Abstract: A system for providing dynamic queue splitting to maximize throughput of queue entry processing while maintaining the order of queued operations on a per-destination basis. Multiple queues are dynamically created by splitting heavily loaded queues in two. As queues become dormant, they are re-combined. Queue splitting is initiated in response to a trigger condition, such as a queue exceeding a threshold length. When multiple queues are used, the queue in which to place a given operation is determined based on the destination for that operation. Each queue in the queue tree created by the disclosed system can store entries containing operations for multiple destinations, but the operations for a given destination are all always stored within the same queue. The queue into which an operation is to be stored may be determined as a function of the name of the operation destination.

Abstract: A system for call processing is disclosed that includes voice recognition enabled activity code support. The system operates routes a received call to an agent, based on dialed number, other caller provided information, and/or load balancing across agents. The call is then handled by the agent as appropriate. After the call is ended, the system allows the agent to describe the call using voice commands or phrases that result in one or more associated activity codes being electronically recorded in association with the call. The stored activity codes can then be used as the basis for various types of high level functions, such as report generation, customer billing, etc. Voice commands are also recognized relating to agent status. Such agent status commands may, for example, include commands indicating changes in agent status, such as when an agent logs off the system, or when the agent becomes temporarily unavailable to take calls.

Abstract: A system for automatically providing foreign language abbreviation translation in an instant messaging system that identifies a foreign language abbreviation translation database based on a user indicated source culture. The foreign abbreviation translation database stores abbreviation translations for foreign language abbreviations frequently used by people from the user indicated source culture. The system locates a candidate term in an instant message and compares the candidate term to the foreign language abbreviations in the foreign language abbreviation translation database. In the event that the candidate term matches one of the foreign language abbreviations in the identified foreign language abbreviation translation database, the corresponding translation is retrieved and displayed. The comparison of the candidate term with the foreign language abbreviations may include automatically obtaining a transliteration of the candidate term.

Abstract: A method and system for autocompletion of multiple fields in electronic forms that generates “inference networks” (Bayesian networks), and evaluates them to suggest likely options for user selection while filling out fields in corresponding electronic forms. The disclosed Bayesian networks are generated and evaluated based on a broad set of information. The information used by the disclosed system for generating an inference network includes form previously selected field values. The information used in the disclosed system to evaluate an inference networks while a current instance of a given form is being filled out includes values previously entered by a current user into preceding form fields, and values of ambient variables that are external to the forms, such as current day of the week, current time of day, etc. When the inference network is evaluated in this way, posterior probabilities are determined for values of fields not yet filled out in the current form instance.

Abstract: A system for biasing suggested room and/or resource search results based on user behavior related to rescheduling and/or canceling existing resource reservations. The system uses historical data, statistical analysis, and heuristics to generate suggestions as to which users may be willing and/or able to give up their existing resource reservations for a particular time slot. By monitoring which users reschedule and/or cancel existing reservations, and how often they do so, the system is able to provide a user in need of a previously reserved room/resource with a prioritized list indicating which other users with existing resource reservations during the desired time slot are relatively more likely to cancel their reservations, and/or to transfer their reservations to the scheduling user.

Abstract: A method and system for monitoring the CPU time consumed by a software agent operating in a computer system. A resource tracking process is executed on the system. When an operating agent is detected, an agent lifetime timer is initialized. Then, CPU resources for the agent are identified and stored. Checks are made at predetermined intervals to determine if the agent is still alive. When the agent terminates, a measurement is made of the CPU time utilized by the agent. The measurement is then stored in memory.

Abstract: The disclosed system relates to the field of network computing, and in particular to method and system for designing a Web Portal including a hierarchical structure of portal pages and portlets for accessing Web contents accessible via the Portal. The disclosed system operates to improve Web application user navigation. During navigation by a user in the topology of the Web portal, the disclosed system automatically senses information about the navigational behaviour of the user for each page visited during said navigation. The disclosed system derives page hits and page target hits from the sensed information, wherein page hits are defined when pages are clicked on for reaching another page, and page target hits are defined when a user clicks on pages in order to perform a page-specific task or to receive some page-specific information.

Abstract: A system for providing XML-based asynchronous and interactive feeds for Web applications that provides a highly efficient and extensible XML Javascript framework allowing easy insertion of a comment/news feed control into any Web page. The framework allows for reading of any XML format and provides a new and easy way for modifying the look-and-feel of the control via HTML templates with familiar XPath bindings. The rendering performed through the system supports both flat and indented (“threaded”) views for a comment thread. The system improves the parsing speed of incoming XML, and supports a flexible event model for others to develop plug-ins and mashups in the spirit of Web 2.0.

Abstract: The present invention relates to the field of network computing, and in particular to method and system for designing a Web Portal including a hierarchical structure of portal pages and portlets for accessing Web contents accessible via the Portal. In order to increase the user comfort, a context exchange mechanism is includes defining a storage area for a single thread of processing by multiple applets on the Web portal, listening to events fired by each of the applets used by a user during processing by the multiple applets, collecting and storing the information associated with the listened to events in the storage area, wherein a piece of information is stored as a pair of an attribute and an attribute value, clustering the stored information into multiple different attributes, and propagating the clustered information automatically into the multiple applets.

