GrantFiled: December 22, 2004Date of Patent: January 7, 2014Assignee: Bank of America CorporationInventors: Alvin Lee, Donald E. Carlson
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Patent number: 8626571Abstract: An electronically generated locate request ticket identifying a dig area includes first image data associated with the dig area. The first image data includes one or both of: i) a marked-up image of a geographic area including the dig area, wherein the marked-up image includes at least one dig area indicator to provide an indication of the dig area; and ii) geographic information relating to the at least one dig area indicator. The locate request ticket is electronically transmitted to at least one entity associated with the locate operation. A completed locate request ticket is electronically received including second image data and/or non-image data relating to the locate operation as performed. The completed locate request ticket is electronically processed so as to provide a quality assessment of the locate operation.Type: GrantFiled: July 9, 2010Date of Patent: January 7, 2014Assignee: CertusView Technologies, LLCInventors: Steven Nielsen, Curtis Chambers, Jeffrey Farr
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Patent number: 8626545Abstract: Systems and methods of a job distribution platform for aggregating performance data in a worker profile for workers in performing crowd sourced tasks are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, of generating and storing performance data when a worker performs one or more tasks distributed online to their respective computing devices by a job distribution platform which crowd sources tasks over a network to remote workers. The tasks can span current jobs and a history of previous jobs distributed to the worker and the job performance data for the worker is collected for current and previous jobs. New jobs can be assigned to a worker selected based on performance data of the worker.Type: GrantFiled: October 17, 2011Date of Patent: January 7, 2014Assignee: CrowdFlower, Inc.Inventors: Christopher R. Van Pelt, Ryan Cox, Alex Sorokin, Michael Juster
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Patent number: 8620690Abstract: A plurality of actual outcome data points, including actual outcomes for a plurality of episodes of a process, are obtained for the process. A practitioner-independent baseline outcome is also obtained for the process. For each given one of the actual outcome data points, the given one of the actual outcome data points is equated to the practitioner entity-independent baseline outcome multiplied by a plurality of unknown participating practitioner entity outcome indices for each of a plurality of participating practitioner entities. Each of the participating practitioner entity outcome indices is raised to an exponent including a corresponding one of a plurality of unknown participating practitioner entity type indices, to obtain a plurality of equations. The plurality of equations are solved to obtain estimated values of the unknown participating practitioner entity outcome indices and estimated values of the unknown participating practitioner entity type indices.Type: GrantFiled: December 6, 2011Date of Patent: December 31, 2013Assignee: International Business Machines CorporationInventors: Jianying Hu, Fei Wang, Robert K. Sorrentino, Shahram Ebadollahi
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Publication number: 20130346163Abstract: Various embodiments of systems and methods for measuring the quality of individual product modules over a lifecycle of a product are described herein. The method involves integrating error reports received from an internal incident management system and a customer incident management system. The method further includes associating the quality information in the error reports to a corresponding one or more product modules of a product and storing the association in a metadata repository. Using the quality information from the metadata repository, an automated evaluation of the quality of a product module is performed. In an aspect, the quality of a product module is represented as a quality indicator which is normalized with respect to a usage index of the product module. The generated quality indicator for the product module is associated with the product module and stored in the metadata repository with a time stamp for later access.Type: ApplicationFiled: June 22, 2012Publication date: December 26, 2013Inventors: JOHANN KEMMER, Martina Rothley
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Patent number: 8606624Abstract: A method to facilitate a Product Quality Planning and Management (PQPM) project associated with a product development cycle is provided. The method includes displaying on a user interface one or more activities to be executed for the PQPM project. The method further includes receiving, with an aid of the user interface, textual inputs indicative of a measurement criterion associated with an execution status the one or more activities. The method further includes developing a report to monitor a risk associated with the PQPM project, the report is based on the measurement criterion associated with the execution status of the one or more activities.Type: GrantFiled: March 30, 2012Date of Patent: December 10, 2013Assignee: Caterpillar Inc.Inventors: Jasmeen K. Harsh, Deric E. Walsh, Erin M. Miller
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Publication number: 20130311246Abstract: A content and data analysis method for evaluating and improving a website, by accessing the website to be analyzed, analyzing the content and data associated with the website, scoring the website based on a multitude of criteria, and generating suggestions for improving the website.Type: ApplicationFiled: July 25, 2013Publication date: November 21, 2013Inventor: Yosi Heber
