Abstract: An improved printing system having a host computer and a printer is provided in which the printer has a memory of sufficient size capable of temporarily storing multiple print jobs. The host computer can be utilized by a user or a Network Administrator to "view" the contents of a print queue within the printer, in which the queue holds one or more print jobs as these print jobs await printing. The host can inform the printer when a particular print job in the queue is to be deleted or undeleted. Deleted jobs are effectively removed from the queue and are not printed; however, such deleted jobs can be reinstated (or "undeleted") during the time interval between the delete command being received at the printer and when this job would have become the immediate subject for being interpreted, and the particular print job (which really never lost its place in the queue) returns to the queue and has its data sent to the interpreter when its turn to be dispatched occurs, and finally becomes printed.

Abstract: A method and apparatus is provided for displaying upon a monitor having a graphical user interface a movie-type window having a Digital Help Agent that has the appearance of moving between one window and a second window. The Digital Help Agent not only can move between apparent windows, but can point items out upon the display such as buttons or menu choices by moving to and touching those buttons or menu choices. The Digital Help Agent can be provided with a three-dimensional effect to enhance the visual reality to more focus the computer user's attention upon the Digital Help Agent. The Digital Help Agent is also provided with a voice via the audio output on the computer's speaker, so that the Digital Help Agent can audibly inform the computer's user as to the effect of choosing a particular menu item or button while the Digital Help Agent is actually touching that button or menu item.