Abstract: A system for providing automatic call distribution and training is provided. This system includes agents capable of answering incoming telephone calls. In the preferred embodiment, a queue handler processes the incoming telephone calls to an automatic call distribution system. A monitoring means, such as a server, is used to monitor the queue. It can also monitor agent activities. A contacting means, such as a computer, is used for connecting the agents to the incoming calls. The contacting means also provides training to the agent. Thus, the agents are automatically provided with training based on the queue activity.

Abstract: A system and a method are provided for detecting a type of a received signal. The system includes a processor (32) and two receivers (24, 26). Both receivers (24, 26) are coupled to the processor (32). The first receiver (26) is capable of receiving a first signal type, and the second receiver (24) is capable of receiving a second signal type. An algorithm (30), coupled to the second receiver (24), is used for distinguishing between the first signal type and the second signal type. The algorithm (30) is used after the first receiver (26) begins storing the signal as a first signal type, and after the second receiver (24) begins storing the signal as a second signal type. At least one of the two signal types is retained.

Abstract: In a network, the efficiency of data transfer is improved. The network includes packets of data (100, 120). The invention begins by preserving an original packet (100). A larger packet (140) is then constructed by combining two packets (100, 120). Either the original packet (100) or the larger packet (140) is transmitted over the network. The original packet (100) is transmitted if the media/port (52) becomes available for transmission before the larger packet (140) is constructed, and the larger packet (140) is transmitted if the constructing of the larger packet (140) is completed before the media (52) becomes available. In a network with cells, a packet is constructed by combining cells. This packet is built until the media becomes available for transmission. The size and composition of this packet is independent of an original packet's size and composition.

Abstract: According to the invention, a system and method are provided for notifying a user of an awaiting message. The awaiting message is located in a user mailbox (24). User (10) is first provided with notification. This notification is different for different types of messages. The notification to user (10) is repeated if user (10) fails to respond to it. The repeating occurs until user (10) responds to the notification, and the repeating takes place after a predetermined period of time. User (10) is then informed of the awaiting message located in user mailbox (24).

Abstract: A method is provided for monitoring channels and controlling calls. Multiple channels provided by at least one digital line are monitored. Based on this monitoring, the present invention determines when all of the multiple channels are occupied. At least one of an incoming call and an established call is given priority when all of the multiple channels are busy. The priority is based on predetermined inputs from a user. The call with priority is provided on one of the multiple channels. The present invention then determines when one or more of the multiple channels are available. When one of the multiple channels becomes available, the action based on the call priority is automatically disabled.

Abstract: An improved system and method for delivering messages is provided. A message (18) is created by a messaging system (10) and then sent to a second message mailbox (16). When the second message mailbox (16) is full, the message (18) is then sent to a first message mailbox (14) for storage. The message (18) is later automatically sent from the first message mailbox (14) to the second message mailbox (16) when the second message mailbox (16) is no longer full.

Abstract: A switching system for automatically transferring a call is provided. A detecting unit (80) is used to detect an event. First and second outputs (10, 20) are provided for receiving an incoming call. A switch (12) automatically switches from the first output (10) to the second output (20) when the event occurs. Thus, the incoming call is received by the first output (10) before the event occurs, and by the second output (20) after the event occurs. In another embodiment of the invention, a switching system for automatic user access is provided. In this embodiment, a detecting unit (80) is again used to detect an event. An output device (106, 107) is also provided. Both the detecting unit and the output device (106, 107) are coupled to a processor (100). Access to the output device (106, 107) is automatically granted by the processor (100) after the event occurs.

Abstract: A method and system for managing the routing of communications data, such as real-time multimedia exchanges between remote sites, includes monitoring various communications modes, with each mode having pre-established quality of service parameter values and a pre-established session tariff. Some of the modes provide variable quality of service. The variable modes are monitored continuously to determine present-time quality of service parameter values. When a request to establish a communication session is received, the request will specify quality of service requirements. An acceptable session tariff is calculated based upon the match of the specified requirements with the pre-established parameter values of the modes. In a preferred embodiment, the next step is to select that mode having the highest quality of service available for a session tariff that does not exceed the predefined acceptable session tariff.