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Patent number: 8577719Abstract: Healthcare providers are faced with an extremely fast paced environment where patient care is closely coupled with quality and safety standards. To promote a safe and optimal environment for patients and healthcare workers, numerous standards must be met. The number of standards continues to grow as healthcare continues to become more complex. The present invention, and the various embodiments thereof, describes a computer based system and method for strengthening a healthcare provider's quality program through the use of quality assurance, quality improvement and performance improvement modules that help to structure, monitor and manage quality tasks. A pixel mapped calendar provides a compelling graphical representation of the current status of the various quality tasks associated with a specific date or dates to provide a visual representation of the overall health of an organization as it relates to meeting quality and safety standards.Type: GrantFiled: January 13, 2012Date of Patent: November 5, 2013Inventors: Darlene Danece Bainbridge, Nicole Christina Travis
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Patent number: 8577718Abstract: A method and system for optimizing the level of engagement of components within a defined ecosystem or context includes defining an initial ecosystem or context ‘A’ in structural, functional, operational, and conceptual terms. One or more components are identified in the defined ecosystem or context ‘A’. It is determined whether all identified components account for all of the structural, functional, operational, and conceptual terms of the initial ecosystem or context ‘A’. If so, levels of disengagement and engagement are quantified for each of the identified components. For each of the identified components, one or more gaps are measured between a current component engagement level and a potential component engagement level. A report associated with the one or more identified components and the one or more measured gaps is produced and output. The report includes an organizational structure of the one or more components within a new ecosystem or context ‘B’.Type: GrantFiled: October 28, 2011Date of Patent: November 5, 2013Assignee: DW Associates, LLCInventors: Warren L. Wolf, Manu Rehani
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Publication number: 20130290075Abstract: Described herein are representative embodiments for localization quality assurance (LQA) of localized software. In one exemplary implementation, a localization quality assurance plan for performing LQA of a localized software based on a base-language software is developed, and using the localization quality assurance plan, the LQA is performed for the localized software at least by performing a first test phase of one or more test phases. In the first test phase, one or more screen maps are created for a localized-software build using first location resources at a first location, and the one or more screen maps are evaluated using second location resources at a second location. Also, one or more resource bundles for the first localized-software build are generated based on the evaluating of the one or more screen maps. Additionally, a second localized-software build is generated using the first location resources based on the one or more resource bundles.Type: ApplicationFiled: April 22, 2013Publication date: October 31, 2013Applicant: Infosys LimitedInventors: Satya Prabh Kathooria, Perminder Singh Vohra, Saurabh Kashyap, Sudhir Srivastava, Ritesh Parmar, Sumit Goyal
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Patent number: 8571922Abstract: Certain examples relate to computer implemented methods and systems including at least three modules whose combined functionality provides for interpretation and optimization of usual and unusual patterns in energy consumption; the identification, quantification, and monetization of hidden operating and financial waste and the accurate measurement of the results of implemented energy management solutions. The first, “Expert Module”, provides information that assists with the accurate interpretation of the information provided in the Operations module. The second, “Costs Module”, allows users to modify consumption and price components and derive the resulting operating costs based on the facility's applied or available rate structures. The third, “Operations Module”, charts and evaluates the current operating performance of a facility down to 15-minute intervals in comparison to the operating performance of a pre-selected “base year”.Type: GrantFiled: April 20, 2012Date of Patent: October 29, 2013Assignee: Efficiency3 Corp.Inventor: Joseph Zaloom
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Patent number: 8566146Abstract: Computer-based systems and methods for computing a score (a “target score”) for the contacts of a research department. The target score may be computed for each contact for each analyst team of the research department. The target score indicates how resources should be deployed by the research department to maximize revenue for the research department. The target score is computed based on a number of metrics. These metrics can include both analyst-team-specific contact metrics that relate to the contact-analyst team combination, as well as account metrics that pertain to the investment accounts associated with each of the contacts. Weights for the metrics may be determined using an optimization algorithm.Type: GrantFiled: May 10, 2012Date of Patent: October 22, 2013Assignee: Morgan Stanley & Co. LLCInventors: Barry S. Hurewitz, Scott Solomon, Thami Rachidi, Lauren Fleming, Omar Moustafa, Robert Treder, Vaughn S. Harvey