Abstract: The present invention discloses a pre-processing summarization technique that makes use of knowledge specific to the electronic mail domain to pre-process an electronic mail message so that commercially-available document summarization software can subsequently generate a more useful summary from the message. The summarization technique removes extraneous headers, quoted text, forward information, and electronic signatures, leaving more useful text to be summarized. If an enclosing electronic mail thread exists, the summarization technique uses the electronic mail message's ancestors to provide additional context for summarizing the electronic mail message. The disclosed system can be used with IBM Lotus Notes and Domino infrastructure, along with existing single-document summarizer software, to generate a summary of the discourse activity in an electronic mail thread dynamically.

Abstract: The present invention refers to a method and system to determine automatically a user specific relevance score of a message within a messaging system in a client-server environment, the message being provided with message specific meta-information.

Abstract: The present invention discloses a pre-processing summarization technique that makes use of knowledge specific to the electronic mail domain to pre-process an electronic mail message so that commercially-available document summarization software can subsequently generate a more useful summary from the message. The summarization technique removes extraneous headers, quoted text, forward information, and electronic signatures, leaving more useful text to be summarized. If an enclosing electronic mail thread exists, the summarization technique uses the electronic mail message's ancestors to provide additional context for summarizing the electronic mail message. The disclosed system can be used with IBM Lotus Notes and Domino infrastructure, along with existing single-document summarizer software, to generate a summary of the discourse activity in an electronic mail thread dynamically.

Abstract: A system for providing auditory feedback to visually impaired users when defining visual models. As the visually impaired user creates a visual model, the system detects when an object is placed in such a way that it overlaps with at least one previously placed object. In response to detection of an overlap, the system causes an auditory warning signal to be produced, indicating to the visually impaired user that object is overlapping a previously placed object. The disclosed system operates to create an invisible object within the user interface to cause a warning to be output, or modifies the object whose placement caused the object overlap to include the overlap warning. The user interface focus is then changed or reset to be on the invisible object or the object that caused the overlap to occur, enabling the user to conveniently fix the overlap condition.

Abstract: A first network element forwards a set of packets associated with first configuration information along a path to a second network element. Logic in the first network element generates a first knowledge digest encoding the first configuration information into a fixed length bit array. Logic in the second network element generates a second knowledge digest encoding second configuration information into a fixed length bit array. Logic in the second network element compares the first knowledge digest to the second knowledge digest, and generates an indication if the comparison indicates that the first configuration information is not a subset of the second configuration information.

Abstract: A portal server having a reverse proxy mechanism for proxying one or more Web applications on a backend server in response to a request for Web content from a user. The reverse proxy mechanism includes a portlet, a set of configuration rules, and a rewriting mechanism. The rewriting mechanism is configured to forward a user request for Web content to a Web application on the backend server, receive a response from the Web application, and rewrite the received response in accordance with the configuration rules. The portlet is configured to produce a content fragment for a portal page from the rewritten response. The configuration rules include rules for rewriting any resource addresses, such as URLs, appearing in the received response from the Web application to point to the portal server rather than to the backend server.

Abstract: A collaboration server is described that enables both real-time conferencing and content management. Thus, client applications can connect to the server to share data and collaborate in real-time. The server allows fine grained sharing of any type of content using generic shared objects (GSO). Each GSO holds one or more pieces of persistent information and defines a list of people who are allowed to access the information. Each GSO also represents a persistent conferencing session, i.e., if clients modify GSOs, modifications are broadcast to all the other clients on the list of the shared object if they are connected. The server also manages relationships between shared objects; i.e., shared objects could be contained in other shared objects or reference other shared objects.

Abstract: The present invention relates to network computing and in particular to a method and respective system for operating a Web Services search method in a networked environment—in particular the Internet, wherein a Service Broker is requested by a Service Consumer for offering Web Services, and a Service Provider provides a requested Web Service to the Service Consumer, and wherein a Service Provider registers Web Services at the Service Broker and wherein the Web Services are implemented preferably by respective Remote Portlets running on a Portal Server of the Service Provider.

Abstract: A system and method for automatically generating and receiving notifications regarding accesses to documents in a shared repository, where the notifications are filtered such that they are only generated and/or received for accesses that match a personal interest profile of a local user. The personal interest profile of the local user includes a number of keywords determined to be of interest to the local user, as well as a number of important person identifiers associated with other users determined to be important to the local user. The system is operable to provide notifications in response to accesses by important other users to shared documents, including reading of those documents by the important other users.

Abstract: A method and system for language identification are provided. The system includes a feature set of a plurality of character strings of varying length with associated information. The associated information includes one or more significance scores for a character string for one or more of a plurality of languages. Means are provided for detecting character strings from the feature set within a token from an input text. The system uses a finite-state device and the associated information is provided as glosses at the final nodes of the finite-state device for each character string. The associated information can also include significance scores based on linguistic rules.

Abstract: A system for automatic generation and updating of tags based on type of communication and content state in an activities oriented collaboration tool. Content type tags are automatically generated for content items received from different content sources and aggregated into an activities based collaboration tool. The automatically generated content type tags are associated with content items stored in the activities based collaboration tool. The automatically generated content type tags also provide indications of states associated with the content items they are associated with in the activities tool. As the state of content items change over time, the disclosed system detects those state changes and automatically updates the associated content type tags to indicate the state changes. A top level content type tags view lists all automatically generated content type tags across all activities.