Patents Represented by Attorney, Agent or Law Firm Central Coast Patent Agengy, Inc.
  • Queue prioritization based on competitive user input
    Patent number: 6801520
    Abstract: A routing system is disclosed for routing communication events. The system comprises at least one data queue for queuing incoming events; at least one interaction mechanism for enabling bi-directional communication with authors of events in queue; and a processor for processing events in queue according to routing rules. In a preferred embodiment authors of the communication events are solicited through the at least one interaction mechanism to make a value contribution in exchange for advancement in the data queue.
    Type: Grant
    Filed: April 3, 2002
    Date of Patent: October 5, 2004
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Laurent Philonenko