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Patent number: 8560379Abstract: An implementation for estimating the costs attributable to software failures brought on by defects, i.e. estimating that portion of the cost of owning software products that is attributable to potential damage to the software owner resulting from potential defects in the software provided by particular software suppliers. Calculating the cost of ownership of a software product obtained from a proposed supplier, including a cost of software failure factor that is estimated as follows: predetermining the quality level of an ideal supplier of the software product and then determining the deviation in quality level of the proposed software supplier from the ideal supplier level. Then, estimating the difference in product defect rate at the quality level of the proposed supplier from the defect rate of the ideal supplier, after which the cost to compensate for the damage resulting from each defect based upon the intended use of the software product is estimated.Type: GrantFiled: August 7, 2003Date of Patent: October 15, 2013Assignee: International Business Machines CorporationInventors: Ira R. Forman, Charles Gorham Ward
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Publication number: 20130268327Abstract: Information that specifically points out quality problems in manufacturing processes can be provided to a supplier, thereby providing techniques capable of improving procurement quality. A present procurement quality improving system 1 has a calculating device 11 having a processing function of calculating problems of the manufacturing processes of the supplier and a data storage device 12. The data storage device 12 stores supplier QC process-chart information (D1), process FMEA information (D2) including quality related information, etc. The calculating device 11 has a matching calculating unit 111, which carries out a processing of associating D1 with D2, a first display calculating unit 112, which carries out a processing of presenting the information including quality problem information, etc. calculated by the association to the supplier, etc.Type: ApplicationFiled: October 12, 2011Publication date: October 10, 2013Inventors: Akira Nagamatsu, Kenichi Funaki, Kentaro Taguchi, Tetsuro Adachi
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Patent number: 8554605Abstract: Systems and methods for evaluating a worker in performing crowd sourced tasks and providing in-task training are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, for selecting a job distributed through a job distribution platform for workers to work on, for use to generate a test task, the job being associated with a known correct result, associating a manipulated result, known to be an incorrect result for the job, with the job to generate the test task, and/or presenting the job with the manipulated result as the test task to a worker for evaluation of work quality of the worker. The job distribution platform crowd sources tasks online to workers to work on via their respective computing devices.Type: GrantFiled: October 17, 2011Date of Patent: October 8, 2013Assignee: CrowdFlower, Inc.Inventors: David Oleson, Alexander Sorokin, Greg Laughlin, Vaughn Hester, John Le, Christopher R. Van Pelt, Lukas A. Biewald
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Patent number: 8554606Abstract: A system and method for managing sponsorships by a sponsor, in which the party requesting the sponsorship requests to use content owned and protected by the sponsor, such as trademarks, logos, and copyrighted material. An embodiment of the method involves receiving, at a computer network site, a request for sponsorship from a requestor and responding to the request by sending either an approval or a rejection. If an approval is sent, the method further involves providing the requestor with access to content of the sponsor through the site. As part of providing this access, the method can involve requiring the requestor to accept an agreement posted on the site. The method can also include monitoring the requestor's actual use of the content.Type: GrantFiled: August 8, 2012Date of Patent: October 8, 2013Assignee: AT&T Intellectual Property I, L.P.Inventors: Marcus Delgado, Sandra J. Evans, Harrison P. Lantz, Amy L. Sherwood, David L. Furth
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Publication number: 20130262192Abstract: A system and computer implemented method for managing quality processing of electronic devices. A number of electronic devices are received for processing. The number of electronic devices are randomly sampled utilizing sampling thresholds to determine issues with the number of electronic devices. The sampling thresholds are automatically adjusted in real-time in response to results of the sampling. Failure processing is implemented in response to one or more of the number of electronic devices failing the sampling. The information associated with the processing of the number of electronic devices in recorded in one or more databases.Type: ApplicationFiled: March 29, 2012Publication date: October 3, 2013Inventors: Joel McCarty, David Miyatake