Abstract: A system and method are provided for automatically notifying a user of an awaiting message. A wireless communication system including an identification system is utilized. The identification means identifies a registered user of the wireless communication system. A mail notification system is used for notifying the registered user of an awaiting message. A communication system checks for awaiting messages for the identified registered user. If an awaiting message is present, the communication system triggers the mail notification system.

Abstract: A system and a method are provided for intensity modulated radiation treatment. A field on a patient (544) for irradiation is first defined. A beam of radiation (530) is then provided. This beam (530) passing through an opening defined by a beam-shielding device (540, 542). In the preferred embodiment, the beam shielding device is a single jaw (540) and a single collimator section (542). Single jaw (540) and single collimator section (542) are moved in one direction at different velocities to vary the opening for radiation beam (530).

Abstract: A system for notifying a user of awaiting messages is provided. In the preferred embodiment, this system includes a messaging device (30), a lock system (20), a central computer (40) and a output device (50). Central computer (40) processes signals from lock system (20) and to messaging device (30). Central computer (40) also monitors lock system (20) and sends user related information to messaging device (30). Output device (50) automatically contacts the user with information related to the awaiting messages.

Abstract: Radiation delivered to an object (13) is gathered by a detector unit (91). A central processing unit (18) reverse calculates the radiation delivered by using attenuation factors of the object (13) and exit radiation signals (92) generated by the detector unit (91). The delivered radiation is displayed on the screen of a monitor (70). Simultaneously, a radiation map from a planning system can be displayed. Thus, the amount of radiation delivered to object (13) is measured and can then be verified and displayed. A portal imaging system (90) can contain detector unit (91).

Abstract: In a radiation emitting device, particularly in a radiation treatment device (2), the actual radiation delivered to an object (13) via a radiation beam (1) is adjusted to match the field to be irradiated on object (13). Jaws (250, 252, 254, 256) are arranged between a radiation source and an object (13) to provide an opening (110). The field is divided up into sections, and wedge corrections and/or monotonic functions are calculated for each of the sections. The wedge corrections and/or monotonic functions are used to deliver radiation to each of the sections in the field. Jaws (250, 252, 254, 256) and the radiation dose are controlled during the treatment of each of the sections.

Abstract: A method of establishing coincidence between a field size of a light field used in a setup mode of a radiation system and a field size of a radiation field used in an operation mode of the system includes providing automatic adjustment of field-defining structure to compensate for differences in optical properties of the light and the radiation. A light beam passing through the field-defining structure typically exhibits greater scattering than an X-ray beam passing through the structure. For each of a number of different settings of the field-defining structure, the difference between the field sizes of the light and the radiation are determined and recorded. Then, for a particular desired field size, the field-defining structure can be automatically adjusted to provide compensation.

Abstract: In a radiation emitting device, particularly in a radiation treatment device, the actual radiation delivered to an object via a radiation beam is adjusted dependent on the dimensions of an opening in a plate arrangement provided between a radiation source and an object so that the radiation output has a constant wedge factor over an irradiation field, regardless of the size of the opening. The wedge factor is defined as the ratio between a reference radiation output along a reference axis of the beam with a predetermined physical wedge in the beam path and an actual radiation output of the beam in a substantiallylossless beam path.

Abstract: In a radiation emitting device, particularly in a radiation treatment device (2), the radiation treatment for an object (13) via a radiation beam (1) is determined. The field on the object to be irradiated is inputted and then divided up into sections (220-230). Plates or a collimator are arranged between a radiation source and an object (13) to provide an opening over one of sections (220). A radiation beam (1) is generated and used to treat one of sections (220) with radiation. This is repeated until each of sections (220-230) are treated with radiation.

Abstract: A method and an apparatus for positioning blocking elements (310, 320) in a collimator (4) is provided. The collimator (4) is located in a radiation emitting device (2) delivering a radiation beam (1) to an object (13). The collimator (4) includes a plurality of movable blocking elements (310, 320). The blocking elements (310, 320) are movable for defining an opening (330) for the radiation beam (1). After forming an opening (330) with the blocking elements (310, 320), a calibration tool (400) having a cross bar (410) is inserted in the opening (330) and the cross bar (410) is moved to a defined first position (500) in the opening (408) of the calibration tool. A group of blocking elements is then moved to the cross bar (410). The cross bar (410) is then moved to a defined second position (510) in the opening (408) and the a group of blocking elements is moved to the cross bar (410).