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Patent number: 8548842Abstract: Systems, methods, and computer program products are provided for a quantifiable assessment of the delivery effectiveness of Quality Function Deployment (QFD) planning designs. In this regard, present embodiments provide quantifiable metrics that help a key stakeholder, such as a product or service provider, determine the level of success for each design requirement or Critical-To-Quality (CTQ) attribute defined in the QFD design process. Thus, based on presently described embodiments, the stakeholder can assess how well the deployment of their product or service met the original defined CTQs and/or design requirements and which CTQs and which design requirements related to those CTQs should garner further attention to ensure that the CTQ meets its objective, which in turn allows for the opportunity for the highest possible customer satisfaction with the new or re-designed product, process or service.Type: GrantFiled: January 7, 2009Date of Patent: October 1, 2013Assignee: Bank of America CorporationInventor: John Frederick Race
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Patent number: 8548843Abstract: A method for ranking the performance data of a plurality of employees. The method may include using a receiver to receive information relating to the performance, by each of the employees, of a plurality of tasks. Each of the plurality of tasks may be tasks completed during a predetermined time period. The method may also include using a processor to compute for each of the plurality of employees, based at least in part on the received data, a median cycle time score, an accuracy score, an escalation percentage score, a volume score and a client target date score. The method may further include using the processor to rank, using percentile ranking, the of the median cycle time scores, accuracy scores, escalation percentage scores, volume scores and client target date scores.Type: GrantFiled: October 27, 2011Date of Patent: October 1, 2013Assignee: Bank of America CorporationInventors: Amy B. Folk, Mark D. Bowser, Grant F. Tyler
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Patent number: 8540514Abstract: Whilst partaking in a traditional electronic questionnaire survey, responses given by any one respondent are almost always influenced by that person's emotional state due to the survey format. This emotional content skews the results thus obtained making them inaccurate, so that statistical methods become necessary to interpret the results. Such a statistical analyses requires not only a minimum sample size but also to be interpreted, which can also lead to false, non repeatable results. However, by structuring the system and method of the electronic questionnaire survey in accordance with a strict set of guidelines, it is possible to measure a respondent's views on any subject matter both emotionally and rationally, together with the respondent's level of conviction. By comparing the emotional responses with the rational responses, a truly quantifiable and repeatable measure of respondent satisfaction towards the subject matter can be achieved, which also allows benchmarking as an added benefit.Type: GrantFiled: December 16, 2003Date of Patent: September 24, 2013Inventor: Martin Miles Gosling
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Patent number: 8543438Abstract: A method and apparatus that assesses the importance of projects in a portfolio of projects and allocates labor resources to multiple concurrent projects is provided. The method includes specifying clear project schedules that are readily testable for various projects and using labor categories for project schedule tasks requiring labor resources. The present design determines each project team member's productivity for each supported labor category and allocates project team members to the project tasks on a periodic basis such that the most important project tasks receive the most productive available project team members for each project's specified labor categories.Type: GrantFiled: February 3, 2012Date of Patent: September 24, 2013Inventor: Joel E. Fleiss
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Patent number: 8531459Abstract: A graphical forensic scheduling system is described. The system may receive a data date on a time-scaled project schedule. The system may calculate link gaps based on predecessor and successor relevant dates on either side of the data date. The system may automatically correct logic ties if actual dates for related activities are out-of-sequence. The system may calculate and display forensic floats, forensic drifts, and forensic total floats for actualized activities based on an algorithmic function of all link gaps on either side of the data date, i.e. forensic gap or otherwise. The as-built critical path may be determined based on the forensic total floats. The system may continuously and automatically refresh in real-time, forensic float, forensic drift and forensic total float any time a gap on either side of the data date takes on a revised value due to activities being repositioned on the timescale.Type: GrantFiled: January 14, 2010Date of Patent: September 10, 2013Assignee: PMA Technologies, LLCInventor: Gui Ponce de Leon
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Patent number: 8527326Abstract: Techniques for determining maturity of a delivery process in an information technology maintenance project are provided. The techniques include collecting information during a delivery process, wherein the information comprises operational data, aggregating the collected information for each delivery dimension into one or more aggregate delivery measures, wherein the one or more aggregate delivery measures comprise one or more delivery dimensions, comparing the one or more delivery dimensions against a threshold to determine a level of maturity for each delivery dimension, and determining an overall level of maturity of the delivery process by combining the level of maturity for each delivery dimension.Type: GrantFiled: November 30, 2010Date of Patent: September 3, 2013Assignee: International Business Machines CorporationInventors: Saeed Bagheri, Krishna Ratakonda, Rose Williams
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Patent number: 8527327Abstract: The present invention is a method and apparatus to determine which aspects of a project are under control and whether the trend is toward increasing or decreasing control. The degree of control is measured within and across projects for different drivers of project performance. This gives the project organization a holistic view of whether specific project enablers are driving projects out of control or contributing to bringing projects under control. This also enables organizations to use project control trends to implement corrective actions proactively. Effective project control also increases the probability that each project activity and the overall project will be completed as planned. In addition, effective project control leads to more predictable project timelines and a greater willingness for suppliers to provide fixed priced project services.Type: GrantFiled: March 14, 2011Date of Patent: September 3, 2013Inventor: Mark Lawrence
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Patent number: 8522240Abstract: Systems and methods for collaborative task management are described. The apparatus may include a user interface module that provides a graphical user interface to a user, a form engine coupled to the user interface module to receive form data from a task data store, a scheduling engine that schedules task assignments, and the task data store that stores information related to one or more tasks. The method may include receiving from a user a request to update a task assignment, displaying to the user a task assignment form, receiving an indication to process the form, updating a task data store with information from the form. The method may alternately include receiving task information from a plurality of users, prioritizing task assignments using that information, generating one or more work queues, providing a work queue to a user, receiving an update to a task assignment, and re-generating the work queue.Type: GrantFiled: October 19, 2006Date of Patent: August 27, 2013Assignee: United Services Automobile Association (USAA)Inventors: Michael Merwarth, Gary Ricks
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Patent number: 8515803Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey.Type: GrantFiled: September 26, 2011Date of Patent: August 20, 2013Assignee: 3PD, Inc.Inventors: Karl Meyer, Jonathan Turner
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Patent number: 8510147Abstract: A method and system for calculating pipeline integrity business risk score for a pipeline network is provided. The method includes a step of first calculating a structural risk score, an operational risk score and a commercial risk score for each pipeline segment in a pipeline network. The method further includes calculating pipeline integrity business risk score for each pipeline segment. The structural risk score, operational risk score, commercial risk score and pipeline integrity business risk score for each pipeline segment is rolled-up to calculate the respective risk scores of a pipeline network. The rolled-up risk scores are calculated by computing weight factors for each pipeline segment, relative risk scores weight of each pipeline segment and relative risk scores contribution of each pipeline segment. The system of the invention comprises executable files, dynamic linked libraries and risk score computing modules configured to display the risk scores using a dashboard.Type: GrantFiled: February 3, 2010Date of Patent: August 13, 2013Assignee: Infosys LimitedInventors: Dipayan Mitra, Sandeep Kumar Dewangan, Larry Joesph Rubenacker, Manish Verma, Prakash Dhake, Paras Sachdeva
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Patent number: 8510153Abstract: A system includes a central server in communication with public agencies through a private network and with local service-providers through a public network. The central server executes a profiling module configured to exchange standardized information with a local service-provider over the public network and with a public agency over the private network; an invoicing module in communication with the profiling module, the invoicing module being configured to process claims submitted by the local service-providers; a compliance module in communication with the profiling module, the compliance module being configured to monitor compliance with contracts between the local service-providers and the public agencies; a demand module in communication with the profiling module for forecasting demand for services; and a procurement module in communication with the profiling module for entering into contracts with the local service-providers.Type: GrantFiled: March 12, 2012Date of Patent: August 13, 2013Assignee: Accenture Global Services LimitedInventors: Andrea Lynne Dodge, Carl S. Kiefer, William Kilmartin, Henry M. Hsu
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Patent number: 8510229Abstract: A method for analyzing project efficiency is provided. For a plurality of projects, a weight is assigned to each of a set of deliverables. The weight is associated with each of the deliverables for each of the plurality of projects. A status of each deliverable of a set of deliverables is determined for a project, where the status indicates that the deliverable has at least been started. A weight associated with each deliverable is used to generate an earned value. The earned value and an actual cost of the project are used to calculate an efficiency.Type: GrantFiled: January 31, 2007Date of Patent: August 13, 2013Assignee: Sprint Communications Company L.P.Inventors: Danial W. McCord, Steven S. Stefan, Brian M. Waddoups
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Publication number: 20130204673Abstract: Systems, devices, computer readable media and methods for managing a review of a service level agreement (SLA) are provided. The systems and methods may include determining whether to initiate a review of the SLA and automatically initiating an SLA review in response to a determination to initiate a review of the SLA. The systems and methods may also include providing notification to a reviewer that the SLA is under review and receiving review information from the reviewer for the SLA review. The systems and methods may further include storing the review information such that the review information is associated with the SLA.Type: ApplicationFiled: March 15, 2013Publication date: August 8, 2013Applicant: BANK OF AMERICA CORPORATIONInventor: Bank of America Corporation
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Publication number: 20130179235Abstract: A system and method, which may be implemented in a plant such as a refinery, are provided for identifying at least one mismatch between operation of at least one process unit and a scheduled target for that process unit. Production values are obtained for each process unit of interest, as are prices and scheduled targets for each process unit. A differential profit value is calculated for each process unit or the set of process units, the differential profit value representing a difference in profit based on the scheduled target and the production value for the profit units. The differential profit value can be indicative of the mismatch. Remedial action can then be taken to alter a scheduled constraint of one or more process units, or an operational constraint of one or more process units.Type: ApplicationFiled: February 22, 2013Publication date: July 11, 2013Applicant: Manufacturing Technology Network Inc.Inventor: Manufacturing Technology Network Inc.
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Publication number: 20130173327Abstract: Systems and methods for providing project management tools and instructions are disclosed. The systems and methods generally include: (a) performing an initial assessment to determine a pre-existing project management status for a plurality of project management parameters; (b) establishing a substantially equivalent quality level for the project management parameters based on the initial assessment; (c) creating an implementation plan including instructions for implementing a plurality of the project management parameters at the substantially equivalent quality level; and (d) providing training materials based on the implementation plan.Type: ApplicationFiled: December 28, 2011Publication date: July 4, 2013Inventors: Angel Lance, David Luper, Nicholas Haigh
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Patent number: 8478635Abstract: Methods for overseeing and assessing a locate and marking operation. A ticket is received including ticket information regarding the operation, and a first locate technician is dispatched to perform the operation pursuant to the ticket information. A locate manifest is received that includes at least one digital image associated with a dig area in which the locate technician performed the operation. The locate manifest is compared to the ticket information, and a determination is made if the operation is 1) satisfactory, 2) unsatisfactory and requires further quality control assessment and/or at least partial re-performance, or 3) satisfactory but the first locate technician requires coaching. One or more electronic indications of one of 1), 2) and 3) are provided so as to generate an electronic record of a quality assessment of the locate and marking operation.Type: GrantFiled: April 30, 2009Date of Patent: July 2, 2013Assignee: Certusview Technologies, LLCInventors: Steven E. Nielsen, Curtis Chambers, David Pennington
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Patent number: 8473249Abstract: Method and systems of identifying a printing device having an exceptional incident rate among a plurality of printing devices are disclosed. For each of a plurality of printing devices, a processor receiving a printing device model, a print volume, and an incident count that includes a number of incidents occurring within a particular time frame. The processor determines a generalized linear regression model of the incident counts for each printing device model and also determines a predicted incident count for each printing device model using the generalized regression model. The processor determines a residual value for each printing device between the incident count for the printing device and the predicted incident count for the printing device model associated with the printing device. The processor identifies one or more printing devices having a residual value exceeding a threshold value.Type: GrantFiled: February 11, 2011Date of Patent: June 25, 2013Assignee: Xerox CorporationInventors: John C. Handley, Jie Ning, Jeremy Lee Reitz
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Publication number: 20130159068Abstract: A virtual space may be provided to users. In providing the virtual space to users, actions performed in the virtual space responsive to user input may be dynamically assigned a quality of service that is dependent on one or more of user value, past user action requests, past action requests cumulatively for all users, server health, and/or other criteria. This may facilitate an operator of the virtual space increasing overall user engagement and/or value, and/or provide other enhancements.Type: ApplicationFiled: December 19, 2011Publication date: June 20, 2013Applicant: Kabam, Inc.Inventors: David Chang, Timothy Villanueva, Amit Ranade, Clifford J. Harrington, Daniel Williams
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Patent number: 8463641Abstract: In one embodiment, a method for troubleshooting a fault to determine a root cause of the fault. A Bayesian network model is created based on information obtained from a Fault Isolation Manual (FIM), where the FIM provides tests to be performed in troubleshooting the fault to determine a root cause of the fault. Heuristics are used to determine a structure and conditional probabilities for the Bayesian network. A plurality of test costs inherent in the FIM are imputed by first generating a plurality of constraints between the cost of each test and fault probabilities that hold for all fault scenarios. A linear programming algorithm is used to solve the plurality of constraints, and to construct a tuned Bayesian network model. The tuned Bayesian network model is used to iteratively rank likely faults according to their probabilities given accumulating test evidence, and to rank pending tests according to their value.Type: GrantFiled: October 5, 2007Date of Patent: June 11, 2013Assignee: The Boeing CompanyInventor: Sudhakar Y. Reddy
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Patent number: 8463823Abstract: A method of tracking backflow assemblies is provided. The method comprises the steps of receiving backflow assembly data for water customers associated with a water supply system, generating a database based on the backflow assembly data, transmitting test reminder notifications to testers associated with the water customers, receiving test result data from the testers, updating the database based on the test result data, and transmitting the test result data to municipal administrators. The backflow assembly data includes water customer information, backflow assembly information and backflow test history information. The database is stored within a storage device. The testers are notified based at least partially on the backflow assembly data. The updated database is stored within the storage device.Type: GrantFiled: June 30, 2011Date of Patent: June 11, 2013Assignee: Backflow Solutions, Inc.Inventors: Mike Eisenhauer, Donald J. Smith
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Patent number: 8458013Abstract: According to one example, a test portfolio optimization system includes a test repository, an activity repository, an exception repository, and an optimization engine. The optimization engine is operable to generate a plurality of test portfolios. Each test portfolio comprises different types of tests of a plurality of tests. The optimization engine is also operable to determine a test cost for each portfolio over the period of time. The test cost for each portfolio is equal to a sum of costs for each test type within the portfolio over the period of time. The optimization engine is also operable to determine an impact per portfolio period of time. The impact per portfolio is equal to a sum of impacts per test type for each test type over the period of time.Type: GrantFiled: April 12, 2011Date of Patent: June 4, 2013Assignee: Bank of America CorporationInventor: Daniel C. Kern
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Patent number: 8447859Abstract: Programmatically adapting an Information Technology (IT) environment to changes associated with business applications of the IT environment. The programmatically adapting is performed in the context of the business application. The changes can reflect changes in the IT environment, changes to the business application, changes to the business environment and/or failures within the environment, as examples.Type: GrantFiled: December 28, 2007Date of Patent: May 21, 2013Assignee: International Business Machines CorporationInventors: Mythili K. Bobak, Chun-Shi Chang, Tim A. McConnell, Michael D. Swanson
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Patent number: 8429003Abstract: Certain examples relate to computer implemented methods and systems including at least three modules whose combined functionality provides for interpretation and optimization of usual and unusual patterns in energy consumption; the identification, quantification, and monetization of hidden operating and financial waste and the accurate measurement of the results of implemented energy management solutions. The first, “Expert Module”, provides information that assists with the accurate interpretation of the information provided in the Operations module. The second, “Costs Module”, allows users to modify consumption and price components and derive the resulting operating costs based on the facility's applied or available rate structures. The third, “Operations Module”, charts and evaluates the current operating performance of a facility down to 15-minute intervals in comparison to the operating performance of a pre-selected “base year”.Type: GrantFiled: April 20, 2012Date of Patent: April 23, 2013Assignee: Efficiency3 Corp.Inventor: Joseph Zaloom
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Patent number: 8429004Abstract: Methods and systems for measuring retail store display compliance are provided. One or more images of one or more retail store conditions are captured and associated with related information. The one or more captured images and the related information are transmitted to a processing location for storage and processing. The one or more captured images and the related information are received at the processing location, stored in a repository and processed. The one or more retail store conditions in the one or more captured images are compared with a library to identify them and obtain identification information. The one or more identified captured images and identification information for the one or more retail store conditions are stored in the repository. The one or more retail store conditions in the one or more captured images and identification information are analyzed and one or more summary reports or one or more alerts are generated based upon the analysis.Type: GrantFiled: April 12, 2006Date of Patent: April 23, 2013Assignee: Store Eyes, Inc.Inventors: Craig Hamilton, Wayne Spencer, Alexander Ring
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Patent number: 8423397Abstract: Systems, methods, and software for reliability, hazard, and integrity optimization are disclosed. In at least some embodiments, the software includes an input module, a failure model module, a simulation module, and an optimization module. The input module accepts a list of assets to be managed and determines design data and process data for each asset. The failure model module determines probability of failure curve parameters for each asset degradation mode. The simulation module simulates an asset management plan to determine a total management cost that includes costs for predicted failures as well as risk-weighted costs for each degradation mode of each asset generates alternative management plans for evaluation by the simulation module and provides a selected management plan for display to a user. In each embodiment, the total management costs may account not only for direct costs, but also for safety costs, environmental costs, and business costs.Type: GrantFiled: August 8, 2008Date of Patent: April 16, 2013Assignee: PinnacleAIS, LLCInventor: Ryan Sitton
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Publication number: 20130090990Abstract: A quality assurance system allows employees to receive performance scores. Data representative of a loan application processed by an employee may be received. Data representative of a first auditor determined loan processing score below an acceptable score may be received. Such data may be based upon the data representative of the loan application processed by the employee. A request initiated from the employee requesting reevaluation of the loan processing score below the acceptable score may be received. A first notice to a manager of the employee may be generated automatically. A response to the generated first notice may be received, the response representative of a determination by the manager to have a second auditor reevaluate the loan processing score. In response, a second notice to the second auditor may be generated automatically, that is representative of the response from the manager to reevaluate the loan processing score.Type: ApplicationFiled: October 7, 2011Publication date: April 11, 2013Applicant: BANK OF AMERICA CORPORATIONInventors: Daren Keith Howard, Melanie Denise French
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Patent number: 8417534Abstract: A geoposition is determined at a point using a geoposition determining mobile communication device. A crop management zone is identified based on one or more predetermined crop management boundaries and the geoposition of the point. Information about the field is wirelessly communicated between the geoposition determining mobile communications device and a remote site. Analysis may be performed at the remote site with the results of the analysis communicated to the mobile communication device at the growing point. Information may be collected at the point which is stored or analyzed at the remote site. Information may include digital images of plant conditions which may be analyzed to determine conditions such as disease or pest infestation. Contextual information from a number of different types of sources may be used to provide meaningful analysis and feedback to the producer. The producer may define crop management zones using the geoposition determining mobile communication device.Type: GrantFiled: December 21, 2007Date of Patent: April 9, 2013Assignee: Pioneer Hi-Bred International, Inc.Inventors: William A. Belzer, Todd A. Peterson, Douglas L. Gardner, Warren Richardson, Barry Anderson, Dana Torquil Terndrup, Tracy Hershey, Steven J. Corak, David K. Langer, David Bowen
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Patent number: 8417562Abstract: Systems and methods for generating a score for use in automated processing of correction submissions are presented. In one embodiment, a submission value from a correction submission obtained from a submitter is obtained. The submission value corresponds to a proposed correction of an attribute of an item, the item having a plurality of attributes that describe the item, and the submission value corresponds to one of the plurality of attributes of the item. The current attribute value of the item that corresponds to the submission value is obtained. A first set of characterization values is generated for the submission value according to a first set of criteria. A second set of characterization values for the current attribute value is generated according to a second set of criteria. Using the first and second sets of characterization values, a score is generated for the correction submission. The score is stored in a data store in association with the correction submission.Type: GrantFiled: June 11, 2008Date of Patent: April 9, 2013Assignee: Amazon Technologies, Inc.Inventor: Ronald G. Siemens